[packout]

Someone else from that thread posted above, mentioned this:





Does that not work in all cases?

great. That is a whole lot easier. Knowledge is power.

 

[AnacortesArmyGuy]

I've had an issue with our 2019 Premium rear gate not opening accompanied by a continuous tone. This issue only occurs when trying to open the rear gate with the dash button, never when using the button on the rear gate or the one on the fob. When this issue first happened four months ago the Subaru dealership replaced the rear gate control module, but the problem still persists intermittently, most recently this morning. I have now decided to only use the fob or rear gate button, and no longer use the dash button as driving home with the continuous alarm tone ringing in my ears is annoying to say the least. I also carry a 10mm wrench to remove the negative battery cable as that is the only way I've found to correct the problem, if only temporarily, if I'm located a long distance from home. Of course this then requires resetting certain settings lost when the battery is disconnected. BTW, suggestions in this thread to depress the rear gate button for at least ten seconds as a method to correct this issue does not work for me, only disconnecting the battery cable. Matter of fact, I've also tried depressing the dash button for an extended period of time to see if that would have some effect, but no luck. Once getting it open after disconnecting, then reconnecting the battery cable, reinitializing the rear gate IAW the procedure in the manual appears to not resolve the issue as the rear gate still acts wonky intermittently immediately after performing that procedure. I plan on resurfacing this issue with the dealership, and if necessary will contact SOA for assistance.

 

[packout]

I've had an issue with our 2019 Premium rear gate not opening accompanied by a continuous tone. This issue only occurs when trying to open the rear gate with the dash button, never when using the button on the rear gate or the one on the fob. When this issue first happened four months ago the Subaru dealership replaced the rear gate control module, but the problem still persists intermittently, most recently this morning. I have now decided to only use the fob or rear gate button, and no longer use the dash button as driving home with the continuous alarm tone ringing in my ears is annoying to say the least. I also carry a 10mm wrench to remove the negative battery cable as that is the only way I've found to correct the problem, if only temporarily, if I'm located a long distance from home. Of course this then requires resetting certain settings lost when the battery is disconnected. BTW, suggestions in this thread to depress the rear gate button for at least ten seconds as a method to correct this issue does not work for me, only disconnecting the battery cable. Matter of fact, I've also tried depressing the dash button for an extended period of time to see if that would have some effect, but no luck. Once getting it open after disconnecting, then reconnecting the battery cable, reinitializing the rear gate IAW the procedure in the manual appears to not resolve the issue as the rear gate still acts wonky intermittently immediately after performing that procedure. I plan on resurfacing this issue with the dealership, and if necessary will contact SOA for assistance.

please keep us posted on the solution.

 

[TheLex]

Ugh! Looks like this means I'm going to have to carry a wrench with me. So stupid. My wife hates German cars. She thinks they have crappy electronics. I've owned many German cars, mostly MB and Porsche and I've never had the kind of electrical gremlins this Subie and my wife's Odyssey have.

Another weird thing is if you open the door before turning off the motor, the warning chime sounds. And even after you turn the motor off the warning chime continues to sound! WTH? Even the most basic cheap rental car does not have that kind of fault!

 

[McSubi]

Any other solutions? Tailgate is stuck shut. Tried the button for 10 seconds to no avail. This might be the straw that breaks the camels back.. tired of the jerky CVT fake shifts, lost all radio sound, and now the tailgate won’t open. Never had a car with so many problems, much less a $47k brand new one.

 

[AnacortesArmyGuy]

Any other solutions? Tailgate is stuck shut. Tried the button for 10 seconds to no avail. This might be the straw that breaks the camels back.. tired of the jerky CVT fake shifts, lost all radio sound, and now the tailgate won’t open. Never had a car with so many problems, much less a $47k brand new one.

To open it disconnect the negative cable with a 10mm wrench. Take it to the dealer. There are TSBs addressing this issue, as well as some of the other issues you've included in your post (head unit updates, etc.) and they need to fix it.

 

[McSubi]

Thanks for response Army Guy. I missed the post previously about pulling the #14 fuse. Tried that before disconnecting the battery and the fuse worked. Still ridiculous. I tried to take the car into the dealer for the radio issue but they couldn’t schedule me for 2 days. Busy I guess. By the time I took it in, the radio was working and they couldn’t replicate the problem. They said to bring it back, no appointment needed, next time it did it. It’s all really frustrating as we like the vehicle even despite its multiple flaws. Really wish they could get the CVT “shifts” worked out aka deleted.

