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My two cents...

A number of people are looking for validation that Subaru sucks, or that Subaru is the greatest. That's confirmation bias. Instead, evaluate them for what they are - that does not include a singular experience, but their overall activities, attitude, and customer satisfaction. Your conclusion may be different than mine, and that's fine. But don't form a conclusion, EITHER way, and then look for proof of only that conclusion.

As a for instance, on the very tangent above regarding faux shifting that a number of people are discussing...

I too would prefer that it does not faux shift. I've publicly stated that multiple times. That's even though I understand why it does so (and, I understand better than many, from having talked to people within SoA).

Do I want the faux shifting gotten rid of? Heck yes. Or at least an option to do so. But, like everyone else, I bought the car knowing it faux shifted. It's mentioned in virtually every review, and something Subaru is quite proud of - rightfully so, in that the CVT faux shifts very very well when you push the car.

So, did I let SoA know that I want the faux shifting gone? Yes. Did they respond to me? Yes. Did they say yes to my request? No. They said they'd make sure that their design team was aware of it, and would consider it, based on everyone's feedback. I won't call that terrible customer service because they won't make a complex TCM software update just to make me and a few others happy. I wouldn't expect them to do so. This isn't a custom car, and making this thing properly act like a CVT requires a lot of programming - possibly more than making it act like an automatic (since that's pretty easy - make some fake gear ranges, and shift near redline).

So, I am THRILLED with my car - not because I want fake shifting, but, because, before I bought it, I knew it fake shifted, and I was willing to accept that for everything else I gained, like the better infotainment system than the competition, the better (usually FAR better) AWD, the better safety rating, the promise that the 3rd row safety is tops too.

I did not buy the car thinking I could force Subaru to make a change just for me.

BUT...
Here's the thing I DO know from extensively researching Subaru and not judging them by my varied (and sometimes horrid) experiences with other car manufacturers... Subaru actually DOES listen. I can name dozens of things Subaru has changed based on customer feedback. Heck, the just released radio update doesn't just fix some of the issues people have been experiencing, but also "fixes" the issue of the radio not being set up properly (even though setting it up properly would resolve that). The hitch kit was modified twice due to dealer AND customer feedback. The last of the Gen 4 Outbacks were redesigned with room behind the headlights so they were easier to replace bulbs (mine, which was a first year Gen 4, required pulling the bumper cover and removing the headlight assembly, or pulling the wheel well) - AND THEN they warrantied those car's lights for 10 years from manufacture date AND reimbursed anyone who came in with light bulb and/or labor receipts.

Just an idea of what that costs... there were over 400,000 Legacies and Outbacks they did that for. ONE bulb at a manufacturer cost of $10 (instead of end user cost of $16-50) makes that potentially FOUR MILLION DOLLARS before the labor costs, and before refunding bulb price and labor for previous bulbs. All because people complained they burned out and were a pain to replace. Who warranties light bulbs for ten years?!?!

And, in the event something can be upgraded mid year on a vehicle with software, they've been known to do that as well... INCLUDING TCM updates and throttle mapping updates and so on (so, those of you who think the gas pedal is too touchy or needs to be remapped - email them - they've done entire ECU updates in the past when people complained).

AT THE SAME TIME...
Those of you who have real transmission issues DO have a reason to be upset. You've made a big purchase of something that's supposed to work. But, be aware of the following: my thoughts are that SoA WON'T reach out to you - they don't even know that you want them to. Their assumption is quite likely that the dealer is doing what the dealer is supposed to do - fix your car.

On the other hand, if you DO want to speak to them, THEN email or call them. Heck, there's one of you in this forum who didn't, and it took one short email from me to them, and Grant over at SoA gave you a call. ANY of you can do that. Sure, I've been chatting back and forth about my thoughts on the various Subies with Grant for years, but I don't have any special place in their email queue. It's simple. Email, get a response, strike up a communication - OR call them. That's really all it takes.

Alas, as mentioned earlier, the DEALERS fix 99.9% of the cars - they are not shipped back to Indiana (or Gunma Japan for the Crosstreks and the likes). So, that's why the dealer is the first point of contact. No one at SoA sits there digging through all the dealer service logs of all 629 dealers every day. So, if you want to speak to someone at SoA regarding your problem, call them.

FINAL THOUGHTS...
Believe this, don't believe this, wait for proof. That's up to you. This is just my opinion, but it's based on talking to people on the inside, talking to more customers than the entire population of this forum, and following a multitude of forums with a quarter of a million users across them (so, we're not talking about the small sample size some of you think).

