you can respond in any way you see fit, but IMO you are jumping the gun - big time. Contact SOA as I posted elsewhere and they will address the issue.I’m sure that I’m being petty but I’ve had my window channel rubber replaced 13 months ago and was told that it’s not covered by the gold plus warranty because it’s a wear item like a wiper blade. Now that it’s 13 months later they’re falling apart again and of course I’m being told that it’ll cost me $194 per window to fix them again. Never in my life have I needed to replace window channels in any car and am I expected to pay up to $800 a year to replace them? NEVER AGAIN Subaru!