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957 Posts
I have been buying my tires at Discount Tire for the last 25+ years. I have found this Location to be really good folks. I have been recommending that location to all my friends and family.
My experience today was less than stellar. I had a 2pm appointment to get my tires rotated and balanced. There is a restaurant next door and an Academy Sports within walking distance so we showed up 1.25 hours early and thought since they were not too busy they would be able to work us in early. I got a text from them that was a link showing my place in the waiting list and it said that I was not on the waiting list..hmmm. My wife and I get through with our lunch and meandering about the sporting goods store and come back a few minutes after 2 hoping that they finished early. What we found out is that if we have a 2pm appointment they will completely ignore me until my appointment time and then place me on the waiting list after I bugged them. With only half the bays having carrs in them, it was still another 15 minutes before they began work on my car and it was 2:50 when they brought my car out and I then had to hunt down the person to get my keys and go. I told the guy that it has been about 2 hrs to get my car done and all he would say was my appointment was for 2 and look at me like I am an idiot. I expected at least an apology for the misunderstanding but it was not coming. Lesson learned - do not show up early for an appointment because it won't make a difference and they won't even think about me until after my appointment time.
I need to have the tires rotated and balanced on my other car and I am for the first time in 25+ years not looking forward to it after today. I will try a different location for that car. Hopefully it will go better and I will get the great service from Discount that I usually get. If not, I am not sure where else to even buy tires. Hopefully that was a one-off experience.
My experience today was less than stellar. I had a 2pm appointment to get my tires rotated and balanced. There is a restaurant next door and an Academy Sports within walking distance so we showed up 1.25 hours early and thought since they were not too busy they would be able to work us in early. I got a text from them that was a link showing my place in the waiting list and it said that I was not on the waiting list..hmmm. My wife and I get through with our lunch and meandering about the sporting goods store and come back a few minutes after 2 hoping that they finished early. What we found out is that if we have a 2pm appointment they will completely ignore me until my appointment time and then place me on the waiting list after I bugged them. With only half the bays having carrs in them, it was still another 15 minutes before they began work on my car and it was 2:50 when they brought my car out and I then had to hunt down the person to get my keys and go. I told the guy that it has been about 2 hrs to get my car done and all he would say was my appointment was for 2 and look at me like I am an idiot. I expected at least an apology for the misunderstanding but it was not coming. Lesson learned - do not show up early for an appointment because it won't make a difference and they won't even think about me until after my appointment time.
I need to have the tires rotated and balanced on my other car and I am for the first time in 25+ years not looking forward to it after today. I will try a different location for that car. Hopefully it will go better and I will get the great service from Discount that I usually get. If not, I am not sure where else to even buy tires. Hopefully that was a one-off experience.