Leather Seat Cracking/Chipping

4374 Views 11 Replies 9 Participants Last post by Sparkland, 11 mo ago

lians60

Discussion Starter · Aug 5, 2020

As I was applying Lexol conditioner to my 2020 Ascent's seats, I noticed many small cracks/chips in the leather. I am extremely meticulous in the treatment of the leather and am very disappointed the seat is already damage. While I fully expect wear and tear, I did not anticipate the seats to show such wear with only 3000 miles on the odometer. Has anyone experienced anything similar to their seats?

See less See more

Save

1 - 12 of 12 Posts

Robert.Mauro

· #2 · Aug 5, 2020

Hi @lians60,

I'd definitely suggest showing that to your dealership and asking what remedy they might have. Perhaps email Subaru as well. I haven't seen that type of "chipping" before.

Save

Reactions: 1

pro10is

· #3 · Aug 5, 2020

It should still be under warranty and there is a TSB about the leather cracking.

Save

Reactions: 1

lians60

Discussion Starter · #4 · Aug 5, 2020

Robert.Mauro said:
Hi @lians60,

I'd definitely suggest showing that to your dealership and asking what remedy they might have. Perhaps email Subaru as well. I haven't seen that type of "chipping" before.

Always appreciate your insight , Robert

pro10is said:
It should still be under warranty and there is a TSB about the leather cracking.

Thanks for bringing the TSB to light, would you happen to know the TSB number?

I’ll bring it up to the dealer later this month and will report back. Thanks all!

Save

RobertD

· #5 · Aug 5, 2020

I have much worse on the leather part of the steering wheel. I figured out why it happens after I narrowed it down to happening when my wife Is driving. Her engagement/wedding ring turns around and scratches it and makes a mess of it. I plan to keep her so I live with scratched up steering wheel leather.

Save

Reactions: 5

pro10is

· #6 · Aug 5, 2020

lians60 said:
Thanks for bringing the TSB to light, would you happen to know the TSB number?

I’ll bring it up to the dealer later this month and will report back. Thanks all!

TSB # 12-273-19

Save

Reactions: 3

rongb

· #7 · 11 mo ago

pro10is said:
TSB # 12-273-19

You are the MVP!!! Thank you!

Save

Reactions: 1

richw

· #8 · 11 mo ago

wish I would have seen this before my 19's new car warrantee expired. Wonder if my extended would cover this

Save

Jim_in_PA

· #9 · 11 mo ago

richw said:
wish I would have seen this before my 19's new car warrantee expired. Wonder if my extended would cover this

Cosmetic issues are specifically excluded in the extended service contract...kinda that way with the OEM warranty, too, but the TSB mentioned has the fix. It would not typically be free after the expiry of the OEM 3/36 warranty, but you can ask...

Save

scooby

· #10 · 11 mo ago

Wow, my front seats look exactly like ones in the TSB photo.

Save

Reactions: 1

rongb

· #11 · 11 mo ago

scooby said:
Wow, my front seats look exactly like ones in the TSB photo.

Yeah, show your dealer the TSB and see if there's anything they can do. Our Subaru is more of a workhorse weekend car rather than a daily nowadays but I noticed a rip in the drivers seat and went WTF. Took a look at my 200,000 mile Lexus and Subaru was way more worn out. Thankfully quick email to the dealer and they ordered new seat covers for both front seats. Thankfully my 3/36 warranty ends I think in August so I cut it real close.

Save

Sparkland

· #12 · 11 mo ago

I tried to get the front drivers seat in my 2018 Outback repaired/replaced after my original warranty expired, but while I still had the Gold Plus plan in force, and the dealer said no dice. The cost was $900 to replace the bottom cushion.

Save

1 - 12 of 12 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.

Top Contributors this Month