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Discussion Starter · #1 ·
It’s not centered and I thought I could adjust it with the inner rubber knobs like the front hood, but I can’t. Anyone else have this issue? It’s not leaking as I used pressure washer on it, but it bugs me. Of course I keep looking at it and perhaps being retired I have too much time on hand. Lol
 

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Take it in to be adjusted.
 

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Discussion Starter · #5 ·
Make sure they send your car to the appropriate personnel, a bodyman, not a mechanic.
They do have a very reliable body shop (independently owned) and I will ask about this.

Thank you for your input, very much appreciated.

This is such a wonderful and helpful site. I have been lurking for sometimes before joining in, as I know nothing about cars. This is my third Subaru ( Outback 2013 and 2015 for the upgraded rear lift gate ) and I really like the brand. I have never bought cars twice in a row from the same manufacturer before, and I do trade my cars every 3 to 4 years.

I guess what I mean to say, is that, I have never been in a situation where my car needed fixing. I have been fortunate this way. Being retired and outdoorsy, the Subies are great for my lifestyle.

I try not to be picky, but I was a bit surprised that they did not see this. My dealer is great to deal with, which is a big plus.

Thanks again and happy driving!
 

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I just want to touch upon one thing that's specific to the Ascents... you may find they do not send it to the body shop, because the adjustment MAY need to be made to the linear actuators, and not the mechanical parts of the liftgate (eg: hinges or latch). The linear actuators will torque the door out of adjustment when closing if one is closing slightly faster or slightly more than the other, and then it gets latched into that position.

So, don't be surprised if either occurs, and of course, feel free to ask what the problem was so you feel comfortable with the work.

Please keep us posted.
 

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Discussion Starter · #7 ·
I just want to touch upon one thing that's specific to the Ascents... you may find they do not send it to the body shop, because the adjustment MAY need to be made to the linear actuators, and not the mechanical parts of the liftgate (eg: hinges or latch). The linear actuators will torque the door out of adjustment when closing if one is closing slightly faster or slightly more than the other, and then it gets latched into that position.

So, don't be surprised if either occurs, and of course, feel free to ask what the problem was so you feel comfortable with the work.

Please keep us posted.
I am going first thing Wednesday morning and I will update afterwards.

Thank you Robert for your help and knowledge. Much appreciated and now, I can pretend to know what I am talking about! LOL
 

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What was the outcome here? Was this successfully adjusted and what steps were taken?

I have the same issue on a 9/18 build date. White, 7 passenger premium. I am scheduled to take it in on 3/18 for 1st oil change and they are to look at this.

I am admittedly nervous, I don't want this to come back worse, this is our only vehicle cannot leave overnight. Looking for thoughts/insights.

Thanks
 

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Discussion Starter · #9 ·
What was the outcome here? Was this successfully adjusted and what steps were taken?

I have the same issue on a 9/18 build date. White, 7 passenger premium. I am scheduled to take it in on 3/18 for 1st oil change and they are to look at this.

I am admittedly nervous, I don't want this to come back worse, this is our only vehicle cannot leave overnight. Looking for thoughts/insights.

Thanks

Hello,

It was fixed and working properly.

I first went to my dealership to make sure the actuators were working fine and checking everything else.

They sent me to their affiliated body shop for an inspection and costs estimate that needed to be accepted by Subaru Canada.
They lifted the gate and realigned it and it took about 4 hours. Paint retouch was minimal.

Regards and happy driving!

Alain
 

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Discussion Starter · #12 ·
Speaking of rear lift gates, is it true that you can push down on it a bit when it’s open and it will close on its own. Or do you have tp push the button?
I’m glad you were able to get yours properly fixed.
Opening the gate using the fob key......

When completely opened, if you pull it down a bit it will close on its own.

Also, while it’s opening but less than halfway, you can hold it a bit with minimal force and it will close on its own immediately.

However, if it’s more than halfway, holding it won’t stop it from opening completely.
 

