Subaru Ascent Forum banner

1 - 19 of 19 Posts

·
Registered
Joined
·
34 Posts
Discussion Starter #1
In the two months that we've had our Ascent Limited the power liftgate has suddenly closed on me twice while accessing the cargo area. It does the usual three warning beeps and then lowers. The second time happened last Saturday and when the door hit my back it stopped and reversed upward again where it stayed until I closed it. It's happened both times within five seconds of the liftgate having reached the fully open position. I always open the liftgate using the button above the license plate. My keyless fob is in my shirt pocket and definitely not being pressed and held accidentally. Both occurrences happened in different parking locations. I've got an appointment with my dealer at the end of the week to have this safety hazard fixed. I'm wondering if it's a bad module sending a signal to close the hatch. Any other owners experiencing this crazy problem?
 

·
Registered
Joined
·
34 Posts
Discussion Starter #2
My visit to the dealer for the surprise liftgate closing ended up showing no error codes generated, so don’t know what’s going on. If this continues to occur I’ll have the dealer try replacing liftgate system parts. That was their offer, but I’d like to rule out the possibility of fluke occurrences first. I don’t wear tight fitting pants so keys pressing against the keyless fob doesn’t seem likely. This was mentioned as a possibility by the service writer.
 

·
Registered
Joined
·
36 Posts
This happened to me for the first time yesterday, after 4 months of ownership and over 7k miles. I certainly didn't think I had touched anything, but I can't rule out the fob was pressed, as it was in my front jeans pocket. If it happens again, I will be more observant.
 

·
Registered
Joined
·
647 Posts
I think your spouse or kids are trying to kill you people.
 

·
Registered
Joined
·
66 Posts
I was just at the grocery store and while putting my groceries in the car, the back hatch closed on me. This happened 2 times in a row. This is dangerous if a small child was in the way. Obviously others are having a problem with this as well. My keys were in my purse nowhere near the liftgate.
 

·
Registered
Joined
·
34 Posts
Discussion Starter #6
I decided to try a zippered fob case purchased from Amazon. It's a padded case with a key ring attached. So far, after two weeks with the case, no surprise tailgate closing. I continue to carry the fob in the case in my front pants pocket. I'll update if any more closings occur.
 

·
Registered
Joined
·
13 Posts
This just happened to me on our 3600 mile, 3 month old Limited. As initially noted in this thread, it was opened with the button on the hatch; the key fob was in my pocket and I wasn’t leaning in at all -it beeped 3X, lowered until it hit my head then returned to the open position.
 

·
Registered
Joined
·
34 Posts
Discussion Starter #8
This just happened to me on our 3600 mile, 3 month old Limited. As initially noted in this thread, it was opened with the button on the hatch; the key fob was in my pocket and I wasn’t leaning in at all -it beeped 3X, lowered until it hit my head then returned to the open position.
This is something we’ll have to keep an eye on as a safety matter. My dealer checked for error codes on my Limited liftgate a couple months ago, but none were generated. As I mentioned earlier, I’ve placed my fob in a padded, zippered fob case and haven’t had any reoccurrence yet.
 

·
Registered
Joined
·
150 Posts
Mine has occasionally opened or closed "by itself" but I have deduced the fob in my pocket accidentally hits the button when I am sitting on my couch.
 

·
Registered
Joined
·
752 Posts
Mine has occasionally opened or closed "by itself" but I have deduced the fob in my pocket accidentally hits the button when I am sitting on my couch.
Sounds like a big comfortable roomy recliner would solve your tailgate problem.
 

·
Registered
Joined
·
331 Posts
This happened to me the first time the other day. I was leaning in trying to arrange stuff by the 3rd row. Suddenly the hatch shut. My fob wasn't a factor, no beeps, and it came down on my back. Stopped when it met resistance but definitely a shock.
 

·
Registered
Joined
·
6 Posts
Hi! Has anyone found any answers to this? Mine has done it several times and today was the most infuriating as my 4 year old was standing right next to me when it happened. It luckily didn’t hit either of us but I’m very concerned.
 

·
Registered
Joined
·
229 Posts
This happened to my son today as he was getting his baseball stuff out of the trunk.
And it was most definitely NOT keyfob related, as the fob was still in my car, and the the two of us were outside the car.
 

·
Registered
Joined
·
1,873 Posts
This happened to my son today as he was getting his baseball stuff out of the trunk.
And it was most definitely NOT keyfob related, as the fob was still in my car, and the the two of us were outside the car.
might someone have hit the the hatch button with hand or equipment? Something had to have tripped the signal.
 

·
Registered
Joined
·
229 Posts
might someone have hit the the hatch button with hand or equipment? Something had to have tripped the signal.
Literally impossible.
The keyfob was in the cupholder between the front seats.
I was standing outside the driver door.
He was UNDER the liftgate reaching for equipment. There wasn't anything anywhere near the fob or the button on the liftgate.
 

·
Registered
Joined
·
856 Posts
I wonder if this pertains:

TSB NUMBER: 07-155-19R DATE: 06/12/2019 REVISED: 03/16/2020

APPLICABILITY:
2019-20MY Forester 2019MY Ascent SUBJECT: Power Rear Gate (PRG) Control Module- Design Change

INTRODUCTION: This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the vehicle or the button on the key fob. In addition to ensuring proper PRG system operation, the new logic also optimizes the PRG communication function. The change will prevent excessive dark draw which may over time, cause a low battery condition.
 

·
Registered
Joined
·
1,873 Posts
Literally impossible.
The keyfob was in the cupholder between the front seats.
I was standing outside the driver door.
He was UNDER the liftgate reaching for equipment. There wasn't anything anywhere near the fob or the button on the liftgate.
very curious
 
1 - 19 of 19 Posts
Top