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2022 Ascent Onyx, Ice Silver
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Discussion Starter · #1 ·
I took the car in today (2022 Onyx) for the "free" oil change (2 yr free maintenance offer).
The "express" service took about 3 hours, and on the way home I smelled oil at a stoplight. I thought it was the car next to me, but when I got home I smelled it again.

Long story short, they left the filler cap off and it puked oil all over the engine. They are on their way now with a loaner Outback and to pick up the Ascent to clean and detail the engine bay and front suspension. They will bring it back when done.

Not a good day, and I always check the dipstick after an oil change at any shop. I did that today but who would have thought to confirm that the grease monkey replaced the filler cap? I will from now on. It could have been really bad if I had immediately hoped on the turnpike to begin a 800 mile drive, I'm sure it would have puked out all the oil and toasted the engine.

Rant over, just be sure to check both the dipstick and the filler cap. I usually do my own oil service, but since it is "free" I took it to the dealer.
Hood Automotive tire Motor vehicle Vehicle Car
 

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I am sorry to see this, but I am glad that you had enough sense to check under the hood. You would think that a tech whose only job is oil changes would have this down pat. I guess everyone makes mistakes.

The one and only time I went to a very well known lube shop for an oil change, the tech didn't remove the old gasket off filter mount on the engine. The old, double gasket trick. It was the shop manager no less!
 

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Sounds like you got lucky that nothing was damaged.

The 1 and only time I've taken my WRX to the dealership for service was for an oil change. I drove it home and parked in the garage only to find a nice oil puddle under my car. They didn't properly tighten the oil drain bolt. :( That was the only time in the entire life of the car that it's ever leaked a drop of oil. Luckily it wasn't enough to damage the engine, but I don't ever plan on using the dealerships for service. I've always been a fan of independent subaru service shops or doing it myself.
 

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Discussion Starter · #4 ·
Sounds like you got lucky that nothing was damaged.

The 1 and only time I've taken my WRX to the dealership for service was for an oil change. I drove it home and parked in the garage only to find a nice oil puddle under my car. They didn't properly tighten the oil drain bolt. :( That was the only time in the entire life of the car that it's ever leaked a drop of oil. Luckily it wasn't enough to damage the engine, but I don't ever plan on using the dealerships for service. I've always been a fan of independent subaru service shops or doing it myself.
I did the first change @2700 miles and installed a Fumoto valve. When I bought the car, it came with the SoA 2yr/24K "Free Maintenence" offer, so I plan on DIY every 3K miles, and let the dealer do it at the next 3K miles. As mentioned, I always check the dipstick before leaving the parking lot, now I'll add the filler cap to the checklist.
 

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I did the first change @2700 miles and installed a Fumoto valve. When I bought the car, it came with the SoA 2yr/24K "Free Maintenence" offer, so I plan on DIY every 3K miles, and let the dealer do it at the next 3K miles. As mentioned, I always check the dipstick before leaving the parking lot, now I'll add the filler cap to the checklist.
I just got my fumoto valve for my WRX. Haven't done an oil change yet to install it though. I plan on getting one for the Ascent for the first oil change as well.

I check my oil at ever gas fill up, but I need to be more diligent on checking after getting it back from service as well.
 

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Discussion Starter · #6 ·
I just got my fumoto valve for my WRX. Haven't done an oil change yet to install it though. I plan on getting one for the Ascent for the first oil change as well.

I check my oil at ever gas fill up, but I need to be more diligent on checking after getting it back from service as well.
The Fumotos are great for DIY oil changes, but they drain much more slowly than just pulling the drain plug. My concern is that at the dealer or other shop, they will get impatient and not let it drain fully, which they seldom due without the Fumoto valve.

I put the car on ramps which tilts the sump towards the drain, open the valve and go have a coffee or a beer, your choice. I let it drain for at least 20 minutes while the oil is hot, maybe more if I have something else to do. Even then, there is still a "drip, drip" into the drain pan. In doing so, I can use the entire contents of the 5Qt jug, which brings it just a hair above the full mark on the dipstick. The empty jug is a good receptacle for the used oil next time.
 

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2020 Ascent (sold), 2011 WRX, 2009 Outback
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Sounds like you got lucky that nothing was damaged.

The 1 and only time I've taken my WRX to the dealership for service was for an oil change. I drove it home and parked in the garage only to find a nice oil puddle under my car. They didn't properly tighten the oil drain bolt. :( That was the only time in the entire life of the car that it's ever leaked a drop of oil. Luckily it wasn't enough to damage the engine, but I don't ever plan on using the dealerships for service. I've always been a fan of independent subaru service shops or doing it myself.
The dealer, and the independent shop ran by former Subaru dealer mechanics, are the ones who change my WRX oil properly.