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Thanks for the follow up. I'll be taking mine in on Monday March 18 for 1st oil change and to address the lift gate mis-alignment. Called service adviser today, asked if we farm this out to their body shop if I would be provided a loaner. He told me yes and disclosed who their body shop is that they use.

I really hope they can adjust this in house and avoid the body shop ordeal. Dealership is about 40 minutes away, this is our only vehicle, and I'll have the 8 month old with me. I'll follow with my experience and before/after photos. Always appreciate the knowledge and willingness to share with the community. Thanks all.
 

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Discussion Starter · #14 ·
Thanks for the follow up. I'll be taking mine in on Monday March 18 for 1st oil change and to address the lift gate mis-alignment. Called service adviser today, asked if we farm this out to their body shop if I would be provided a loaner. He told me yes and disclosed who their body shop is that they use.

I really hope they can adjust this in house and avoid the body shop ordeal. Dealership is about 40 minutes away, this is our only vehicle, and I'll have the 8 month old with me. I'll follow with my experience and before/after photos. Always appreciate the knowledge and willingness to share with the community. Thanks all.
I understand how you feel, however, my service department rep as well as the lead mechanic wouldn’t do it. They told me that a Body Shop specialist is the best way to go.

Best of luck!
 

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Visited dealer today. We looked at the tailgate with a tech who basically said they are all off a bit to allow for tolerance of the power gate when it latches. The motor shifts the gate a little as it latches and this tolerance is there so it doesn’t hit the fender (this is what I was told). They made no genuine effort to see that it was corrected and seemed reluctant to send to body shop. They even ‘jostled’ it a bit when it was open to persuade it back to the other side. This was a shitty attempt IMO. No changes were accomplished to remedy this.

I closely looked at every Ascent in the lot both for sale and service customers, most showed a wider gap on driver side similar to mine. I consider this just a build tolerance and left it at that. With the little one in tow I don’t have the time or effort to argue with service managers and get a loaner only to return back to pick up vehicle with unknown outcomes to my request.

Vehicle drives awesome, smooth and solid. Brakes show very light squeal on occasion, I don’t care about that. They stop perfect. 2k miles.

Nice guys, changed the oil, correct level, new filter, all clean up top and below but they genuinely didn’t think the hatch alignment was worth any effort or resolution.

They washed the Ascent for me and have ‘hatch adjust’ on my service ticket so at least there is a paper record of the noted misalignment.
 

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Discussion Starter · #16 ·
Visited dealer today. We looked at the tailgate with a tech who basically said they are all off a bit to allow for tolerance of the power gate when it latches. The motor shifts the gate a little as it latches and this tolerance is there so it doesn’t hit the fender (this is what I was told). They made no genuine effort to see that it was corrected and seemed reluctant to send to body shop. They even ‘jostled’ it a bit when it was open to persuade it back to the other side. This was a shitty attempt IMO. No changes were accomplished to remedy this.

I closely looked at every Ascent in the lot both for sale and service customers, most showed a wider gap on driver side similar to mine. I consider this just a build tolerance and left it at that. With the little one in tow I don’t have the time or effort to argue with service managers and get a loaner only to return back to pick up vehicle with unknown outcomes to my request.

Vehicle drives awesome, smooth and solid. Brakes show very light squeal on occasion, I don’t care about that. They stop perfect. 2k miles.

Nice guys, changed the oil, correct level, new filter, all clean up top and below but they genuinely didn’t think the hatch alignment was worth any effort or resolution.

They washed the Ascent for me and have ‘hatch adjust’ on my service ticket so at least there is a paper record of the noted misalignment.
With older cars things might be shifting a bit over time, we understand that. But this is a brand new car and and it's simply an assembly adjustment and a lack on quality control.

At the end of the day, its just a car, and if you can live with it, so be it! But my dealership wouldn't let me drive this car in that state, period. It took Subaru Canada 24 hours to okay the repair through their body shop.

Your dealership respond is poor in my view, but this is just me.

Alain
 
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