Make sure they send your car to the appropriate personnel, a bodyman, not a mechanic.
They do have a very reliable body shop (independently owned) and I will ask about this.
Thank you for your input, very much appreciated.
This is such a wonderful and helpful site. I have been lurking for sometimes before joining in, as I know nothing about cars. This is my third Subaru ( Outback 2013 and 2015 for the upgraded rear lift gate ) and I really like the brand. I have never bought cars twice in a row from the same manufacturer before, and I do trade my cars every 3 to 4 years.
I guess what I mean to say, is that, I have never been in a situation where my car needed fixing. I have been fortunate this way. Being retired and outdoorsy, the Subies are great for my lifestyle.
I try not to be picky, but I was a bit surprised that they did not see this. My dealer is great to deal with, which is a big plus.
Thanks again and happy driving!