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Discussion Starter · #1 ·
Folks, we took delivery of our Ascent Limited in the 2nd week of Jan, 2019 and put approximately 35xx miles on it. We love the Ascent for the most part.

I do have one gripe though. Just today, I noticed that on the driver side, the gap between hood and the front panel is significantly large. The hood does not provide a complete seal and one can see the beading along the entire side. To make maters more worrisome, one can insert a index finger in the gap between the front left headlight and hood (the space continues for 5 - 6 inches).

The gap in the passenger side is a little less and I cannot put my index finger in the gap. Basically, the hood does not seal or sit plush with the front and side panels!!

My issue is that the rubber beading is exposed to the elements and water and crud can get in there (may not necessarily get into the engine bay initially for a couple of years) once the beading deteriorates over the years.

Have others noticed the same on their Ascents as well? Please check and kindly reply to this thread.
 

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I'm interested to hear replies since I had a question about this "pre-purchase" check in another thread and we get our Ascent in a couple of weeks.
 

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Discussion Starter · #3 ·
We took delivery of our Ascent on a very cold windy evening in Jan (close to dusk) on a poorly lit open lot. Moreover, never thought we should check the fit and finish of the hood (other then the cursory walk around the vehicle). We did go over the interior details and gadgetry a couple of weeks with the sales specialist after the purchase and never thought to inspect the exterior of the vehicle.

I noticed the issue by chance while cleaning dead bugs on the head light. Will try and post pictures of the issue and see if other folks on the forum noticed similar build quality.

As I said earlier, we really enjoy the vehicle. This is our second Subaru. Our first was a 1999 Subaru Forester which we kept until 2012 (200,xxx miles).
 

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I do have one gripe though. Just today, I noticed that on the driver side, the gap between hood and the front panel is significantly large. The hood does not provide a complete seal and one can see the beading along the entire side. To make maters more worrisome, one can insert a index finger in the gap between the front left headlight and hood (the space continues for 5 - 6 inches).

The gap in the passenger side is a little less and I cannot put my index finger in the gap. Basically, the hood does not seal or sit plush with the front and side panels!!

My issue is that the rubber beading is exposed to the elements and water and crud can get in there (may not necessarily get into the engine bay initially for a couple of years) once the beading deteriorates over the years.

Have others noticed the same on their Ascents as well? Please check and kindly reply to this thread.
Mine is like that too. I adjusted the rubber stoppers under the hood and that helped the hood to settle a little more evenly, but not perfectly. I brought it up to the service advisor back at 6000 miles. His first instinct was to adjust the stoppers as well. When I told him I already did that he played with them for a few seconds and said that I'd have to make an appointment to get their body shop to work on it. I haven't made that appointment yet. I'm not sure that I will beacause I never really notice it anymore. I'd be a little worried that the service department would break something else while trying to fix this issue.

Try adjusting the stoppers first and see if that helps...
 

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The hood sits on hood hinges. Should be able to lightly loosen the hardware that connects hood to hinges, move hood to correct placement, through several tests. The stoppers will help with leveling the hood. My only worry, the Ascent hood is quite large. My guess, hood/fenders will appear to have large gaps by being off a few mm. Adjustment should be very light.
 

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The hood sits on hood hinges. Should be able to lightly loosen the hardware that connects hood to hinges, move hood to correct placement, through several tests. The stoppers will help with leveling the hood. My only worry, the Ascent hood is quite large. My guess, hood/fenders will appear to have large gaps by being off a few mm. Adjustment should be very light.
I was going to suggest the same thing. As I understand it (and as always, I could totally be wrong), the hood can be adjusted a bit for evening out the gaps on either side and ensuring an effective seal. If it were me, I'd take it to the dealer service dept and work with them to have it adjusted properly (assuming it can be), and hopefully free of charge.
 

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Please don't. The hood is painted on the car. Moving the hinges will expose unpainted metal, hence one of the others above has a dealership that wanted to let their body shop adjust it.

The hood sits on hood hinges. Should be able to lightly loosen the hardware that connects hood to hinges, move hood to correct placement, through several tests. The stoppers will help with leveling the hood. My only worry, the Ascent hood is quite large. My guess, hood/fenders will appear to have large gaps by being off a few mm. Adjustment should be very light.
 

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I am new here and feel like I am on thin ice. Not a great feeling.

The hood/hinges should be fully primed/painted. Not an issue. Installed hood struts on my Focus. You HAVE to loosen/remove the hinges to do so. Part of the strut install is aligning the hood. No exposed metal between hinges and hood on the Ford. I can show you the pics of there hinge was/vs where it is now. There is about 3mm offset to get hood perfect on the passenger side. The fitment on my Focus is better than any factory fitment I have seen. 100% spot on. 100% paint between the fittings.

I hope there isn't exposed metal on the Subarus, if the car is going to operate outdoors. Haven't taken the hood off the Ascent to check, but have done a good amount of work on my previous Foresters, vehicles have been fully painted.
 

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The Outback had an issue like this a few years ago - the dealer was able to adjust something. I'd go that route, that way it's logged in case something comes up down the road.

My 2011 had little rubber feet that could be turned clockwise/counterclockwise to make the hood move ever so slightly up and down. But if it's a gap issue, that may be more intense than you're expecting... hit the dealer up!
 

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100% agree with going to dealer for this, just putting the info out, as to how this is will likely be fixed. This is not out of the average car person's wheel house, if a trip to the dealer is difficult.
 

