[Leon Braginski]

After 2 weeks of driving finally one of the preset has vanished. It was SXM presets for the last preset button on the first screen (#6 maybe). Started car and it says something like "Initializing" or similar useless word. Station was gone.

The only variable is that I have used Apple Play.

Solved it by creating SXM station link directly on the screen.

 

[John Harrington]

This is a known issue. Banks 2 & 3 will store your SXM but they get lost on Bank 1 for some reason. I would report it to SOA like the rest of us so that they know how big of an issue it is.

 

[dbasset]

Sorry for posting to an old thread, but I have a couple questions:

1) What's the best way to report to SOA? Email them from the mySubaru page?
2) Once there's a software update available, how do owners get it?

Yes, I'm a first-time Subaru owner - took delivery of my Ascent last week...

 

[scooby]

Sorry for posting to an old thread, but I have a couple questions:

1) What's the best way to report to SOA? Email them from the mySubaru page?
2) Once there's a software update available, how do owners get it?

Yes, I'm a first-time Subaru owner - took delivery of my Ascent last week...

1. Try this link - https://www.subaru.com/customer-support.html . I normally use "Email Us" on the right hand side.


2. On the harmon deck, scroll through the settings and you should be able to find a section for updates.

 

[dbasset]

1. Try this link - https://www.subaru.com/customer-support.html . I normally use "Email Us" on the right hand side.


2. On the harmon deck, scroll through the settings and you should be able to find a section for updates.

Thanks, I found both of those.

I also found a set of steps that MAY resolve this:

https://www.ascentforums.com/forum/...-problems/1915-problem-list-36.html#post55779

I'll post any updates I have in that thread.