 

[Merope]

FWIW: P419 in the manual shows how to unlock and open the gate manually by accessing the latching mechanism through a small hatch from inside the vehicle.

 

[AnacortesArmyGuy]

FWIW: P419 in the manual shows how to unlock and open the gate manually by accessing the latching mechanism through a small hatch from inside the vehicle.

When I was having this problem I was aware of this procedure, but at 65 and with a load of groceries it was just easier disconnecting the negative battery cable with my 10mm wrench I started carrying in the glove box, though pulling the correct fuse would be even quicker I suppose.

 

[Merope]

Har! Yeah. I'm a few years older than you and was able to do it, but I def aint as limber as I used to be. Battery terminal would require even less contortions that pulling the fuse.

 

[Keysguy]

Thanks to whoever did the research on pulling #14 fuse to re-set the tailgate.
I did a twitch double tap on the button by mistake a few days ago and went crazy trying to get the tailgate to open.
I got the double beep though vs the constant beep.
Subaru engineering needs to solve this, just by the fact that this thread exists proves it's an issue.

 

[Merope]

There is a recent TSB that replaced the TG control module. IDK if it address this issue or not.

 

[dheyvis]

Just had this happen while at the gas station to fill up 3 cans of gas. Holding either button for 10 seconds did nothing. Could not get the dang fuse out. Had to climb through to pull the cans out and fill them and put back in. Popped the cover off the inside of the tailgate and unplugged the harness but it did nothing and without the manual I didn't want to lose a finger tip blindly probing around in there. I was able to pull the fuse at home after a 10 minute beeping ride using a needle nosed plier. That fixed it. Guess I need to buy a fuse puller or keep a needle nose in the glovebox now. I am glad it was me and not my wife that it happened to. Of course my manual was in the trunk tray so I'm glad that this group provided the answer without having to dig it out.

 

[dheyvis]

For future reference, this is how to open it from inside the rear hatch.

 

[dheyvis]

I also just found in another thread that there is a fuse puller in the fusebox inside the engine compartment.

 

[ToddC]

This issue just happened to me a few days ago...so I googled it today and came across this forum. Glad I'm not alone! I drove (my 2019 Premium w less than 5K miles) from NJ to VA for about 5 hours and when I got to my destination I pushed the button to the left of the steering wheel to open the gate. It immediately started with the constant high pitch "beep" and wouldn't open. I tried holding the button on the key and on the actual tailgate and nothing happened. I decided to call the dealer as I was hoping there was a more efficient solution than disconnecting the battery, however that's what I was instructed to do. Disconnect the ( - ) connection...so I did and that worked. Thankfully it was me and not my wife somewhere. I will keep a wrench handy in the Ascent now in case this happens again. This certainly needs to be addressed as a software update, recall or something. There NEEDS to be a practical solution or a permanent fix. It makes me a bit hesitant to keep long term what has been an excellent purchase so far. Thanks for all the insight from others!

 

[xydadx3]

@ToddC did you shift to park AND press the door unlock button before trying to open the rear liftgate? That’s worked for me every time the button just beeps at me. My wife just rolls her eyes 😂

 

[joannsc]

Try this:



That will hopefully reset it.

P. 157-158 worked for us! Thank you!!

 

[Ascentiscool]

I mounted a hitch cargo bike rack.....for today's camping trip....by the time we were leaving, couldnt started the car....jumped it and eyesight not working, engine light came up...still heading out....arrived camping site.....unloaded all bikes, trunk cant open.....

Checked this forum, hold the trunk button 10 sec inside....no go.......tried many times.....by the time i wanted to give up....why not hold the button on the trunk.........it opened......

Also, started the car...no error at all in the dash.....

Broughg a charger and charging at camp site too....😏

 

[Ezspirit]

I haven't had this happen before, but I think the manual somewhere states to hold the driver side hatch release button 10 or more seconds to reset the lock/latch?

Yes.. this worked for me on my 2018 Outback. My hatch was stuck closed with the load continous beep. I called the Subaru Service Center and they told me to push the release button on the hatch for 10 seconds. I did, and it worked.