[Timelord]

Dearest Subaru...

Why? Oh god why?!

I want to be very, very clear. The rare times I was able to get through to speak with someone, they have without exception been lovely. This isn't a letter to them as it is very clear to me they are worked hard. This is squarely addressed to the management responsible.

Over two weeks now fighting to get a simple ownership change done. Oh, sure, I hear you say, those weeks aren't the actual active time spent! Hah! No, I have 'only' spent upwards of a dozen hours at this point of active time. Most of it on hold. So much of it on hold, hoping that I could get this simple thing done that I recognized the pattern today after allotting 3 hours of my day. 3 hours of my life. Listening to your mind numbing default hold music.

1-800-782-2783.
Assuming not greeted by: Dead line, busy signal, Cisco Unified Communication Manager system failure messages, option menu missing...
Option 5.
Option 1.
Enter Queue. Currently default CUCM short hold music/announcement loop. Earlier in quest, repeating loop of Subaru patting itself on the back.
Wait for exactly 23m 17s. Be informed I am next in queue repeatedly in announcement loop.
Reach the 26m 30s mark. Cisco System Error loop. Eventual disconnection.

I know your phone system so well at this point. You have harmed my very core. Taken a piece of my soul today. All those hours. I was never actually in a queue. I never stood a chance.

Subaru love. I have been 'loved'.

Weeks of this. Blame Covid? Sweet Summer's child, it's been years. This dystopian hellscape is the new normal. Your ineptitude does not get a pass with the magic word any more.

I can only assume at this point that, with transfers being easier than termination, Customer Service is the dumping ground for management that couldn't hack it.

Have my words been mean spirited? Perhaps. Sure wish this broken soul of mine could still empathize.

Hugs and Kisses,
I want to eat your face.

 

[HeyChris]

Have you tried e-mailing them?

I went that route when needing to change ownership status of my new-to-me `19 OB purchased last year. It took a few days to finalize but I wasn't sitting on perpetual hold....

C.

 

[Timelord]

The email route has not been particularly great either, but I am again branching out into that as well. I strongly suspect it would be faster and more productive to work my way into getting hired, navigating myself to the right department, making the change, and quitting. I fantasize about finding the management responsible for this Charlie Foxtrot and locking them in a box with hold music forever on repeat. Thank you for continuing to hold. Wing wong wing wong EPIC XYLEPHONE. Thank you for continuing to hold. Wing wong wing wong EPIC XYLEPHONE. Thank you for continuing to hold. Wing wong wing wong EPIC XYLEPHONE. [incoherent screams]

 

[Timelord]

Well, I'll go ahead and leave this thread up for anyone who likes reading an obnoxious account of someone losing their mind. I actually got through via phone! Again, the guy I talked to was awesome and we got everything taken care of quickly. I mentioned the phone system problems (I promise I was polite!) and he was very interested, claiming he was unaware of such despite heavy load lately.

As I am inclined to believe him, I suppose the issue will at least be brought up to who it needs to be. To whatever poor folks show up in future and for some reason use this to justify or not a Subaru purchase, I still give it a strong recommend. The saga ends!

 

[Ruben Marin]

This takes me back to a phone experience I had with spectrum mobile trying to get my cell service transferred...a week almost and I said enough went back to Verizon and had a functioning phone in less than an hour.