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2020 Ascent Limited
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Discussion Starter · #1 · (Edited)
Not sure if this is an issue, or problem, or even unique to me but I did find it interesting. I just did a short video to confirm the same sequence of events produces the same results, but the video is washed out because it's nearly 9pm. You can follow these steps to replicate, if you want to share your results. Is this by design?

This isn't how I discovered this, but didn't want to bore you with the details. Anyway, here is the sequence:
  1. Park the Ascent and turn off the engine.
  2. Leave the keys (the ONLY set on or near you) in the door handle "cup" area near your left elbow while seated.
  3. Get out of the car and close the door.
  4. Try to lock the car with the handle "swipe".
    1. Car will long beep
    2. Car will display a message to remove the keys from the car
    3. Car will NOT lock (Which is by design)
  5. Open MySubaru app
  6. Use the Remote Start feature on the app to start the car while outside the car
    1. Car LOCKS all of the doors (with the keys inside)
    2. Car Starts
  7. Walk up to car and attempt to OPEN the door by inserting hand into the door handle cup ....
    1. Nothing happens
    2. Car remains running and locked
    3. Keys are inside
Yes, yes, I know. I can simply go back into the MySubaru app and "Unlock Doors", which is what I did and it worked fine. But, it made me begin to wonder if that behavior is by design. I wasn't able to lock the car with the keys inside using the "handle swipe" method, but the app not only allowed me to start the car, it preceded the engine start with locking the car ... with the keys still in it!

What if I didn't have a phone on me when I went to my car? What if my phone's battery had died? What if my wife used her phone to remote start the car for me, and then left in her minivan ... and I didn't have my phone on me ... or it was in the car? Oh, the scenarios!! :)

Which reminds me that I really need to set up the PIN-entry from the tailgate button. Haven't done it yet, but need to. But, would that even work while remote start was engaged? Questions, questions!
 

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Here's another one to try... MySubaru Lock function. I'd be curious how that works. While I am somewhat sure our FOBs are waterproof to a few meters, I cannot get confirmation - but I do know my phone is waterproof. It would be nice to know for beach trips.
 

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I think that your get-back-into the-car solution is to set the pin code for the tailgate unlock button.

I haven't set mine yet and don't know how well it works but keys intentionally left in the car is part of the explanation I read.
 

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Here's another one to try... MySubaru Lock function. I'd be curious how that works. While I am somewhat sure our FOBs are waterproof to a few meters, I cannot get confirmation - but I do know my phone is waterproof. It would be nice to know for beach trips.
I just tried this and it locks with the keys in the driver door cup holder as described by the OP. I wouldn't expect the remote Start or Lock functions to check for the presence of keys.

If you want to intentionally lock the fob inside, I'd pop out the valet key and take it along as a quicker solution than the pin code.

I'd also put the fob to sleep before leaving it inside, the Accent will be happier and you can use the outside touch pad to lock the doors.
 

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Not sure if this is an issue, or problem, or even unique to me but I did find it interesting. I just did a short video to confirm the same sequence of events produces the same results, but the video is washed out because it's nearly 9pm. You can follow these steps to replicate, if you want to share your results. Is this by design?

This isn't how I discovered this, but didn't want to bore you with the details. Anyway, here is the sequence:
  1. Park the Ascent and turn off the engine.
  2. Leave the keys (the ONLY set on or near you) in the door handle "cup" area near your left elbow while seated.
  3. Get out of the car and close the door.
  4. Try to lock the car with the handle "swipe".
    1. Car will long beep
    2. Car will display a message to remove the keys from the car
    3. Car will NOT lock (Which is by design)
  5. Open MySubaru app
  6. Use the Remote Start feature on the app to start the car while outside the car
    1. Car LOCKS all of the doors (with the keys inside)
    2. Car Starts
  7. Walk up to car and attempt to OPEN the door by inserting hand into the door handle cup ....
    1. Nothing happens
    2. Car remains running and locked
    3. Keys are inside
Yes, yes, I know. I can simply go back into the MySubaru app and "Unlock Doors", which is what I did and it worked fine. But, it made me begin to wonder if that behavior is by design. I wasn't able to lock the car with the keys inside using the "handle swipe" method, but the app not only allowed me to start the car, it preceded the engine start with locking the car ... with the keys still in it!

What if I didn't have a phone on me when I went to my car? What if my phone's battery had died? What if my wife used her phone to remote start the car for me, and then left in her minivan ... and I didn't have my phone on me ... or it was in the car? Oh, the scenarios!! :)

Which reminds me that I really need to set up the PIN-entry from the tailgate button. Haven't done it yet, but need to. But, would that even work while remote start was engaged? Questions, questions!
Here is another example which scared the heck out of me. I was sitting in the Subaru parked in the garage and started playing with the Starling remote start option. Car started, and doors locked with me in the car. I am not sure if I had my FOB in my pocket also. First, I made sure the garage door was open so not to die by CO poisoning!. Second, I tried turning off the car by pushing the ignition/shut-off button in the car, but it did not stop the engine. Third, I tried to open the locked doors with me sitting inside by pushing the unlock button on the door and opening the handle, but that did not function either. As I recall, I had to go back to the app to turn off the engine and get the doors unlocked. This must be reported to Subaru and fixed, it is very dangerous, and I think it should be reported to the NHTSA.
 

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I’m not sure enough people have remote started their vehicle while staying in the garage to warrant a recall. The doors do lock when you remote start it from the app, but if you’re inside there’s nothing preventing you from egressing and leaving the garage.
I do agree with you about needing a way to turn the vehicle off if it’s remote started and you don’t have the fob. That start/stop button does nothing if the fob isn’t in the car afaik. At the very least it will turn itself off after 10 minutes...
 
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Here is another example which scared the heck out of me. I was sitting in the Subaru parked in the garage and started playing with the Starling remote start option. Car started, and doors locked with me in the car. I am not sure if I had my FOB in my pocket also. First, I made sure the garage door was open so not to die by CO poisoning!. Second, I tried turning off the car by pushing the ignition/shut-off button in the car, but it did not stop the engine. Third, I tried to open the locked doors with me sitting inside by pushing the unlock button on the door and opening the handle, but that did not function either. As I recall, I had to go back to the app to turn off the engine and get the doors unlocked. This must be reported to Subaru and fixed, it is very dangerous, and I think it should be reported to the NHTSA.
Please definitely report it to them. Opening the door should be easier.

But, two positive notes:
  1. Manual unlock and open works, regardless (depending on status, you may have to hold the unlock lever)
  2. For most of an idle cycle, the Ascent puts out very very little CO when idling. I've shoved my CO detector into the tailpipe and gotten literally a zero reading (while, in my tent, a a cold, slow burn with my Mr Heater Buddy heater, it's quickly detected both drops in oxygen and increase in CO). The Ascent DOES eat oxygen though.
After testing the car, I tested the stove, oil burner and other things - all changed the values as expected - and as I mentioned, it's always worked in my tent (both before and after my car testing).
 
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