Subaru is usually proactive about any such issues. There's a tiny handful of CVT issues reported so far in all the Ascent groups, and two indirect sock puppet accounts that I won't out. IF this becomes a real issue, I'm pretty sure that Subaru will do what they usually do. ANNOUNCE IT TO THE WORLD, DO SO EARLY, DO A VOLUNTARY RECALL, STAND BEHIND THEIR PRODUCT AT ANY COST.

Seriously, think about the weld non-issue that some dealers are using as excuses for their delivery delays. Subaru immediately stopped sale on the vehicles and issued a voluntary recall, then announced they would destroy and replace the vehicles that had missing welds. 293 cars destroyed and replaced. That would have cost a pretty penny, but they promised to do so, even so early in the non-event that they didn't know if it was zero, one or all 293 cars.

In the end, all vehicles were cleared. But who the heck does that? For those wondering, the welds that were miscounted were in the B-Pillar - something NO ONE would notice without chopping the car into pieces. As a matter of fact, without a catastrophic roll-over event (which is more difficult on a Subaru than on most other cars with the same ground clearance), it wouldn't have mattered AT ALL.

But, they deemed it a safety issue, under the insanely slim possibility, that out of 40,000 cars for this year, one of those 293 would have a catastrophic roll-over event, so, they were willing to destroy ALL of them.

Who's good at statistics? Who can work out the odds of that happening?

As a matter of reference, remember the Takata airbag recall? Most of you probably don't know the lengths they're going to find EVERY affected car to fix, even though some of the costs will be theirs. Besides them using every contact method available to them, no matter where, when or from who you bought an affected Subaru, no matter whether it was original sale, or used three times removed, they are now asking for volunteers from the Subaru Ambassadors to check vehicles we see, and engage the owners, and give them the info they need so they can get their defective airbags replaced for free.

They go to extreme lengths to make customers happy and to keep them safe.

Please folks, keep us posted about how things are going, and, as I said to someone else privately, if I find out anything, I WILL post it here. But, honestly, Subaru has very usually been very up front with this stuff - you may know before me. And currently, there's no TSB, and there's no widespread complaints, and those I know who are in the know have also confirmed that to be the case.
Hi, I haven’t waded through every comment on this thread and am new to this forum. I joined after having problems recently with my new Ascent (we bought in MD in November 2018). Up until recently, I was thrilled with the car. Then it started acting up (just reached 5000 miles) while driving on the highway at about 60 mph with my two young kids in the back seat. It started with the feeling that a belt was slipping and made squeaking noises on and off for several minutes. I never lost control and no warning lights came on the dashboard. But it was very unsettling. Happened several more times the next day before I got it to the dealership. Initially, the dealer could not reproduce it and tried to have me pick up the car. When I insisted they keep driving it for another day, they eventually got it to act up and recorded it. So now, a new transmission has been ordered and we are waiting for the repair. My concern is that it is still not clear to me why the transmission failed. Has Subaru actually figured out what the issue is and made any changes to true transmission? I could I end up needing another new transmission again at 10k miles? I will say that the dealership I have been working with has been great so far. However, after paying over $40K for a car that needs a new transmission after just 5000 miles, I’m having a hard time feeling confident in the vehicle itself. Part of what drove me to buy a Subaru was it’s safety and reliability...
 

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Hi, I haven’t waded through every comment on this thread and am new to this forum. I joined after having problems recently with my new Ascent (we bought in MD in November 2018). Up until recently, I was thrilled with the car. Then it started acting up (just reached 5000 miles) while driving on the highway at about 60 mph with my two young kids in the back seat. It started with the feeling that a belt was slipping and made squeaking noises on and off for several minutes. I never lost control and no warning lights came on the dashboard. But it was very unsettling. Happened several more times the next day before I got it to the dealership. Initially, the dealer could not reproduce it and tried to have me pick up the car. When I insisted they keep driving it for another day, they eventually got it to act up and recorded it. So now, a new transmission has been ordered and we are waiting for the repair. My concern is that it is still not clear to me why the transmission failed. Has Subaru actually figured out what the issue is and made any changes to true transmission? I could I end up needing another new transmission again at 10k miles? I will say that the dealership I have been working with has been great so far. However, after paying over $40K for a car that needs a new transmission after just 5000 miles, I’m having a hard time feeling confident in the vehicle itself. Part of what drove me to buy a Subaru was it’s safety and reliability...
EXACTLY...I AM HAVING THE SAME ISSUE. Dealer could not figure out what happened. I have second appointment today. I have voice recorded the noise for reference.
 

