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Just want to bring this up as I was reminded again just how horrible these falken tires are.

Not a blowout this time thank goodness but they couldn't get traction to climb a small, lightly damp hill. Complete trash for anything but driving on pavement. Can't wait to replace these things.
 

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road hazard on OEM tires

Tires are a consumable so they wouldn't be covered. We picked up one of those tire replacement road hazard plan deals. I agree they probably could have done better for goodwill but they aren't obligated to do anything technically.

Keep an ear out for other tire problems as I'm not overly thrilled with these OEM tires.

I suggest that Subaru provide a Road Hazard warranty for the OEM tires similar to what Discount Tires offers. It would go a long way towards customer satisfaction (even if it is a purchase option at the time of signing the contract). If the tires blow we can then get the tire replaced and purchase another road hazard on the new tire.
 

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Blowouts are rare unless the tires are 6+ yrs old. All of these look like textbook flats that were driven on. The awd system plus the size of the Ascent make noticing a flat while driving pretty difficult. Which is why tire pressure monitoring is such a big deal these days.

The Ascent is no light weight you put passenger tires on it and your going to see higher numbers of unhappy people regarding tire durability and life.
Canadian versions of Ascents don't have TPMS. On the flipside, thanks to the beautiful weather we are having, we have to have the OEM tires only for 5 months/ year, May to Sept precisely.
 

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About 3 weeks after getting my Ascent, I developed a slow leak in the sidewall from a pinhole leak along the seam in of one my rear tires (noticed only because of the TPM). Within 2 days, before I could get to the dealer, the tire wouldn't hold any air at all. I had to put the donut on before driving it to the dealer.

I had to fight with them a bit to replace it under warranty... they tried blaming it on a nail, even though they could not produce the nail. They said that tires were not covered by the Subaru warranty. I argued that they must have some kind of relationship with Falken, and that they should charge Falken back for the tires. In the end, I did not pay anything, but I wasn't thrilled with the overall experience.
Take them to Discount Tire. They are very good about spotting manufacturer defects vs road hazard damage and handle the claim-back with the company for you!
 

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Take them to Discount Tire. They are very good about spotting manufacturer defects vs road hazard damage and handle the claim-back with the company for you!
I wonder if DT would work with the Falken rep to get them replaced or get you a credit toward new tires. I had to replace the tires on our tribeca because of one nail and they gave me credit toward the purchase based on the wear of the current tires, though I had purchased them through DT. If you have a good relationship with them it won't hurt to ask. I don't see, however, how a brand new car doesn't have a road hazard coverage even if for only 12 months/12k miles.
 

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Tire shaving In case one tire has to be replaced on a Subaru

Tire shaving - In case one tire has to be replaced on a Subaru or other AWD car.

Subaru wants the diameter of all your tires to be very similar, so that you do not damage the differential or other parts of the drive train. Replacing one tire with one of the same model may not be a problem if your tires are brand new. However, if they are some what worn, and you blow out or damage one tire and need a new one, its not fun to have to buy a set of 4 new tires, as I have had to do in the past. I found that there seems to be an alternative, of buying a new tire from Tire Rack, and having Tire Rack shave it to match the other tires. This is a lot better than having to buy 4 new tires.

“Tire Rack” does tire shaving on the new tire to match the diameter of the old tires.
The closest Tire rack to me in California that does tire shaving is in Reno Nevada) but you can go to participating tire dealers in your area, they can measure tread depth. Then the customer can order a tire from “Tire Rack” which can shave and ship to the dealer within about 1 -2 days.
Tire Rack 888-541-1777 or Andrew at Tire Rack at 800-428-8355

They can tell you which tire dealers in you area participate with them.


As I understand the Procedure is:
1) Go your your participating dealer and Measure tread depth (outside, inside and middle) on 3 remaining (good) tires.
2) Then the customer orders another tire of the same model and manufacturer from “Tire Rack” that is shaved to the desired tread thickness by Tire Rack and then shipped to the participating tire dealer who will then mount and install the tire.

Has anybody tried this? I am not connected to tire Rack. Tire rack charges a few bucks for the shaving and it may take a couple of days to get it shipped to you. It Seems like a lot cheaper and more ecological to buy and shave one tire to match the others than having to buy 4 new tires.

