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Safelite Glass

2517 Views 96 Replies 19 Participants Last post by  LBAswli
I've read through a bunch of posts regarding windshield replacement, though most centered around Subaru's defect/warranty extension etc. Since Safelite appears to control who makes the glass they use more secretly than the original formula for Pepsi :) I can't seem to get enough info to help me decide if OEM is worth $210 out of pocket vs. the OEE glass.

I have a '21 Touring, and normally I'd say OEM all the time, but since Safelite says they do a dual-calibration on Eyesight, is there real value in having the word Subaru on the windshield? I read something that suggested OEE cannot make the exact same glass due to licensing agreements/copyright (more than just stamping Subaru on the glass), but even that was (pun intended) unclear.

I did call my local (and trusted) retailer - they outsource the work, so not much value in using them in this case as their warranty is only 12 months and would actually cost me closer to $300 out-of-pocket.

In summary, I can pay $0 to get the OEE glass or $210 to get the OEM glass, both with lifetime warranties against defects/install issues and that's what I am trying to decide.
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State Farm
Thanks. After 20 years as a customer, I had to dump State Farm when it took 6 months and a complaint to the State Insurance Commissioner to get paid for a boat theft (I had been paying on the boat policy for over 5 years prior to the theft). You never know how good (or not) your insurance company is until you make a claim. I'm glad yours was settled satisfactorily.
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You never know how good (or not) your insurance company is until you make a claim.
Precisely.

And the corollary is that insurance companies have no loyalty to repeat customers. I have had Safeco (Liberty Mutual for over 7 years). They're covered my cars, boat and umbrella. Never a claim filed on any of the policies. This year they decided to raise my rates 100% on the car and the umbrella. That was over a $3000 a increase for the year. I guess they figured a 7 year customer wouldn't shop for new insurance and leave. They were wrong.

BTW, I'm leaving the boat insurance there because they didn't increase that. Maybe their algorithms will figure this out. Their agent hasn't. They're mad at me because I'm also changing agents.
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Precisely.

And the corollary is that insurance companies have no loyalty to repeat customers. I have had Safeco (Liberty Mutual for over 7 years). They're covered my cars, boat and umbrella. Never a claim filed on any of the policies. This year they decided to raise my rates 100% on the car and the umbrella. That was over a $3000 a increase for the year. I guess they figured a 7 year customer wouldn't shop for new insurance and leave. They were wrong.

BTW, I'm leaving the boat insurance there because they didn't increase that. Maybe their algorithms will figure this out. Their agent hasn't. They're mad at me because I'm also changing agents.
My experience is that the local agent and the claims agent live in two different worlds. I had been a State Farm client for 20+ years, and if they hadn't screwed with me on the one and only claim during that time, I would have been their client for another 20 years, paying over $100K in premiums on multiple properties, cars, trucks, boats, umbrellas, etc during my time there. They ended up paying the claim anyway after the State Investigator got involved, and lost a customer. I suspect that the claims agents receive a bonus, or at least "Brownie Points" for every claim they successfully deny.

"Penny wise and pound foolish" comes to mind.
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I had a 2015 & 2019 Outback whose factory windshields spontaneously cracked and were serviced by Safelite through my Allstate Plan. The 2019 was equipped with Eyesight and they were able to handle the windshield install and eyesight tweeking. I had no problems with eyesight after the install. I would recommend Safelite and will use them again if necessary.
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Insurance isn't forcing owner to use non oem. They are stating they will not pay the additional cost for oem. Owner is free to have oem if owner pays difference.
if you insurance is not going to replace what you lost ... it's not point of having "XVZ" insurance
it like you Acsent is total and the give you "geo metro" in return and "will not pay the additional cost for Ascent "

IF it says deductible of $500 it should be $500 and not something for 1/2 price and $500 on top of it
if you insurance is not going to replace what you lost ... it's not point of having "XVZ" insurance
it like you Acsent is total and the give you "geo metro" in return and "will not pay the additional cost for Ascent "

IF it says deductible of $500 it should be $500 and not something for 1/2 price and $500 on top of it
it is a matter of contract law. The contract will stipulate to equivelant. If the insurance company can prove that the lower cost non OEM is equivelant in relevant ways then they would have met their contract burden. I hang my hat on Subaru's statement.
it is a matter of contract law. The contract will stipulate to equivelant. If the insurance company can prove that the lower cost non OEM is equivelant in relevant ways then they would have met their contract burden. I hang my hat on Subaru's statement.
it's not really equivelant if its diminishes value of your car ,and voids your warranty in process

you may be all fine right after replacement , but 3-6 month letter your camera goes out, and subaru doesn't have to work on it if you don't have OEM glass
it's not really equivelant if its diminishes value of your car ,and voids your warranty in process

you may be all fine right after replacement , but 3-6 month letter your camera goes out, and subaru doesn't have to work on it if you don't have OEM glass
I agree, i do not think it equals all the oem specs. Owners must be assertive on this. It would not void subaru warranty since it would not be subaru glass. Eyesight would not be defective under warranty. It may not work as intended due to non oem glass. That is not a warranty issue.
I agree, i do not think it equals all the oem specs. Owners must be assertive on this. It would not void subaru warranty since it would not be subaru glass. Eyesight would not be defective under warranty. It may not work as intended due to non oem glass. That is not a warranty issue.
void subaru warranty is very incorect(broad) statement ... its not going to "void" you engine warranty sure ...
But eyesight camera can go out because non oem glass is used, have different reflection, different UV ratings etc...

