that is good.I've recorded all of the last few days worth of calls, and let them know. I've been given the option to transport the car to any shop or adjuster of my choice (initially at my own expense, unless the value (ACV) ends up being greater). So, that option is on the table.
CCC's evaluation, dollar wise, was surprisingly spot on, for the items they listed.
At multiple points in my prior negotiations with my insurance company, let them know I was prepared to force them into a formal adjuster process whereby they hire another adjuster and I hire my own for them to get into the virtual ring and come up with a settlement. They generally hate that since it costs them more money than they plan on.
BTW - NYS is a one party consent state.