The one time I took it to an oil change place they didn't use a crush washer.....drip-drip-drip
 

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I did the first change @2700 miles and installed a Fumoto valve. When I bought the car, it came with the SoA 2yr/24K "Free Maintenence" offer, so I plan on DIY every 3K miles, and let the dealer do it at the next 3K miles. As mentioned, I always check the dipstick before leaving the parking lot, now I'll add the filler cap to the checklist.
Did you go to my favorite dealer in Denver? :unsure: Sorry to hear that happened to your new Ascent. Glad the filler cap was still in the engine bay.
 

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Discussion Starter · #9 ·
Did you go to my favorite dealer in Denver? :unsure: Sorry to hear that happened to your new Ascent. Glad the filler cap was still in the engine bay.
I'm far from Denver, and I'm not naming the dealer until I see how the situation is handled. Yep, luckily the oil cap didn't fall out on the 10 mile trip home from the dealer....it was right where the tech left it...lol. My main concern is that the underhood insulation is soaked with oil. If it can't be completely cleaned, the oil smell will linger.
 

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Discussion Starter · #11 ·
Just a thought you may want to have the oil changed again if there was a chance for much dirt and dust to get in the open hole
Thanks, good point. They will do a fresh oil change, I didn't ask about the filter, but with only about 10 miles on it, I think it will be OK. At the least, this may be a good "teachable moment" for the techs. When in the Army, we had a two-person "buddy system" for any mildly critical tasks. The person performing the duty signed off a checklist, and a supervisor or another soldier double-checked the work and also had to sign off. Four eyes are better than two.
 

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I'm far from Denver, and I'm not naming the dealer until I see how the situation is handled. Yep, luckily the oil cap didn't fall out on the 10 mile trip home from the dealer....it was right where the tech left it...lol. My main concern is that the underhood insulation is soaked with oil. If it can't be completely cleaned, the oil smell will linger.
if the smell remains, they can replace that insulation.
 

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Discussion Starter · #13 ·
if the smell remains, they can replace that insulation.
Thanks, I've texted that concern to the service advisor. We'll see how the issue is handled, so far they have been responsive and helpful.
 

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Discussion Starter · #14 ·
Update: The shop sent out a tech with an Outback loaner and a gallon of brake cleaner to clean the oil off my driveway. He did as best he could and the result is acceptable. He took my car back to the shop and their detail guy cleaned the engine bay. He overlooked the underhood insulation, so I got out some rags and spray cleaner and finished the job. Not worth another trip to the dealer when I could do it in five minutes.

An unfortunate incident, but they did a fair job of correcting it.
 

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I took my 2019 Ascent for a regularly scheduled oil change at a local dealer in FL although I bought it in PA and usually service there but the miles were up for the next oil change. I waited 2 1/2 hours and finally found the service writer to ask "what the hell is happening"? I was told that the blue (supposedly Fram) oil filter had failed, was defective and sprayed oil all over the engine compartment. They had been cleaning underhood and repeat flushing to get rid of the oil everywhere but no charge for the service.

An interesting perspective is that due to a disability, my Ascent is operated with permanently hand controls so a loaner is worthless ( and this dealer had sold virtually all loaners).

I successfully drove home with no issues but the next day, after a dinner out, the dashboard lit up like a Christmas tree, Eyesite disabled and I stalled out 3 x but made it back to my home limping into the driveway. I had to pay to have it towed 20 miles back to the dealer. They discovered that one of the oxygen sensors had failed but there was a 5 day wait to get the part so we had no transportation for 5 days (luckily we are retired).
The vehicle was successfully repaired but I learned 4-5 owners had the same failed Blue Fram OEM oil filter that I had. I ordered 5 of the black Japanese OEM filters and insisted this be installed and got no opposition.

Be informed that this has happened before!
 

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Discussion Starter · #17 ·
I took my 2019 Ascent for a regularly scheduled oil change at a local dealer in FL although I bought it in PA and usually service there but the miles were up for the next oil change. I waited 2 1/2 hours and finally found the service writer to ask "what the hell is happening"? I was told that the blue (supposedly Fram) oil filter had failed, was defective and sprayed oil all over the engine compartment. They had been cleaning underhood and repeat flushing to get rid of the oil everywhere but no charge for the service.

An interesting perspective is that due to a disability, my Ascent is operated with permanently hand controls so a loaner is worthless ( and this dealer had sold virtually all loaners).

