[lians60]

As I was applying Lexol conditioner to my 2020 Ascent's seats, I noticed many small cracks/chips in the leather. I am extremely meticulous in the treatment of the leather and am very disappointed the seat is already damage. While I fully expect wear and tear, I did not anticipate the seats to show such wear with only 3000 miles on the odometer. Has anyone experienced anything similar to their seats?

 

[Robert.Mauro]

Hi @lians60,

I'd definitely suggest showing that to your dealership and asking what remedy they might have. Perhaps email Subaru as well. I haven't seen that type of "chipping" before.

 

[pro10is]

It should still be under warranty and there is a TSB about the leather cracking.

 

[lians60]

Hi @lians60,

I'd definitely suggest showing that to your dealership and asking what remedy they might have. Perhaps email Subaru as well. I haven't seen that type of "chipping" before.

Always appreciate your insight , Robert

It should still be under warranty and there is a TSB about the leather cracking.

Thanks for bringing the TSB to light, would you happen to know the TSB number?

I’ll bring it up to the dealer later this month and will report back. Thanks all!

 

[RobertD]

I have much worse on the leather part of the steering wheel. I figured out why it happens after I narrowed it down to happening when my wife Is driving. Her engagement/wedding ring turns around and scratches it and makes a mess of it. I plan to keep her so I live with scratched up steering wheel leather.

 

[pro10is]

Thanks for bringing the TSB to light, would you happen to know the TSB number?

I’ll bring it up to the dealer later this month and will report back. Thanks all!

TSB # 12-273-19

 

[rongb]

TSB # 12-273-19

You are the MVP!!! Thank you!

 

[richw]

wish I would have seen this before my 19's new car warrantee expired. Wonder if my extended would cover this

 

[Jim_in_PA]

wish I would have seen this before my 19's new car warrantee expired. Wonder if my extended would cover this

Cosmetic issues are specifically excluded in the extended service contract...kinda that way with the OEM warranty, too, but the TSB mentioned has the fix. It would not typically be free after the expiry of the OEM 3/36 warranty, but you can ask...

 

[scooby]

Wow, my front seats look exactly like ones in the TSB photo.

 

[rongb]

Wow, my front seats look exactly like ones in the TSB photo.

Yeah, show your dealer the TSB and see if there's anything they can do. Our Subaru is more of a workhorse weekend car rather than a daily nowadays but I noticed a rip in the drivers seat and went WTF. Took a look at my 200,000 mile Lexus and Subaru was way more worn out. Thankfully quick email to the dealer and they ordered new seat covers for both front seats. Thankfully my 3/36 warranty ends I think in August so I cut it real close.

 

[Sparkland]

I tried to get the front drivers seat in my 2018 Outback repaired/replaced after my original warranty expired, but while I still had the Gold Plus plan in force, and the dealer said no dice. The cost was $900 to replace the bottom cushion.