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My audio mutes at random times. No sound. The radio display shows the station and song title. Phone calls register. But no sound. The only fix that works is shutting off my car for at least a minute. Has anyone else experienced this.
 

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Not sure if this is your situation but...
With an iphone plugged into the USB ports and the radio on, the radio will mute to allow whatever is on the phone to play without changing the screen. So if someone in passenger seat (or the driver's seat) scrolls through twitter or something else on the phone it will interrupt the radio. I have just about everything on my phone muted so while twitter does not make noise, it still mutes the radio.

You may want track what is happening on the phone(s) when this happens. I also did not realize until recently that both USB ports in the front can be used for apple carplay.
 

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Thanks Matt, that isn't the case for me. My phone isn't plugged in. It is hooked up via bluetooth. When it mutes I have no sound from anything. If I get a text and press the read button I hear nothing. The radio has no sound but the screen shows what song is playing. I don't hear directions or any other activity through the radio speakers. It reminds me of when my kids were young and I would shut off the radio. So quiet I can hear myself think.
 

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You're lucky, I can't get my radio to shut up. Every time I mute it or any of the other audio sources, turning on/off the car or putting it into reverse turns the audio back on again. Or if I mute the radio, it then sometimes switches to another media choice automatically. It just won't stay quiet. If I ever do want to listen to the radio, it often switches to another media selection by itself. Worst design I've seen. I'm tempted to rip the audio system out, but that's not even possible.
 

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Just drove my new Ascent home today and my radio muted twice on me. Seemed to be associated to my Android phone connected via the USB cable and when I made a call from the steering wheel controls. Had to stop and turn everything off for at least 30 seconds. A quicker off/on didn't do it. The dash had to go through it's start up light show, then the radio would have audio. I'll play with it in the driveway to see if I can replicate the problem reliably before going to the dealer.
 

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My audio mutes at random times. No sound. The radio display shows the station and song title. Phone calls register. But no sound. The only fix that works is shutting off my car for at least a minute. Has anyone else experienced this.
I've had my Ascent for a month, this morning my radio wold not put out any sound but would show song title etc. like yours. I've stopped it, reset the radio by holding the volume button down--still nothing. Any suggestions? Thanks
 

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I've had my Ascent for a month, this morning my radio wold not put out any sound but would show song title etc. like yours. I've stopped it, reset the radio by holding the volume button down--still nothing. Any suggestions? Thanks
Demonstrate that to your dealer, instead of trying to fix it. There's a TSB related to such, but, they can't help you if they can't recreate the issue.
 

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Demonstrate that to your dealer, instead of trying to fix it. There's a TSB related to such, but, they can't help you if they can't recreate the issue.
Robert, thanks. I took my Ascent in this am to the dealer. A couple of loose connections in the amp. It's working great again...hopefully, it will last.
 

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I'
Just drove my new Ascent home today and my radio muted twice on me. Seemed to be associated to my Android phone connected via the USB cable and when I made a call from the steering wheel controls. Had to stop and turn everything off for at least 30 seconds. A quicker off/on didn't do it. The dash had to go through it's start up light show, then the radio would have audio. I'll play with it in the driveway to see if I can replicate the problem reliably before going to the dealer.
I'm having this exact same issue with Android.
 

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My audio mutes at random times. No sound. The radio display shows the station and song title. Phone calls register. But no sound. The only fix that works is shutting off my car for at least a minute. Has anyone else experienced this.
Yes, my radio mutes when it is cold outside and the car is idling. No cell service at my house, put key fob in car to warm it up. Radio works when it is first started. When I return 7-8 min later to drive, radio is muted. Have to turn the car off for a few minutes for it too reset itself. DId it last winter too. Frustrating for a $45,000 vehicle!
 

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Yes, my radio mutes when it is cold outside and the car is idling. No cell service at my house, put key fob in car to warm it up. Radio works when it is first started. When I return 7-8 min later to drive, radio is muted. Have to turn the car off for a few minutes for it too reset itself. DId it last winter too. Frustrating for a $45,000 vehicle!
That isn't normal, and there is a fix for that. You should try to record that and then bring your car into the dealership to be fixed.
 

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I'm having this same problem with my ApplePlay, when tethered via usb...What seems to have fixed it one time for me last week was shutting down all my apps on the iPhone and reconnecting...So odd and frustrating, with a new car and all. We will see if this is the solution for the problem, as this issue has only occurred 3 times since receiving my new 2020 ascent 2 weeks ago...
 

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Late to this party. I bought my Ascent at the end of May. Since then, I've had several instances of complete sound loss. (Except: lane-assist bell worked the last instance.) The sound goes off within five minutes of driving. I've also had it happen when returning home from elsewhere. I live in the mountains, 90% of my driving is highway. It always happens when I'm already on the highway. No rhyme/reason that I've figured out. Like others have noted already, a quick shut off doesn't fix the problem. It is remedied when I return to the car. I'm sick of it and will call tomorrow to make appt.
 

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Late to this party. I bought my Ascent at the end of May. Since then, I've had several instances of complete sound loss. (Except: lane-assist bell worked the last instance.) The sound goes off within five minutes of driving. I've also had it happen when returning home from elsewhere. I live in the mountains, 90% of my driving is highway. It always happens when I'm already on the highway. No rhyme/reason that I've figured out. Like others have noted already, a quick shut off doesn't fix the problem. It is remedied when I return to the car. I'm sick of it and will call tomorrow to make appt.
Have you updated the code? There was a major update not long ago available OTA via WiFI. If not, the first thing you dealer service should check is the code reve. My Ascent was delivered in May and had the issue you describe. It's been totally gone since the code update.
 

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Have you updated the code? There was a major update not long ago available OTA via WiFI. If not, the first thing you dealer service should check is the code reve. My Ascent was delivered in May and had the issue you describe. It's been totally gone since the code update.
Please see my post just before this one, would appreciate any input. Thanks!!
 

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My audio mutes at random times. No sound. The radio display shows the station and song title. Phone calls register. But no sound. The only fix that works is shutting off my car for at least a minute. Has anyone else experienced this.
Yes!!! Has happened since we bought our 2019 Ascent. They reprogrammed it - didn’t fix. They replaced stereo- didn’t fix. Still happening. Not sure what the issue is.
 

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Yes!!! Has happened since we bought our 2019 Ascent. They reprogrammed it - didn’t fix. They replaced stereo- didn’t fix. Still happening. Not sure what the issue is.
The amplifier.
 
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