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2 Posts
As the title says: I created an account at MySubaru.com and added my Vehicle's VIN and such, and when I log in there it shows all of my Ascent's info (except plate number, plate state and mileage).
But when I open the app on my Galaxy Note Edge (also tried my Huawei Mediapad tablet, same result) it says "Something went wrong. Please try again later." and when I dismiss that, it says "We are sorry to tell you that your account does not have a vehicle. Please go to https://www.mysubaru.com to add a vehicle."
I've tried logging out and logging back in to both the site and the app, I've activated my AT&T free trial in the car (and tried logging into the app over that connection...), I've tried opening the MySubaru app in the car, but nothing works.
I see in the app reviews that this has happened to others before.
Have any of you experienced this? Am I doing something wrong or do I just need to contact Subaru support? Perhaps I need to wait a day or something...?
I assume once I get logged into the app I can sign up for Starlink Safety & Security Plus so I can remote start.
But when I open the app on my Galaxy Note Edge (also tried my Huawei Mediapad tablet, same result) it says "Something went wrong. Please try again later." and when I dismiss that, it says "We are sorry to tell you that your account does not have a vehicle. Please go to https://www.mysubaru.com to add a vehicle."
I've tried logging out and logging back in to both the site and the app, I've activated my AT&T free trial in the car (and tried logging into the app over that connection...), I've tried opening the MySubaru app in the car, but nothing works.
I see in the app reviews that this has happened to others before.
Have any of you experienced this? Am I doing something wrong or do I just need to contact Subaru support? Perhaps I need to wait a day or something...?
I assume once I get logged into the app I can sign up for Starlink Safety & Security Plus so I can remote start.