I did experience the hood flutter issue and it was pretty severe. The dealer service department took my 2019 Ascent out and couldn’t duplicate it. I asked them to take the vehicle up to 65-70 mph. They returned and ordered the refit kit and made the upgrade at no charge to me. Once the made the fix, I had no further issues. The dealership has been terrific with any issues.
TSB's vs. recalls
I realize that TSB's and recalls aren't the same thing, but I've got a q for the group. What can the consumer do about TSB's that seem to affect them?
We own a 2019 Ascent. Bought the 10yr/100K exctended warranty. I've asked the dealer about TSB's like the rear hatch power draw and the fluttering hood fix. They act like I shouldn't be asking about this stuff.
The car is going to them in a few days for a piece of trim they broke so I asked if someone could drive it on the highway and tell me whether the hood flutter is acceptable or not.
He said I'd have to make an appt.
So, back to my question - if there's a TSB, and you think your car might be affected, what can you do?
We own a 2019 Ascent. Bought the 10yr/100K exctended warranty. I've asked the dealer about TSB's like the rear hatch power draw and the fluttering hood fix. They act like I shouldn't be asking about this stuff.
The car is going to them in a few days for a piece of trim they broke so I asked if someone could drive it on the highway and tell me whether the hood flutter is acceptable or not.
He said I'd have to make an appt.
So, back to my question - if there's a TSB, and you think your car might be affected, what can you do?
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