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Discussion Starter · #1 ·
After 2 weeks of driving finally one of the preset has vanished. It was SXM presets for the last preset button on the first screen (#6 maybe). Started car and it says something like "Initializing" or similar useless word. Station was gone.

The only variable is that I have used Apple Play.

Solved it by creating SXM station link directly on the screen.
 

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This is a known issue. Banks 2 & 3 will store your SXM but they get lost on Bank 1 for some reason. I would report it to SOA like the rest of us so that they know how big of an issue it is.
 

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Sorry for posting to an old thread, but I have a couple questions:

1) What's the best way to report to SOA? Email them from the mySubaru page?
2) Once there's a software update available, how do owners get it?

Yes, I'm a first-time Subaru owner - took delivery of my Ascent last week...
 

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Sorry for posting to an old thread, but I have a couple questions:

1) What's the best way to report to SOA? Email them from the mySubaru page?
2) Once there's a software update available, how do owners get it?

Yes, I'm a first-time Subaru owner - took delivery of my Ascent last week...



1. Try this link - https://www.subaru.com/customer-support.html . I normally use "Email Us" on the right hand side.


2. On the harmon deck, scroll through the settings and you should be able to find a section for updates.
 

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