Thanks

Jimmy
 

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Jimmy, you bring up a very good and important point. There are very few downsides to an AWD/4WD vehicle, but one of them is that all four tires need to be as close to identical diameter as possible to avoid potential drivetrain issues. (This means that folks who choose to up-size their tires also need to up-size their spare) So you are correct that when the existing tires are relatively new, a new replacement isn't a big issue. But many miles into use means putting on a single new tire presents an issue with a tire diameter mismatch that's outside the very small acceptable range for AWD/4WD vehicles. The conundrum is that if there is quite a bit of life left on the other three existing, replacing all four is an expensive proposition. I've hear of tire shaving, but have no personal experience. Very worthy of investigation if the need arrises.
 

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I wonder if DT would work with the Falken rep to get them replaced or get you a credit toward new tires. I had to replace the tires on our tribeca because of one nail and they gave me credit toward the purchase based on the wear of the current tires, though I had purchased them through DT. If you have a good relationship with them it won't hurt to ask. I don't see, however, how a brand new car doesn't have a road hazard coverage even if for only 12 months/12k miles.
Hi, Ruben-

First and foremost, thank you for your continued support of Discount Tire! We know there are a lot of options in the tire and wheel space, so thank you for your business!

Second, Falken is relatively new to the O.E.M. tire supplier market but I'm pretty certain all Falken O.E.M. tires are covered under Falken's Limited Warranty which can be viewed HERE. Road Hazard doesn't appear to be covered for O.E.M. tires though.

If there is warranty condition and the tire/s meets the criteria for adjustment (replacement), I don't see why we couldn't assist with a claim since we are a Falken Authorized Dealer.

On a side note, if another issue arises I would call Falken directly (FTC) to start a claim or contact your local Discount Tire to see what they can do for you.

Thanks again for your continue support!
 

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Hi, Ruben-

First and foremost, thank you for your continued support of Discount Tire! We know there are a lot of options in the tire and wheel space, so thank you for your business!

Second, Falken is relatively new to the O.E.M. tire supplier market but I'm pretty certain all Falken O.E.M. tires are covered under Falken's Limited Warranty which can be viewed HERE. Road Hazard doesn't appear to be covered for O.E.M. tires though.

If there is warranty condition and the tire/s meets the criteria for adjustment (replacement), I don't see why we couldn't assist with a claim since we are a Falken Authorized Dealer.

On a side note, if another issue arises I would call Falken directly (FTC) to start a claim or contact your local Discount Tire to see what they can do for you.

Thanks again for your continue support!
I purchased the DT road hazard for my OEM on my Limited. I was told they could be covered. My concern is tread differential and the possible need for shaving rather than spending an additional $600-$700. DT does not shave or endorse shaving, so those of us with AWD and who are DT customers are in a precarious financial position. I am not clear as to what concerns are for DT regarding shaving. I have not read of any safety issues as long as the tire is left with adequate tread depth and proper shaving technique is adhered to. I hope this conversation with DT on this topic can be advanced.


from DT

Tire shaving


Tire shaving is not a service that we offer or endorse, and it may void the warranty and coverage of Certificates purchased with your set of tires.
 

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2 days ago after leaving the dealership service center for work on the recent recalls, I had a blowout going 70 miles an hour on the freeway. I have 16k miles on my car and just left the service center where they completed the usual multi-point inspection! I was only 8 miles away from the dealership when this extremely scary situation occurred. I was very fortunate that there was no traffic as this could have been a tragic situation.
To say I'm pissed is putting mildly, esp now seeing that there is an issue with these POS tires! Whats even more frustration is that the service center folks were all "call insurance" no help NOTHING. The tow truck guy and now insurance inspector is saying this is not a debris causing issue and have directed the collision center Not to dispose of the tire. I've been reading through here and would like to know what # was called to open an issue with Falken to get this fixed and all tires replaced with non-falken tires. Thank you for any help
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To say I'm pissed is putting mildly, esp now seeing that there is an issue with these POS tires!
There is no "issue" with these tires...the OP's situation was a slice in the tire by debris on the road. Some folks don't like the tires and some folks are not getting the tread life they prefer (not unusual with most tires, honestly), but again, there's no 'issue' here. (Mine are still at 8/32 with 18K miles on them...they started at 10/32)

That said, it's certainly possible to get a tire with a defect...regardless of brand or how much it cost. It's good that they have recommended retaining the tire for further review. In your manual pack there will be a brochure on the provisions of the tire warranty and how to deal with it.
 