The moment you put aftermarket parts , any problem you have in association to the part you are on your own...
void subaru warranty is very incorect(broad) statement ... its not going to "void" you engine warranty sure ...
But eyesight camera can go out because non oem glass is used, have different reflection, different UV ratings etc...

The moment you put aftermarket parts , any problem you have in association to the part you are on your own...
The camera equipment would remain in spec so no voiding. Its effectiveness would be compromised, but that is not a liability for subaru.
The camera equipment would remain in spec so no voiding. Its effectiveness would be compromised, but that is not a liability for subaru.
lools like i not able to explain it to you .. it simply not how it works ..
you have something in front of your camera(not OEM glass) , they don't have to spend unpaid time trying to verify what is wrong with it..
lools like i not able to explain it to you .. it simply not how it works ..
you have something in front of your camera(not OEM glass) , they don't have to spend unpaid time trying to verify what is wrong with it..
Subaru warranty only covers oem glass and eyesight sensors and software. If something else creates a suboptimal status causing less than optimal funtionality, it is not a warranty issue. Why the latter situation might exist is for the techies and lawyers to figure out.
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If something else creates a suboptimal status causing less than optimal funtionality, it is not a warranty issue.
That's exactly what Denissh is saying... ;) If the non-OEM glass affects the function of Eyesight, Subaru isn't going to be willing to be responsible for correcting that functionality issue under warranty or under their extended service contract.

So if my insurance carrier was balking at paying for OEM glass on a Subaru with Eyesight, I'd be asking them real hard if they are willing to take the legal risk for making the safety systems non-functional and therefore, putting them at greater risk during a claim. It's pure underwriting at that point.
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That's exactly what Denissh is saying... ;) If the non-OEM glass affects the function of Eyesight, Subaru isn't going to be willing to be responsible for correcting that functionality issue under warranty or under their extended service contract.

So if my insurance carrier was balking at paying for OEM glass on a Subaru with Eyesight, I'd be asking them real hard if they are willing to take the legal risk for making the safety systems non-functional and therefore, putting them at greater risk during a claim. It's pure underwriting at that point.
Underwriting risk and the insurance contract. In colorado I would bad faith with the secretary of states office. At a minimum. We have treble damages for that violation.
I had to replace my windshield on my 2019 Ascent Turing, My insurance somewhat pushed me to Safelite. They broke my rain sensor and broke the bracket for it. They end up replacing the windshield twice with their glass. The job still did not work and they replaced for third time with with OEM. The glass when they returned the car stuck up at the top by at least 3/8 of an inch over the roof. They took 4 to 6 hours each time. I when to the dealer and confirmed that the job was wrong. I found out who does their work and after complaining to Safelite and my insurance, Safelite had to pay the a third party about 1200.00. The three time Safelite did the work I had to drop the car there. The third party came to my home and completed the job in 1 1/2 hours. And everything works. Part of the problem I think was that the only Subaru with a rain sensor is the Ascent.
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I had to replace my windshield on my 2019 Ascent Turing, My insurance somewhat pushed me to Safelite. They broke my rain sensor and broke the bracket for it. They end up replacing the windshield twice with their glass. The job still did not work and they replaced for third time with with OEM. The glass when they returned the car stuck up at the top by at least 3/8 of an inch over the roof. They took 4 to 6 hours each time. I when to the dealer and confirmed that the job was wrong. I found out who does their work and after complaining to Safelite and my insurance, Safelite had to pay the a third party about 1200.00. The three time Safelite did the work I had to drop the car there. The third party came to my home and completed the job in 1 1/2 hours. And everything works. Part of the problem I think was that the only Subaru with a rain sensor is the Ascent.
the 2023 Ascent windshield has the eyesight bracket built into the windshield. At this point in time, I doubt there is any aftermarket for it. The bracket can not be transfered over to a replacement windshield.
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the 2023 Ascent windshield has the eyesight bracket built into the windshield. At this point in time, I doubt there is any aftermarket for it. The bracket can not be transfered over to a replacement windshield.
I can see it now... diamond blade angle cutter to remove the bracket from the old windshield...
I can see it now... diamond blade angle cutter to remove the bracket from the old windshield...
my guy I have used at Novus glass stated the Earth would have to stop turning before he would transfer the bracket to some aftermarket glass of a prior year.
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I've read through a bunch of posts regarding windshield replacement, though most centered around Subaru's defect/warranty extension etc. Since Safelite appears to control who makes the glass they use more secretly than the original formula for Pepsi :) I can't seem to get enough info to help me decide if OEM is worth $210 out of pocket vs. the OEE glass.

I have a '21 Touring, and normally I'd say OEM all the time, but since Safelite says they do a dual-calibration on Eyesight, is there real value in having the word Subaru on the windshield? I read something that suggested OEE cannot make the exact same glass due to licensing agreements/copyright (more than just stamping Subaru on the glass), but even that was (pun intended) unclear.

I did call my local (and trusted) retailer - they outsource the work, so not much value in using them in this case as their warranty is only 12 months and would actually cost me closer to $300 out-of-pocket.

In summary, I can pay $0 to get the OEE glass or $210 to get the OEM glass, both with lifetime warranties against defects/install issues and that's what I am trying to decide.
I have a 2023, the glass cracked. I have State Farm, I got original Subaru glass for zero cost. Get State Farm
I have a 2023, the glass cracked. I have State Farm, I got original Subaru glass for zero cost. Get State Farm
i like State Farm but price is too high in my zip , i will need to have "free" windshield every 6-9 months to justify price difference
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