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Thin ice? Not at all.

The hood sits on hood hinges. Should be able to lightly loosen the hardware that connects hood to hinges, move hood to correct placement, through several tests. The stoppers will help with leveling the hood. My only worry, the Ascent hood is quite large. My guess, hood/fenders will appear to have large gaps by being off a few mm. Adjustment should be very light.
Please don't. The hood is painted on the car. Moving the hinges will expose unpainted metal, hence one of the others above has a dealership that wanted to let their body shop adjust it.
I am new here and feel like I am on thin ice. Not a great feeling.
You're absolutely not on thin ice here.
You made what would OTHERWISE be a great suggestion. I simply explained why it isn't great for the Ascent.

The hood/hinges should be fully primed/painted. Not an issue. Installed hood struts on my Focus. You HAVE to loosen/remove the hinges to do so. Part of the strut install is aligning the hood. No exposed metal between hinges and hood on the Ford.
This isn't a Ford, so, alas, you're not correct when it comes to a Subaru. The panels are rust protected and such before assembly. But, the hood is *painted* on body.

The body shop will re-align the hood and touch up the paint properly. Painted surfaces that are exposed to weather and water dripping under the hood are better protected than unpainted surfaces that are just rust protected and primed. And, it looks better. :tango_face_wink:

They'll do this all for free, and do it properly. I've built engines and such - but at that price (free and properly with paint fix), I'd let the dealer do it. :smile_big:
 

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My Ascent seems fine but my 2017 Outback had uneven spacing. I just mentioned it to the service advisor
when I was over there and it was fixed, just like that. Easy adjustment if you know how, let them do it. That
way any damage or scratches are on the dealer.
 

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I have uneven spacing on rear gate. Pointed out to dealer. I'll ask them to fix it on first service visit.
 

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Please don't. The hood is painted on the car. Moving the hinges will expose unpainted metal, hence one of the others above has a dealership that wanted to let their body shop adjust it.
I'm glad I came to this forum and read this thread because when we picked up our Ascent this week I noticed the same thing on one side of our hood where there is about a 1 inch gap between the body and the hood with the weather stripping just dangling in air at the grill. It was noted on our sales paperwork to be addressed. We tried the adjustment of the hood spacers but it didn't help. One of the suggestions was to leave the car and have them remove the hood to adjust it but I recalled this response and mentioned it (the sales team was not aware of it).

I plan to take better pictures to post when I get home (it's the wife's car) and maybe make my own thread.

... I'd be a little worried that the service department would break something else while trying to fix this issue.
This was our concern of them damaging the paint requiring a touch-up or something else inadvertently getting damaged.
 

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I'm glad I came to this forum and read this thread because when we picked up our Ascent this week I noticed the same thing on one side of our hood where there is about a 1 inch gap between the body and the hood with the weather stripping just dangling in air at the grill. It was noted on our sales paperwork to be addressed. We tried the adjustment of the hood spacers but it didn't help. One of the suggestions was to leave the car and have them remove the hood to adjust it but I recalled this response and mentioned it (the sales team was not aware of it).

I plan to take better pictures to post when I get home (it's the wife's car) and maybe make my own thread.



This was our concern of them damaging the paint requiring a touch-up or something else inadvertently getting damaged.
The service departments near me have a body shop or work with one, and would properly move or adjust the hood hinges and seal any unpainted surfaces that were exposed.
 

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...there is about a 1 inch gap between the body and the hood with the weather stripping just dangling in air at the grill.
My Scenario is a little different. The gap was never that big on mine. If I had a 1 inch gap I would have definitely had it fixed. And as said here, if the daeler fixes it they should take all measures to ensure that it does not lead to a future rust issue.
 

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My Scenario is a little different. The gap was never that big on mine. If I had a 1 inch gap I would have definitely had it fixed. And as said here, if the daeler fixes it they should take all measures to ensure that it does not lead to a future rust issue.
Fortunately, the rust protection is a separate process, before the parts are assembled and painted.
 

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Discussion Starter · #18 ·
A big thank you to everyone for pitching in with advice. I will definitely talk to the service department of my dealership and see what they suggest. Meanwhile, I have a new issue that needs to be addressed sooner than later. When I went to the dealership this morning to talk to them about it, their response did not leave me a lot of confidence in their knowledge of the product or process..

Saw a small crack in the windshield on the passenger side yesterday while washing the pollen off the windshield. No idea when it happened. I have been the only driver and do not recollect a projectile coming my way nor do I drive close to other vehicles.. but s**i happens.

The kicker is, just came back from my Subaru dealer - Piazza Subaru in Pottstown, PA. The service department there has no clue how to handle it. All they said was call your insurance and get it fixed through them. They will get someone to come and fix it.

When I ask, "Shouldn't the replacement windshield be an OEM as well because of the Eyesight technology?", they got thinking and got another gent from inside who also scratched his head and said "yeah, that seems right but the Ascent has been around for a year so most of the windshield service folks may have it in stock. We do not carry them and we do not install them".

Now, I did not expect such a response from the Subaru dealer's service department!

Off course, I am going to talk to my insurance but I also need to figure out how or which is the best way to get this repair done right.

Who will calibrate the Eye Sight system after the windshield replacement etc and how do I know if the replacement windshield will be up to the OEM standard (if not better) and not cause any issues with the EyeSight electronics and rear view mirror etc..
 

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