[Derived42]

When all of you got your VIN, did SOA send an email? Was it your dealer? Or did you call SOA?

 

[jd33]

I contact my salesperson once every week or two. So he happened to check and the VIN came up. I know others have had to contact SOA.

 

[Derived42]

I contact my salesperson once every week or two. So he happened to check and the VIN came up. I know others have had to contact SOA.

I'm probably annoying the crap our of SoA and my dealer calling every week. I ordered May 26 and had they put me in the August allocation. I'm sure nothing is going to happen early for me since I ordered so late. But I'm tired of my 08 Accord!

 

[Gueromeister]

When all of you got your VIN, did SOA send an email? Was it your dealer? Or did you call SOA?

I had to contact SOA after emailing and texting my salesperson & getting no response....:sad::sad:
Such poor customer service.....

 

[Ctsoxceltsfan34]

I contact my salesperson once every week or two. So he happened to check and the VIN came up. I know others have had to contact SOA.

I had to contact my dealer to check on the status of the car as I did not get anything but the initial "Thanks for ordering acknowledgement" from SOA.

I am in CT so I know SNE does things a bit differantly

 

[Rgashton]

When all of you got your VIN, did SOA send an email? Was it your dealer? Or did you call SOA?

I kept actively asking our dealer and just kept getting a vague ETA and nothing else.

So, I decided to email SoA last night and asked for an official ETA, status, and if we had a VIN yet. Heard back this morning with a "Scheduled" status, an ETA of 7/20 and our VIN!

The only proactive communication we've received so far from Subaru was the thank you for ordering email. And of course the nice gesture of the surprise welcome to the family tote bag :grin:

 

[Derived42]

When all of you got your VIN, did SOA send an email? Was it your dealer? Or did you call SOA?

I kept actively asking our dealer and just kept getting a vague ETA and nothing else.

So, I decided to email SoA last night and asked for an official ETA, status, and if we had a VIN yet. Heard back this morning with a "Scheduled" status, an ETA of 7/20 and our VIN!

The only proactive communication we've received so far from Subaru was the thank you for ordering email. And of course the nice gesture of the surprise welcome to the family tote bag

Never got an email and didn't get a bag either. Last I checked (about a week ago) all my dealer had was a an August 2018 timeframe.

 

[Rgashton]

Never got an email and didn't get a bag either. Last I checked (about a week ago) all my dealer had was a an August 2018 timeframe.

We ordered back when "pre-ordering" first opened up. So I don't know if that corresponds with anything. And a lot of people didn't even get the thank you for pre-ordering email. I suspect because their emails weren't properly inputed by their dealers during the order page/process, or the dealer just used their own email.

 

[Aprilk8503]

How do I email SOA? I haven’t gotten any communication since I preordered. No email from SOA, no bag, no VIN. Nothing from the dealer but a we will call you when it comes in.

 

[lazydaze$$]

How do I email SOA? I haven’t gotten any communication since I preordered. No email from SOA, no bag, no VIN. Nothing from the dealer but a we will call you when it comes in.[/QUOTe

[email protected] And provide them with at least your dealer name and VON # VENDOR ORDER NUMBER...if you don’t have it get from your dealer...