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Discussion Starter · #1 ·
Hi All,
I am having the water issue in my Ascent as well. Purchased the car end of October 2019 and had to replace the windshield after a month due to a rock hit from a truck on a highway. Went to the dealer near my place (purchased in another dealership 50 miles away) and got the windshield replaced with car being left for 2 days in the dealership. Thought the dealer had done a good job. It rained every now and then past couple of weeks with some snow as well. Car parked at street level no slopes. Since last week started hearing water slushing near the doors/dashboard and did not pay attention really. However did notice that due to freezing weather there was very high frost/condensation on the inside on windshield, side windows as well. Had to defrost windshield for about 5-10 minutes to get it cleared. Today there was a heavy downpour and the water slushing became very loud on the way back from work in the evening. I checked the floor mats and found water soaked underneath the driver seat and spreading behind to the second row with wet floors. No water on the passenger sides both front and back. I am worried whether this was caused by faulty repair on the left side of the windshield by dealer. The rain stopped now. Will take it to the dealer first thing tomorrow morning. Not sure whether they going to accept their negligence or blame something else. Should i call my insurance and notify this before going to the dealer? Would appreciate very much for suggestions.
Very much disappointed with Subaru seeing the discussion in another forum. Got Ascent after selling a 9 year old car with no major problems but end up having this issue with a new one.
 

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Please call the dealer and Subaru of America.
 

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Hi All,
I am having the water issue in my Ascent as well. Purchased the car end of October 2019 and had to replace the windshield after a month due to a rock hit from a truck on a highway. Went to the dealer near my place (purchased in another dealership 50 miles away) and got the windshield replaced with car being left for 2 days in the dealership. Thought the dealer had done a good job. It rained every now and then past couple of weeks with some snow as well. Car parked at street level no slopes. Since last week started hearing water slushing near the doors/dashboard and did not pay attention really. However did notice that due to freezing weather there was very high frost/condensation on the inside on windshield, side windows as well. Had to defrost windshield for about 5-10 minutes to get it cleared. Today there was a heavy downpour and the water slushing became very loud on the way back from work in the evening. I checked the floor mats and found water soaked underneath the driver seat and spreading behind to the second row with wet floors. No water on the passenger sides both front and back. I am worried whether this was caused by faulty repair on the left side of the windshield by dealer. The rain stopped now. Will take it to the dealer first thing tomorrow morning. Not sure whether they going to accept their negligence or blame something else. Should i call my insurance and notify this before going to the dealer? Would appreciate very much for suggestions.
Very much disappointed with Subaru seeing the discussion in another forum. Got Ascent after selling a 9 year old car with no major problems but end up having this issue with a new one.
Do you hear water sloshing around when you make a turn? If so your AC condensate tank line might be plugged with debris . Run your AC and see if you have a drip underneath. Try sucking it out with a shop vac
 

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Discussion Starter · #5 ·
Do you hear water sloshing around when you make a turn? If so your AC condensate tank line might be plugged with debris . Run your AC and see if you have a drip underneath. Try sucking it out with a shop vac
The dealership has not been able to diagnose the problem. It's been 3 days already.
 

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U
Hi All,
I am having the water issue in my Ascent as well. Purchased the car end of October 2019 and had to replace the windshield after a month due to a rock hit from a truck on a highway. Went to the dealer near my place (purchased in another dealership 50 miles away) and got the windshield replaced with car being left for 2 days in the dealership. Thought the dealer had done a good job. It rained every now and then past couple of weeks with some snow as well. Car parked at street level no slopes. Since last week started hearing water slushing near the doors/dashboard and did not pay attention really. However did notice that due to freezing weather there was very high frost/condensation on the inside on windshield, side windows as well. Had to defrost windshield for about 5-10 minutes to get it cleared. Today there was a heavy downpour and the water slushing became very loud on the way back from work in the evening. I checked the floor mats and found water soaked underneath the driver seat and spreading behind to the second row with wet floors. No water on the passenger sides both front and back. I am worried whether this was caused by faulty repair on the left side of the windshield by dealer. The rain stopped now. Will take it to the dealer first thing tomorrow morning. Not sure whether they going to accept their negligence or blame something else. Should i call my insurance and notify this before going to the dealer? Would appreciate very much for suggestions.
Very much disappointed with Subaru seeing the discussion in another forum. Got Ascent after selling a 9 year old car with no major problems but end up having this issue with a new one.
Unl
Hi All,
I am having the water issue in my Ascent as well. Purchased the car end of October 2019 and had to replace the windshield after a month due to a rock hit from a truck on a highway. Went to the dealer near my place (purchased in another dealership 50 miles away) and got the windshield replaced with car being left for 2 days in the dealership. Thought the dealer had done a good job. It rained every now and then past couple of weeks with some snow as well. Car parked at street level no slopes. Since last week started hearing water slushing near the doors/dashboard and did not pay attention really. However did notice that due to freezing weather there was very high frost/condensation on the inside on windshield, side windows as well. Had to defrost windshield for about 5-10 minutes to get it cleared. Today there was a heavy downpour and the water slushing became very loud on the way back from work in the evening. I checked the floor mats and found water soaked underneath the driver seat and spreading behind to the second row with wet floors. No water on the passenger sides both front and back. I am worried whether this was caused by faulty repair on the left side of the windshield by dealer. The rain stopped now. Will take it to the dealer first thing tomorrow morning. Not sure whether they going to accept their negligence or blame something else. Should i call my insurance and notify this before going to the dealer? Would appreciate very much for suggestions.
Very much disappointed with Subaru seeing the discussion in another forum. Got Ascent after selling a 9 year old car with no major problems but end up having this issue with a new one.
Unless the Dealer has a certified windshield installer in staff, most dealers ours included only use certified glass companies to remove and install windshields. There is far to much risk at stake to attempt a repair without training, the glass is not an endeavor to easily attempt. As far as the leaks the easiest way to determine the cause is to pressurize the cabin, all doors and windows closed engine running with the A/C on running in recirculation. then using a 50/50 mix of baby shampoo and water spray around the entire perimeter and watch for bubbles, this is a source of air leaking thus water will enter this area. As far as being an A/C evaporator core tube that would affect the passenger side versus the drivers side. There are also specialists that deal in water leaks, and most major dealers of any make or model will know who that specialist is. This means, if you are not able to locate the leak, and the dealer fails to locate the leak, you would be advised to contact any major dealer service department and ask if they deal with a water leak specialist and seek them out for a diagnosis and repair, then submit the receipt for reimbursement from your dealership.
 