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Just jumping in to say I truly do have compassion on all of you going through this. I’m not sure why the breakdown in communication is so bad for some and not for others. As you know in the end they did lemon ours and we got a brand new one. I’m very happy with it so far and Subaru did make things right over all. Just took forever to get there.

I have recently followed up with the cause as well, and was told they still have no idea what the root cause is for sure. All we were originally told is that if the transmission wiring harness was changed early enough it would fix the issue, if not then it would mess up the transmission completely. If that’s true I have no clue, but does make some sense.
So, the fact that we’ve purchased another Subaru is a roll of the dice.

We were unlucky enough to have one of the early 2012 maufactured 2013 2.5 FB engine based Legacys.

<Insert story about how the engine started burning several QTs of oil between oil changes.>

The dealer didnt want to deal with the issue, and Subaru didn’t want to deal with US or clamp down onntheir shady dealer...

(It took awhile, but we eventually figured out that they were performing oil comsumption tests by overfilling the engine by .9QTs; the dealer was putting in 6QTs of at every oil change to prevent the car from failing the OCT during the 1200 mile init test and the 2400 mile follow up.)

THERE IS NO LOVE FROM SUBARU WHEN IT COMES TO ENSURING THEIR DEALERSHIPS ARE HONEST, OR WHEN THEY HAVE A PROBLEM THEY CANT FIGURE OUT.
 

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While I did not have a failure my Ascent exhibited some strange behavior with surging and erratic shifting at times especially during hard accelerations. I ended turning it in after a year of a 3 year lease. To be honest my wife and I really did not need that size SUV coupled with not being comfortable with the drivetrain in the long run. I had planned to buy the lease out. Anyway, picked up a right off the truck 19 Forester Touring with some extras and could not be happier. Looked at the 20 Outback coming in sept but the base engine is the same and I'm not a fan of the big touch screen. My initial impressions are this Forester( I got) seems to be of higher build quality than my Ascent was and while the power is not there it is smooth and quiet with none of the noises the Ascent produced especially the always there moaning. To my surprise I was not upside down in the Ascent and the Forester was 2% under invoice.
 

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While I did not have a failure my Ascent exhibited some strange behavior with surging and erratic shifting at times especially during hard accelerations. I ended turning it in after a year of a 3 year lease. To be honest my wife and I really did not need that size SUV coupled with not being comfortable with the drivetrain in the long run. I had planned to buy the lease out. Anyway, picked up a right off the truck 19 Forester Touring with some extras and could not be happier. Looked at the 20 Outback coming in sept but the base engine is the same and I'm not a fan of the big touch screen. My initial impressions are this Forester( I got) seems to be of higher build quality than my Ascent was and while the power is not there it is smooth and quiet with none of the noises the Ascent produced especially the always there moaning. To my surprise I was not upside down in the Ascent and the Forester was 2% under invoice.
That’s great! I’m glad everything worked out for you! I think I learned my lesson on buying a first year model, haha. Our second one has done good transmission wise so far but it’s been at dealership 2 weeks today because of head unit issues, I’m about to just give up! 😂
 

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That’s great! I’m glad everything worked out for you! I think I learned my lesson on buying a first year model, haha. Our second one has done good transmission wise so far but it’s been at dealership 2 weeks today because of head unit issues, I’m about to just give up! 😂
What head unit issues?
 

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New member here...longtime suby owner. Have owned 2 STI's, and a 2015 Outback. Apparently the TR690 transmission has been around close to a decade, but there seems to be a high incidence of issues on the Ascent in particular. Over the weekend, our Ascent started squealing/squeaking while bouncing around between 1,500-3,000 rpms up and down. Just heard from our local dealer that they ordered a new transmission and will be replacing it for us. Hopefully the replacement isn't faulty.
 

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New member here...longtime suby owner.
Sorry to hear of your woes, that's for-sure. :(

But on a lighter note, is it possible that we share "vehicle histories?" '05, '16, '19 WRXs. '92 and '95 Eclipse and Talon. :)

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So, the fact that we’ve purchased another Subaru is a roll of the dice.

We were unlucky enough to have one of the early 2012 maufactured 2013 2.5 FB engine based Legacys.

<Insert story about how the engine started burning several QTs of oil between oil changes.>

The dealer didnt want to deal with the issue, and Subaru didn’t want to deal with US or clamp down onntheir shady dealer...

