I wouldn't purchase a Coachmen after viewing this video. Nor would I purchase from Haylett. I've just permanently crossed off both from my list of manufacturers and dealers.
I know that many travel trailers have quality issues, but there are just too many significant problems here for a brand new trailer. All the rust, multiple windows not fitting properly into the frame, peeling decals, panels improperly secured into soft wood, missing critical parts, uncaulked roof fixture and shower pan, leaks, improper faucets, improperly mounted and binding door, poor steps, awning issues, Chinese tires, improper bolts, horribly squeaking windows, loose bolts, poor component access, poorly operating stabilizer jacks, etc. Obviously, Coachmen's building practices and quality control are lacking.
Ken's response: That was absolutely not the intent of the video. I had expected problems 100%. As I stated in the video, I really don't think that Coachmen is any worse than many others and I know it is a lot better than the some of the travel trailer's that we scratched off our list that had even more apparent problems. It is an industry wide problem for sure.
And where was Haylett, with all of their online bragging about being the best and looking out for their customers? They should have found and repaired many of these issues before delivery. With all of these many issues, as well as all of their experience, it appears that they perform no quality control for their customers.
Ken's response: I think Josh is representing his business the best that he can. I feel that some of the folks at Haylett are not performing as well as Josh represents them to be, or wishes that they should. I was a bit disappointed in their PDI as well, but it is what it is.
Ken, I think you're being way too forgiving about all of this with both Coachmen and Haylett. You purchased a brand new travel trailer and yet you were handed all of these problems by both the manufacturer and the dealer. You have the patience of a saint. I would be furious.
I've read about and observed such issues with other manufacturers as well, but that's just no excuse for any of them for such poor building practices and lack of quality control, and to pass these issues onto the buyer. When/if I decide to buy, I'm now going to do extensive research on the quality of the brand I select, and then perform an intensive inspection before I accept delivery and insist that all problems are fixed or I walk, even if this means I don't purchase any travel trailer.
Ken's response: I really don't regret purchasing the trailer from Haylett at all, as other places, like my local dealer, General RV, are much, much worse to deal with.
Ken's response: I thought that I'd prepared myself with all of the info I had gathered. I didn't hurry through the delivery at all, yet I still missed a lot, like the window frames that don't fit into the window openings in the sides of the trailer. I never would have thought to actually go under a brand-new trailer to look for rust on the frame. Only much later did I see the placard on the fame that noted that it was built in 2018, so it must have been sitting around awhile.