Hi!
First time posting and would like to know how anyone here would handle this scenario.
I went onto Costco Auto and submitted a request for a 2022 Ascent Limited w/package 23, Timmons Subaru in Long Beach, Ca came up. I went to their website and noticed the Internet Director is the salesperson that worked the deal for me my 2018 Outback lease. Reached out to her, told her what I was looking for, mentioned both Costco pricing and ASPCA VIP program discounts. She informed me that the best way for her to get me any discounts would be by ordering my vehicle to my specifications. She had me go and build the vehicle and send her the build ID. Deposit paid, received email from Subaru with my order.
Ok, done, flash forward, and I send emails with questions about my trade in, don’t hear back, ok I call and apparently she has a very off schedule due to her commute. She cc’s another internet manager, don’t hear from him either. Finally I speak to someone in her dept and we’re negotiating my lease trade in, I tell him, I’m taking it to CarMax or Carvana and he tells me “Sorry, no can do, Subaru won’t allow it.” False, I called Subaru Finance and specifically asked if it was ok to sell my leased vehicle to a 3rd party. I was told that the 3rd party may have a significantly higher payout right now.
That’s all done but than today I get a call that says they can’t give the VIP program discount because my vehicle is not factory ordered. What? The same salesperson that told me I couldn’t sell my lease to 3rd party, told me “Oh, I didn’t realize you were using a VIP discount, Subaru only allows those on direct factory orders. Your order was a vehicle that was allocated to us and on the way, I just adjusted a few things to make it match to your build.” I argued that this is not my problem, clearly there is miscommunication in your dept. Email clearly states to build my vehicle, send the build ID to your dept so that it can be submitted to the factory.” He tells me “oh, we just say that so we know what you want in your vehicle”
What would you do in this situation? The current price they gave me is $41548 plus fees (I’m in Orange County,CA). VIP pricing would be $950 less which is a lot of money plus the $500 donation I made. He said he’d have to speak to the his boss, the Internet Director, which is who I was originally communicating with (non responsive which I find annoying with the way technology is so readily available now).
Advice? I’d like to get the lowest price possible, obviously… Thanks! Look forward to hearing responses.
First time posting and would like to know how anyone here would handle this scenario.
I went onto Costco Auto and submitted a request for a 2022 Ascent Limited w/package 23, Timmons Subaru in Long Beach, Ca came up. I went to their website and noticed the Internet Director is the salesperson that worked the deal for me my 2018 Outback lease. Reached out to her, told her what I was looking for, mentioned both Costco pricing and ASPCA VIP program discounts. She informed me that the best way for her to get me any discounts would be by ordering my vehicle to my specifications. She had me go and build the vehicle and send her the build ID. Deposit paid, received email from Subaru with my order.
Ok, done, flash forward, and I send emails with questions about my trade in, don’t hear back, ok I call and apparently she has a very off schedule due to her commute. She cc’s another internet manager, don’t hear from him either. Finally I speak to someone in her dept and we’re negotiating my lease trade in, I tell him, I’m taking it to CarMax or Carvana and he tells me “Sorry, no can do, Subaru won’t allow it.” False, I called Subaru Finance and specifically asked if it was ok to sell my leased vehicle to a 3rd party. I was told that the 3rd party may have a significantly higher payout right now.
That’s all done but than today I get a call that says they can’t give the VIP program discount because my vehicle is not factory ordered. What? The same salesperson that told me I couldn’t sell my lease to 3rd party, told me “Oh, I didn’t realize you were using a VIP discount, Subaru only allows those on direct factory orders. Your order was a vehicle that was allocated to us and on the way, I just adjusted a few things to make it match to your build.” I argued that this is not my problem, clearly there is miscommunication in your dept. Email clearly states to build my vehicle, send the build ID to your dept so that it can be submitted to the factory.” He tells me “oh, we just say that so we know what you want in your vehicle”
What would you do in this situation? The current price they gave me is $41548 plus fees (I’m in Orange County,CA). VIP pricing would be $950 less which is a lot of money plus the $500 donation I made. He said he’d have to speak to the his boss, the Internet Director, which is who I was originally communicating with (non responsive which I find annoying with the way technology is so readily available now).
Advice? I’d like to get the lowest price possible, obviously… Thanks! Look forward to hearing responses.
