This has been an odd problem I've had with AAA and CCMC in the oddest areas. I don't know whether it's under provisioned third party contracts, or what, but, I've watched tows take hours for assistance to arrive, or mere minutes. Baffling. I was in the DC/Baltimore corridor (Hanover MD) coming back from the movies one night, and ran out of gas (and burnt out the fuel pump in my Range Rover from trying to start it twice afterwards). Took 40 minutes to arrange the tow with AAA and
many hours to get a tow truck there. We were literally a few thousand feet from BW Parkway, 3.3 miles from I95, and not even 9.5 miles from the southwestern end of Baltimore where a lot of the towing companies and storage yards are based.
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And then other times, it's instant.
When the trailer got its second flat on the NY Northway to Vermont, we used CCMC and AAA, and BOTH of them had a horrible time getting a hold of the towing companies. Also turned out they were calling the same towing companies as each other. 3 hours later, we had zero tow trucks, and finally a towing company that offered to take us to get a new tire
in the morning (dude, we have a working car - we can do that ourselves).
I got stuck in the Pine Barrens in NJ once... took 45 minutes for AAA to get me someone (and 30 minutes to arrange that).
The one thing I learned was that having both coverages doesn't always help, because, in many areas, it's the same tow companies contracted by AAA and CCMC. 😞