As i noted. They have only one in mind and it is not their customer. Now they can see the real cost of making you whole. This is why they try and push the claim through quickly. Trust us, easy - we will take care of all the details. Oops. you want the real value of your loss; sorry no go now.And the saga continues. They got and approved the revised estimate on August 29th. As of August 30th, at 2:47pm, a full day later, it was still approved and showing such in the claims status.
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THEN I called to discuss diminished value claims. THEN they deleted the notifications and changed the claim status to "TOTAL LOSS" and are now acting like they hadn't already approved it.
As I recall you determined the market value of your car is about $29,000 and the repair to be about $10,000. Did you get a rough estimate for diminished value? I am not sure if you have any leverage to make them repair and pay for DV. I doubt it, but I will try and find out later this week.
Now remember, if there is a total loss, they will cut you a check, but you will be on your own at that point to find the replacement or order one (as you know a 2.5 month wait), but they do not have to rent you a car until your car comes in. I suggest you do significant market research in your area to determine the value of your car, its condition etc. They will try and wear you down, they will try and convince you their low valuation is substantiated by some market research company (that does business only with insurance companies). Do you own research and document it all. When it happened to me, I was able to get thousands more to the value they offered even after they increased their offer twice.
You can ask Petty to value your car as well. Make sure the condition is clearly known to him for an accurate value.