TSB's vs. recalls

1976 Views 19 Replies 11 Participants Last post by Callie's Mom, 5 d ago

Telkwa

Discussion Starter · 3 mo ago

I realize that TSB's and recalls aren't the same thing, but I've got a q for the group. What can the consumer do about TSB's that seem to affect them?

We own a 2019 Ascent. Bought the 10yr/100K exctended warranty. I've asked the dealer about TSB's like the rear hatch power draw and the fluttering hood fix. They act like I shouldn't be asking about this stuff.

The car is going to them in a few days for a piece of trim they broke so I asked if someone could drive it on the highway and tell me whether the hood flutter is acceptable or not.
He said I'd have to make an appt.

So, back to my question - if there's a TSB, and you think your car might be affected, what can you do?

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denissh

· #6 · 3 mo ago

2019 Ascent got over 300 TSB and TSB revisions

order of things is...
Customer reports a problem only when they(dealer) look for TSB
NOT customer found random TSB and ask them to find a problem

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denissh

· #13 · 3 mo ago (Edited)

Telkwa said:
It looks like you have to pay to get into STIS? Is that right? The only way Ive found out about TSB's is via discussions on the Ascent Forums.

NHTSA Home | NHTSA has 98% of Subaru TSB free (its up to Jan 30 2023 right now )
Subaru post almost all if not all with in 60 days or less after its out

TSB are for mechanic to diagnose problems correctly and spend minimum amount of time on repair with minimum amount of parts
less down time for customer and less subaru need to pay to the shop

Many TSB also list time it takes to perform diagnostic and repair

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