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Discussion Starter · #1 ·
So I’ve been back to the dealer 5 times on an interior defect issue on my 3 week old Ascent.
They’ve ordered multiple different parts, scratched parts, reassembled parts wrong, all while not resolving the issue.
Now I have to go back a 6th time after picking it up last night, with no guarantees the original issue will be fixed. I have literally spent every weekend at the dealer and multiple trips during the week, driving loaners etc. since buying the car.
I really like my dealer on the sales side but this is getting absolutely ridiculous.
I am getting more furious every trip I have to take out of my busy schedule to have my brand new $40K vehicle torn apart over and over again.
Losing precious weekends with my family etc. I am almost done with the whole freaking thing.

Is it time to engage SOA?
 

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Whats the interior issue you're having?
After that many trips I wouldn't waste anymore time before contacting SOA. Do you have any other dealers in your area you can deal with? Sometimes the dealer will contact SOA and get a better resolution that what they'd come up with on their own. If they haven't done so and you contact them it may get the ball rolling.
I'm not a fan of the dealer's service dept where I purchased my Ascent. However I've been giving them a chance to fix things first (they're closest), then I try the other dealership in town. If neither has a satisfactory solution then SOA is next. Dealer #1's service dept had to call SOA recently about my brake rotors and just learned about greasing the pads when reinstalling them. That TSB has been out for quite some time. Sometimes a little motivation from and communication between SOA and the dealer is necessary.
 

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I hear you. After 8 different problems, I've finally reached out to SOA. I've crafted a detailed letter to send to the "resolution specialist" when s/he reaches out tomorrow. I've spent way too much time on a car that cost my annual take home salary. BTW, the intake rep was really friendly and sympathetic, and based in the US. Definitely reach out and convey your experience and I'll respond about my experience as well. Subaru can't really afford to ignore its customers.
 
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