Tires are a consumable so they wouldn't be covered. We picked up one of those tire replacement road hazard plan deals. I agree they probably could have done better for goodwill but they aren't obligated to do anything technically.
Keep an ear out for other tire problems as I'm not overly thrilled with these OEM tires.
Canadian versions of Ascents don't have TPMS. On the flipside, thanks to the beautiful weather we are having, we have to have the OEM tires only for 5 months/ year, May to Sept precisely.Blowouts are rare unless the tires are 6+ yrs old. All of these look like textbook flats that were driven on. The awd system plus the size of the Ascent make noticing a flat while driving pretty difficult. Which is why tire pressure monitoring is such a big deal these days.
The Ascent is no light weight you put passenger tires on it and your going to see higher numbers of unhappy people regarding tire durability and life.
Take them to Discount Tire. They are very good about spotting manufacturer defects vs road hazard damage and handle the claim-back with the company for you!About 3 weeks after getting my Ascent, I developed a slow leak in the sidewall from a pinhole leak along the seam in of one my rear tires (noticed only because of the TPM). Within 2 days, before I could get to the dealer, the tire wouldn't hold any air at all. I had to put the donut on before driving it to the dealer.
I had to fight with them a bit to replace it under warranty... they tried blaming it on a nail, even though they could not produce the nail. They said that tires were not covered by the Subaru warranty. I argued that they must have some kind of relationship with Falken, and that they should charge Falken back for the tires. In the end, I did not pay anything, but I wasn't thrilled with the overall experience.
I wonder if DT would work with the Falken rep to get them replaced or get you a credit toward new tires. I had to replace the tires on our tribeca because of one nail and they gave me credit toward the purchase based on the wear of the current tires, though I had purchased them through DT. If you have a good relationship with them it won't hurt to ask. I don't see, however, how a brand new car doesn't have a road hazard coverage even if for only 12 months/12k miles.Take them to Discount Tire. They are very good about spotting manufacturer defects vs road hazard damage and handle the claim-back with the company for you!
Hi, Ruben-I wonder if DT would work with the Falken rep to get them replaced or get you a credit toward new tires. I had to replace the tires on our tribeca because of one nail and they gave me credit toward the purchase based on the wear of the current tires, though I had purchased them through DT. If you have a good relationship with them it won't hurt to ask. I don't see, however, how a brand new car doesn't have a road hazard coverage even if for only 12 months/12k miles.
I purchased the DT road hazard for my OEM on my Limited. I was told they could be covered. My concern is tread differential and the possible need for shaving rather than spending an additional $600-$700. DT does not shave or endorse shaving, so those of us with AWD and who are DT customers are in a precarious financial position. I am not clear as to what concerns are for DT regarding shaving. I have not read of any safety issues as long as the tire is left with adequate tread depth and proper shaving technique is adhered to. I hope this conversation with DT on this topic can be advanced.Hi, Ruben-
First and foremost, thank you for your continued support of Discount Tire! We know there are a lot of options in the tire and wheel space, so thank you for your business!
Second, Falken is relatively new to the O.E.M. tire supplier market but I'm pretty certain all Falken O.E.M. tires are covered under Falken's Limited Warranty which can be viewed HERE. Road Hazard doesn't appear to be covered for O.E.M. tires though.
If there is warranty condition and the tire/s meets the criteria for adjustment (replacement), I don't see why we couldn't assist with a claim since we are a Falken Authorized Dealer.
On a side note, if another issue arises I would call Falken directly (FTC) to start a claim or contact your local Discount Tire to see what they can do for you.
Thanks again for your continue support!
There is no "issue" with these tires...the OP's situation was a slice in the tire by debris on the road. Some folks don't like the tires and some folks are not getting the tread life they prefer (not unusual with most tires, honestly), but again, there's no 'issue' here. (Mine are still at 8/32 with 18K miles on them...they started at 10/32)To say I'm pissed is putting mildly, esp now seeing that there is an issue with these POS tires!
I do not know why you would think that this is not a debri issue. It certainly looks that way from the photos. You did not mention any known bulge on the tire or vibrations as you drove so there is no evidence provided that indicates a broken belt existed (2 days ago after leaving the dealership service center for work on the recent recalls, I had a blowout going 70 miles an hour on the freeway. I have 16k miles on my car and just left the service center where they completed the usual multi-point inspection! I was only 8 miles away from the dealership when this extremely scary situation occurred. I was very fortunate that there was no traffic as this could have been a tragic situation.
To say I'm pissed is putting mildly, esp now seeing that there is an issue with these POS tires! Whats even more frustration is that the service center folks were all "call insurance" no help NOTHING. The tow truck guy and now insurance inspector is saying this is not a debris causing issue and have directed the collision center Not to dispose of the tire. I've been reading through here and would like to know what # was called to open an issue with Falken to get this fixed and all tires replaced with non-falken tires. Thank you for any help View attachment 3486 View attachment 3487
i was offered Subaru Hazard warranty , it cowers tires , paintless dents repair including hail up to 1K,, and windshield cracks (repair only not replacement)I suggest that Subaru provide a Road Hazard warranty for the OEM tires similar to what Discount Tires offers. It would go a long way towards customer satisfaction (even if it is a purchase option at the time of signing the contract). If the tires blow we can then get the tire replaced and purchase another road hazard on the new tire.
Don't get you hopes up for a replacement under warranty. With that much mileage on it, it can be reasonably claimed to be caused by debris, or an impact that you just did not notice to be of much significance.I don't have any vibration but I do have a tire with a broken belt/sidewall defect. I tried to get a decent picture. I plan on getting it to the dealership soon for replacement. With 7.5K on the other tires I may have to have all four replaced (depending on overall wear on the remaining three.
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you can purchase OEM tire road hazard from discount tire even though you did not obviously purchase the tires there.i was offered Subaru Hazard warranty , it cowers tires , paintless dents repair including hail up to 1K,, and windshield cracks (repair only not replacement)
it was ~$600 i almost paid for it ... no replacement on windshield stop me from getting it ...