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Discussion Starter · #7 ·
U

Unl

Unless the Dealer has a certified windshield installer in staff, most dealers ours included only use certified glass companies to remove and install windshields. There is far to much risk at stake to attempt a repair without training, the glass is not an endeavor to easily attempt. As far as the leaks the easiest way to determine the cause is to pressurize the cabin, all doors and windows closed engine running with the A/C on running in recirculation. then using a 50/50 mix of baby shampoo and water spray around the entire perimeter and watch for bubbles, this is a source of air leaking thus water will enter this area. As far as being an A/C evaporator core tube that would affect the passenger side versus the drivers side. There are also specialists that deal in water leaks, and most major dealers of any make or model will know who that specialist is. This means, if you are not able to locate the leak, and the dealer fails to locate the leak, you would be advised to contact any major dealer service department and ask if they deal with a water leak specialist and seek them out for a diagnosis and repair, then submit the receipt for reimbursement from your dealership.
The dealer will have a proper diagnosis in a couple of days. I have escalated the issue with SOA. Will have to be patient until then.
 

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We were hit with the storm (IDA) in NJ on Wednesday and the next morning, as I was getting in the car, I noticed the floor was wet on the passenger side, and in the middle. No windows were open, sunroof was intact, so we weren't sure how the water had gotten in. We called and took the car to the dealership and they simply told us "we don't know what the problem is" and told us to contact the insurance. I am leasing the car with this dealership and I did not like the way they handled this. They kept saying "call the insurance - we don't have a diagnosis for you". Today is the second day after the storm and I have no idea what to do. I have kids under 10 and I am concerned about mold and rust developing in the car - not to mention other potential problems. Any suggestions?
 

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We were hit with the storm (IDA) in NJ on Wednesday and the next morning, as I was getting in the car, I noticed the floor was wet on the passenger side, and in the middle. No windows were open, sunroof was intact, so we weren't sure how the water had gotten in. We called and took the car to the dealership and they simply told us "we don't know what the problem is" and told us to contact the insurance. I am leasing the car with this dealership and I did not like the way they handled this. They kept saying "call the insurance - we don't have a diagnosis for you". Today is the second day after the storm and I have no idea what to do. I have kids under 10 and I am concerned about mold and rust developing in the car - not to mention other potential problems. Any suggestions?
I'd suggest checking the body grommets on the floor. One may be missing or damaged.
 

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Most of them are covered by the underside cladding on the outside and carpet on the inside. Make sure you checked them all.
 

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Most of them are covered by the underside cladding on the outside and carpet on the inside. Make sure you checked them all.
Will do, thanks.
I was advised by the dealer to contact insurance since dealer didn't know the exact issue. Does this seem accurate?
 

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Will do, thanks.
I was advised by the dealer to contact insurance since dealer didn't know the exact issue. Does this seem accurate?
I'd make sure it's not a missing grommet first.

If it is, contact Subaru of America HQ and the dealership.

If it's NOT, then contact your insurance.
 

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We were hit with the storm (IDA) in NJ on Wednesday and the next morning, as I was getting in the car, I noticed the floor was wet on the passenger side, and in the middle. No windows were open, sunroof was intact, so we weren't sure how the water had gotten in. We called and took the car to the dealership and they simply told us "we don't know what the problem is" and told us to contact the insurance. I am leasing the car with this dealership and I did not like the way they handled this. They kept saying "call the insurance - we don't have a diagnosis for you". Today is the second day after the storm and I have no idea what to do. I have kids under 10 and I am concerned about mold and rust developing in the car - not to mention other potential problems. Any suggestions?
The first step in diagnosing is did the water inside come from falling rain or rising water. Was the car parked the entire time that it was raining or flooding? Was the car driven thru puddles or sitting stationary in deep water?

You say the carpet is wet but you need to determine if there is any wet areas higher up ie around the ac/ heater box.
 

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Hey, the car was parked the entire time. It was sitting stationary in water deep enough to cover half the tire (rising water). All seats are dry and the third-row floor is also dry. Most water is by the passenger side and in the middle row.
 

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In addition to the grommets that have been mentioned, it could have been the seals at the bottom of the door as the water rose to the level you indicate. They are not always 100% water tight, despite being intended to be that way. Being "under water" is a lot different than splashing through puddles. See if there's any evidence on the bottom of the door...sometimes dirty water will leave clues.
 
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In addition to the grommets that have been mentioned, it could have been the seals at the bottom of the door as the water rose to the level you indicate. They are not always 100% water tight, despite being intended to be that way. Being "under water" is a lot different than splashing through puddles. See if there's any evidence on the bottom of the door...sometimes dirty water will leave clues.
thank you, I'll check it out
 
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