What a ordeal for having the car for just a short time. You make excuses for the dealer but let me share my story- My tail light (tailgate piece) was either starred by a rock or someone shot it with a BB. I ordered the part with took 1 month to get. I got a little money off and I ended paying 200$ for it. To be honest my son and I replaced it and it was easy. Pop the hatch trim, unplug a wiring harness and the lights are held in by a couple (3)of small suds with nuts on them. Take the nuts off and push the light out from the back. Biggest challenge was getting the hatch trim to line up and pop back in. These lights IMO are nothing different than lets say a Outback to replace. The tail gate pice is the hardest the side lens is a piece of cake.