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For the last few weeks my 2020 Ascent Touring has been hiccupping while I listen to Spotify (music & podcasts). Doesn't happen with other streaming like YouTube. Took it into the dealership and they updated the media electronics. (?) It still skips on mine but not the tech's Spotify so he suggested I update my Spotify and that would definitely fix the problem. It didn't. Any suggestions?

Thanks for any assistance.
Jewels
 

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Is there a buffering setting within the App? On my podcast/music players I can adjust the buffering tolerance from +30 seconds - +30 minutes...

Spotify may have a similar option...

Also, free account or paid?

C.
 

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I don't see any buffering option.
Paid - Premium - yes
Haven’t posted before but saw this and I am having the same issue in my 2020 Touring model with amazon music. I am a subscriber to the paid plan. Works fine cabled with apple app but skips with bluetooth.
 

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I feel like I have done this too many times, but I am going to chime in with only partially-relevant information to this original thread.

The OP stated that the issue didn't occur with the tech's phone, which means the head unit is capable of playing it correctly. This is where my experiences come into play.

I recently posted on these same forums about my irregular and problematic Android Auto experiences with my phone and my 2020 Ascent Limited. I especially opined after an update right after Christmas. Reliability was terrible and I was searching for any help. (Terrible playback from audio services, text playback was non-existent, and speech recognition was awful ... when all of these things worked fairly well previously.)

Anyway, I gave up on trying to find a solution and dealt with it. But what I failed to mention in my post was that I had a Samsung Galaxy S8+ (circa 2017) running android 9 (Pie). This is relevant because my carrier was only providing security updates for my phone, but not any Operating System updates.

Three weeks ago I upgraded to a Samsung Galaxy S21 Ultra and it's CRAZY how much better Android Auto is! I can connect my phone (same cable as before) and will be showing Waze and playing my Spotify podcast in less than 4 seconds (literally). Previously, it was an act of magic for the first connection to work! Voice commands? Flawless! I am actually stoked with it. And, no, I didn't do anything to the head unit!

The S21 is running Android 11 (which is the latest release) ... but for iPhone folks that means nothing ... but maybe not! What it really means is to make sure your device is updated as much as possible (Android / iOS) and not to expect too much from older devices. The key part here is that your phone is essentially a computer, but the systems and applications you use are layered processes on that device.

Even though your Spotify / Amazon Music / Youtube APP is up to date, that app is simply a layer of processing on your phone's operating system (Android / iOS) which is also a layer of processing on the physical resources of your phone (processor, ram, etc.).

Anyway, I had amazing results when my phone device upgraded. Night and day! If the tech didn't have any issues, maybe you could compare and contrast those details. Of course, this isn't reason enough to upgrade phones, but may help explain expectations versus reality, and if your device is a little older ... maybe that is a cause.
 

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2020 ascent touring abyss blue
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For the last few weeks my 2020 Ascent Touring has been hiccupping while I listen to Spotify (music & podcasts). Doesn't happen with other streaming like YouTube. Took it into the dealership and they updated the media electronics. (?) It still skips on mine but not the tech's Spotify so he suggested I update my Spotify and that would definitely fix the problem. It didn't. Any suggestions?

Thanks for any assistance.
Jewels
i have the exact same issue! i got sick of it so i just plug it in! please let me know if you find any solutions.
thanks!
 

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You might find some usefull information here. Sometimes updating your OS might help, if you have an apple product. Also, it sounds like if you have an Apple Watch it might interfere with the bluetooth connection, assuming you're using bluetooth and not Apple CarPlay.
 

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2020 ascent touring abyss blue
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i agree with mfrk! the apple watch bluetooth is interfering with the connection of the iphones bluetooth connection with the ascent. because when i turned off the bluetooth on my watch the music stopped skipping and when i turned it back on the skipping started again.
 
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