My Dealer said it does not come with it. But they are going to get me one because I ordered before the change.It has been on backorder since 13 July when I picked up my 2020. Went in yesterday and they still have no idea when they will be available.So my dealer is saying that my dealer installed Subaru Ascent trailer hitch does not come with the ball mount (aka drop hitch receiver) does not come with OEM trailer hitch. Another dealer say it does. The picture of the accessory trailer hitch shows the ball mount. Anyone know for sure if the ball mount comes with the new trailer hitch?
Yes, I agree...it's a high quality product and I'm sad that folks don't receive it with new vehicles anymore, although to be fair, that's pretty much the same with every manufacturer. I was actually surprised when it came with my MY19 Ascent for that reason!The ball mount that came along with my MY2019 towing hitch option is very nice quality. It also is an appropriate drop height for many standard tows
They took them out of the package for M20. It was a more or less standard, high quality 6" drop ball mount. No worries to acquire a quality third party one. Just avoid junky products.Did not get one when the dealer installed the hitch on mine. Now it will be impossible comply with the owners manual, which states,"Use only the ball mount supplied with this hitch."
I feel your pain. In my job high value is placed on strict procedural compliance. I recommend you stop driving your Ascent, hold a meeting, and determine the root cause of this procedural failure. Do not drive it again until corrective actions have been determined, implemented and documented! ?Did not get one when the dealer installed the hitch on mine. Now it will be impossible comply with the owners manual, which states,"Use only the ball mount supplied with this hitch."