I successfully drove home with no issues but the next day, after a dinner out, the dashboard lit up like a Christmas tree, Eyesite disabled and I stalled out 3 x but made it back to my home limping into the driveway. I had to pay to have it towed 20 miles back to the dealer. They discovered that one of the oxygen sensors had failed but there was a 5 day wait to get the part so we had no transportation for 5 days (luckily we are retired).
The vehicle was successfully repaired but I learned 4-5 owners had the same failed Blue Fram OEM oil filter that I had. I ordered 5 of the black Japanese OEM filters and insisted this be installed and got no opposition.

Be informed that this has happened before!
Sorry to hear of your bad experience. In my case, the blue filter wasn't the issue, more so a rushed tech who didn't replace the filler cap after adding oil. I appreciate the labor shortage and scarcity of techs, but the dealer should not schedule more work than they can perform in a timely and competent manner. My "Express" oil service took three hours, the advisor apologized and said 4 or 5 cars came in at the same time for the same service.

I am also retired, and would have gladly waited for another day or time to avoid the lengthy delay. I did call ahead the same day and asked if this was a good time to bring the car in and was told "Yes, bring it in".
 

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Sorry to hear of your bad experience. In my case, the blue filter wasn't the issue, more so a rushed tech who didn't replace the filler cap after adding oil. I appreciate the labor shortage and scarcity of techs, but the dealer should not schedule more work than they can perform in a timely and competent manner. My "Express" oil service took three hours, the advisor apologized and said 4 or 5 cars came in at the same time for the same service.

I am also retired, and would have gladly waited for another day or time to avoid the lengthy delay. I did call ahead the same day and asked if this was a good time to bring the car in and was told "Yes, bring it in".
It's the current business model. Shift left is part of it, which is to say, shift work to lower paid tiers, often who don't have the depth that would normally be there. It's in IT and medicine and I imagine a lot of other fields. In IT they basically break problems down into a process that almost anyone can read from a screen and do. In medicine we see it with lower paid staff doing most things before a PA or NP see you for a limited amount of time. At one time, a MD or DO did it all. Now they have a plethora of examining rooms with docs hopping between them for their 5-10 each. Like IT, it's very metrics driven for profit at the expense of quality. Cui Bono? Those at the top, as usual. Another part of it is oversubscription. Again, profits vs quality. I imagine this must be standard drill in business classes and schools, but who ever came up with this needs time with the titanic. It takes a special person to delight in this and I've seen the delight first hand. There are so many negative consequences to this system.
 
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Discussion Starter · #19 ·
It's the current business model. Shift left is part of it, which is to say, shift work to lower paid tiers, often who don't have the depth that would normally be there. It's in IT and medicine and I imagine a lot of other fields. In IT they basically break problems down into a process that almost anyone can read from a screen and do. In medicine we see it with lower paid staff doing most things before a PA or NP see you for a limited amount of time. At one time, a MD or DO did it all. Now they have a plethora of examining rooms with docs hopping between them for their 5-10 each. Like IT, it's very metrics driven for profit at the expense of quality. Cui Bono? Those at the top, as usual. Another part of it is oversubscription. Again, profits vs quality. I imagine this must be standard drill in business classes and schools, but who ever came up with this needs time with the titanic. It takes a special person to delight in this and I've seen the delight first hand. There are so many negative consequences to this system.
In many cases, healthcare has become like a Henry Ford assembly line....get 'em in and get 'em out, with lower staff doing a lot of the preliminary work, the "final inspector" being an MD, DO, NP, PA, etc.

Curiously, I've found the best care at the local VA clinic. My MD there spends as much time listening as talking, and is willing to pursue additional tests and will even refer to local physicians if the VA doesn't have a specialist in house....all at no expense to the veteran.
 

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In many cases, healthcare has become like a Henry Ford assembly line....get 'em in and get 'em out, with lower staff doing a lot of the preliminary work, the "final inspector" being an MD, DO, NP, PA, etc.

Curiously, I've found the best care at the local VA clinic. My MD there spends as much time listening as talking, and is willing to pursue additional tests and will even refer to local physicians if the VA doesn't have a specialist in house....all at no expense to the veteran.
I don't qualify for the VA, most don't, so it's the new normal rigamarole for me. When I lived in NY up to 2002, I had had doctors that were old school. I moved to Iowa and the practices were bigger, but I still just dealt with one doctor for the most part. After moving to AZ, I found that the assembly line is in full bloom and the doctors here aren't as good as IA or NY. Sometimes I wonder if having a lot of retirees foments a lackadaisical attitude, which is to say, they work in god's waiting room, so what's the hurry? The doctor I had in NY went to NYU and did his residency at Bellevue, so he knew his stuff. Some of the doctors I've met here wouldn't be his nursing assistant. I could do better than some with a Merck Manual, PDR and scripts. </rant>
If you get good medicine at the VA, cool. Hopefully it stays that way.
 
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