(It took awhile, but we eventually figured out that they were performing oil comsumption tests by overfilling the engine by .9QTs; the dealer was putting in 6QTs of at every oil change to prevent the car from failing the OCT during the 1200 mile init test and the 2400 mile follow up.)

THERE IS NO LOVE FROM SUBARU WHEN IT COMES TO ENSURING THEIR DEALERSHIPS ARE HONEST, OR WHEN THEY HAVE A PROBLEM THEY CANT FIGURE OUT.
I think the individual dealership can drastically affect the outcome, also.

Sadly, not all of us are able to choose our dealerships. :(

We've had really good luck with ours. My wife's '19 WRX makes our 9th with our particular dealership: Ganley Bedford, Cleveland, Ohio. Put the in-laws' in there too, and we've got 13 so far.

Our '09 Forester XT required a longblock replacement which was documented in this old thread on SubaruForester.org - https://www.subaruforester.org/vbulletin/f88/09-turbo-engine-failure-62103/ . The dealership - and Subaru - practically rolled out the red carpet for us.

My wife was involved in an at-fault collision while on their loaner, and all we had to pay was the insurance deductible, and the dealership even put us in another of their loaners. And no, they didn't even make us feel bad about it.

It really is too bad that the brand hasn't been more consistently positive in their customer-service experience.
 

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TSiWRX- I had an 06 Hawkeye stage 2 STI. Cobb accessport and a turbo back exhaust. Had it tuned at agile auto. Made like 330wtq and 305whp. Then later had a built 04 STi with an FP Red, aquamist alcohol injection...made like 575whp. Was a blast! Recently sold the 2015 outback shortly after getting the Ascent.
 

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^ Ah! You just got creative with your screen name. ;) Thought you also had/have an old DSM in the stable, too. :) I now see that you just had a couple of letters switched around - smart!

Those are some sweet STi/STIs. I bet that '04 went like stink - not that the Hawkeye wasn't any fun at that power level, either!
 

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Haha yes. Just switched up the letters. I had friends with 3000gt's, eclispses...eagle talons. My dad actually bought a red 3000gt vr4 when they first came out in the early 90's. Was incredible for its day. I remember this guy back in the day of streetfire (like pre YouTube era) John Shepherd. Fastest street legal Talon in the world!
 

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Mine just had the squealing and slipping belt sound. Had a second visit to my dealer. Ordered replacement for Transmission. Waiting on it to come in.
 

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What head unit issues?
At first it was the navigation not working and the unit going completely black screen (nothing working) took it in and they updated maps/software to newest they had since updates were disabled on the site at the time. Got it back and a week later presets started disappearing, and head unit going out again, they done another update. Then 3 weeks ago it started with no volume from anything. Then the head unit went out completely and didn’t come back. They told me to bring it back again. They tried resetting it and updating again but it won’t come back on. They reached out to Subaru tech and they told them to try and replace the amplifier before replacing the entire unit. They ordered that and it still hasn’t came in. Since nothing is working they have kept the car and put me in loaner. It’s been 11 days since they have even moved it because waiting on parts, haha.
415
 

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I have a beautiful 6 month old vehicle that has a new transmission already.

My 2019 Ascent Touring is STILL in the shop 3 weeks after taking it back due to not shifting properly and high rpm revving This is 2000 miles .AFTER a new transmission was installed. I am VERY unhappy at this moment.

Loved the truck but the hassle is just too much!
 

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I have a beautiful 6 month old vehicle that has a new transmission already.

My 2019 Ascent Touring is STILL in the shop 3 weeks after taking it back due to not shifting properly and high rpm revving This is 2000 miles .AFTER a new transmission was installed. I am VERY unhappy at this moment.

Loved the truck but the hassle is just too much!
I wondered if any of the new replacement transmissions would give issue. That was the argument for not replacing ours immediately was that they didn’t know the fix and the issue could still come back even in a replacement. So therefore our first one never got the authorization to replace it and ended up a lemon because of this transmission issue. Huge ordeal getting that took care of. Actually just finalized everything this past week. Was without my Ascent from Dec-April. Got new Ascent end of April and it has been in the dealership twice for head unit issues, this time currently sitting at 23 days because of the parts being on back order. I’m convinced I’m the issue. Haha. Not wanting to go through another lemon claim so I will patiently wait! Haha! Just hoping all these little kinks are worked out soon.
 
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