"Subaru" doesn't require that a VIP discount be a factory order unless they have changed the terms recently. Read your VIP authorization letter...the terms are in the first few paragraphs. "Factory order only" is generally a "dealer" requirement at the moment for the few that are still participating in this difficult market supply time. IMHO, if you placed an order based on a build you provided and the dealer chose to fill it with an incoming rather than a factory order tagged to your name (you got the email from Subaru, remember?) that really shouldn't be "your" problem. In the end, however, it's going to come down to how well your deal is documented in writing. Otherwise, it's your word against them. And since dealers are independent businesses, they do have the ability. to set the terms of your deal. In the end, it sounds like you're actually getting a discount...something that most buyers are not able to obtain at present.