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If you mean pressing the lock button on the key fob, you can't be "too close", but if the car is running, the key fob will not lock the doors. If you're talking about touching the handle, there are 3-4 raised ridges that you touch and hold with the keyfob nearby (in your pocket is close enough). it'll beep and lock the doors after a second or two.
 

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Discussion Starter · #5 ·
I just tried again, and it worked fine with both keys. I'm thinking maybe I had left the car on (but not running) when I had the issue? I have the push start so sometimes it's hard to tell if the car is on or off.



On a side note, I played around with the auto lock/unlock on the door handle. That's a great feature!
 

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2020 Ascent Limited
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Reviving this post.

Did you ever find a fix for the key acting erratically?

I am having a similar issue. Sometimes it locks and sometime it doesn't. Red light flashes when I'm pressing the lock button and I've even changed the battery (Thanks @Robert.Mauro for the video) and it's still doing it. It literally won't lock until I walk back to the car and use the touch sensor on the key handle.

Thanks!
 

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I have that happen every now and then in high RF/Wifi interference areas. Most commonly, it happens in a busy parking lot. I need to be really close to the car for it to work, and, I've had about 3 occasions where it hasn't worked at all.
 

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Yeah, and grabbing the handle to check just unlocks it, if it wasn't already. 😞

I just hit the lock strip (or lock button on the FOB) a second time if I am not sure.
 

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If you mean pressing the lock button on the key fob, you can't be "too close", but if the car is running, the key fob will not lock the doors. If you're talking about touching the handle, there are 3-4 raised ridges that you touch and hold with the keyfob nearby (in your pocket is close enough). it'll beep and lock the doors after a second or two.
Just to be specific: There are two indented strips on the handle (not 3 - 4 raised ridges) on the handle. There is nothing that sticks out from the handle.
 

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2021 Ascent Limited Black/Black
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Yeah, and grabbing the handle to check just unlocks it, if it wasn't already. 😞

I just hit the lock strip (or lock button on the FOB) a second time if I am not sure.
Or you can grab one of the handles on the the rear doors to double check, since those don't have the unlock by touch feature.
 

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Or you can grab one of the handles on the the rear doors to double check, since those don't have the unlock by touch feature.
That works for me, because I have "all doors unlock" turned on, but some people have "driver's door only" set.
 
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