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2 days ago after leaving the dealership service center for work on the recent recalls, I had a blowout going 70 miles an hour on the freeway. I have 16k miles on my car and just left the service center where they completed the usual multi-point inspection! I was only 8 miles away from the dealership when this extremely scary situation occurred. I was very fortunate that there was no traffic as this could have been a tragic situation.
To say I'm pissed is putting mildly, esp now seeing that there is an issue with these POS tires! Whats even more frustration is that the service center folks were all "call insurance" no help NOTHING. The tow truck guy and now insurance inspector is saying this is not a debris causing issue and have directed the collision center Not to dispose of the tire. I've been reading through here and would like to know what # was called to open an issue with Falken to get this fixed and all tires replaced with non-falken tires. Thank you for any help View attachment 3486 View attachment 3487
I do not know why you would think that this is not a debri issue. It certainly looks that way from the photos. You did not mention any known bulge on the tire or vibrations as you drove so there is no evidence provided that indicates a broken belt existed (
). The dealer inspection has nothing at all to do with this particular blowout, other then stipulating the tires had no visible damage and the tire pressure was proper. You as the owner also have a legal responsibility to inspect your vehicle including tires prior to driving on the road. Debri can and does destroy tires thousands of times every day on our roads. Nothing new here. No common issue has been reported on these tires. I can reasonably assure you, you will not be getting four new non-Falken tires for free. I have about 23,000 miles on my OEM Falken tires and they are wearing and performing as expected. I assume you realize that the insurance adjuster's job is to minimize their payouts on claims. If the adjuster is willing to put his/her findings in writing and back them up with supporting documents and facts, then I would suggest submitting that to Falken and let them fight it out. That being said if your insurance covers it, I suspect your insurance rates will not fare well and quite frankly it would not be worth it (given the rate issue and any deductable). May I suggest you replace the single tire or buy four new tires that you prefer from Discount tire and buy the tire road hazard warranty they offer. I already have had one tire replaced for my Ascent through this program (at zero additional cost) and my son has had one tire replaced (for his Impreza)under this program in the last two months. In fact, last night he came home late at 2:30AM due to a flat tire sidewall blowout from hitting a pot hole at low speed (he had new non Falken snow tires on, fortunately with the road hazard warranty). Monday morning he has an appointment to replace this tire. The extra warranty costs are minimal and it will save you much frustration.

"If you see a deep cut, the tire may have run on sharp debris. Such damage will provide permanent air loss and can cause an immediate tire sidewall blowout if it expands. " Tire Sidewall Blowout: What Causes it and How to Deal with It
 

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I don't have any vibration but I do have a tire with a broken belt/sidewall defect. I tried to get a decent picture. I plan on getting it to the dealership soon for replacement. With 7.5K on the other tires I may have to have all four replaced (depending on overall wear on the remaining three.
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I suggest that Subaru provide a Road Hazard warranty for the OEM tires similar to what Discount Tires offers. It would go a long way towards customer satisfaction (even if it is a purchase option at the time of signing the contract). If the tires blow we can then get the tire replaced and purchase another road hazard on the new tire.
i was offered Subaru Hazard warranty , it cowers tires , paintless dents repair including hail up to 1K,, and windshield cracks (repair only not replacement)
it was ~$600 i almost paid for it ... no replacement on windshield stop me from getting it ...
 

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I don't have any vibration but I do have a tire with a broken belt/sidewall defect. I tried to get a decent picture. I plan on getting it to the dealership soon for replacement. With 7.5K on the other tires I may have to have all four replaced (depending on overall wear on the remaining three.
View attachment 4057 View attachment 4058 View attachment 4059
Don't get you hopes up for a replacement under warranty. With that much mileage on it, it can be reasonably claimed to be caused by debris, or an impact that you just did not notice to be of much significance.

To be honest, I am not clear as to how someone could tell the difference upon inspection between a manufacturing defect versus other causes. I still have my OEM tires but will be replacing them end of June (~27,000 miles). My tires all wore evenly. I also purchased a road hazard warranty on the OEM tires for this very reason (I had to replace one due to road hazard - free). Unless they give you the tire for free (without being pro-rated), I would consider replacing all of them. It is a hard pill to swallow given the cost of a good set of tires.

Causes and concerns with tire sidewall bulges and/or bubbles
 

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Great information from Tire Rack. With 7.5k I suspect I will have to replace all four. Will have to see what the dealer says or offers. I suspect it will be on me with maybe a little discount/help.
 

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no replacement on windshield stop me from getting it ...
Most auto insurance policies have glass replacement available at least as an option. I pay for that for our Subarus that have Eyesight...it wasn't all that expensive.
 

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i was offered Subaru Hazard warranty , it cowers tires , paintless dents repair including hail up to 1K,, and windshield cracks (repair only not replacement)
it was ~$600 i almost paid for it ... no replacement on windshield stop me from getting it ...
you can purchase OEM tire road hazard from discount tire even though you did not obviously purchase the tires there.
 
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