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I am super stoked about getting an ascent (limited with captains chairs, technology package, and hitch plus a couple of other small items) - looking to replace a 99 4Runner.
After a couple of weeks of negotiating over the phone and email with a dealer in Central Florida, we came to an agreeable price ($44.3 our the door, invoice plus taxes and fees). When I went in to finalize the paperwork and put down the deposit, I was presented with the MSRP price. When I pointed it out, I was told the manager made an unauthorized deal and they couldn’t honor the original deal. I spoke to the GM and he said the owner would rather keep it on the lot and try to sell it at a loss of what was previously negotiated. I asked to speak to the owner and haven’t heard back. I reached out to Subaru America’s and they said hey don’t get involved in a sales-related transaction and that I have to work it out with the dealer.
I have the details in an email and a photo of the offer, albeit lacking descriptive details on what was being offered, which was in the email trail.
What recourse, if any, do I have?
Thanks in advance for your consideration.
After a couple of weeks of negotiating over the phone and email with a dealer in Central Florida, we came to an agreeable price ($44.3 our the door, invoice plus taxes and fees). When I went in to finalize the paperwork and put down the deposit, I was presented with the MSRP price. When I pointed it out, I was told the manager made an unauthorized deal and they couldn’t honor the original deal. I spoke to the GM and he said the owner would rather keep it on the lot and try to sell it at a loss of what was previously negotiated. I asked to speak to the owner and haven’t heard back. I reached out to Subaru America’s and they said hey don’t get involved in a sales-related transaction and that I have to work it out with the dealer.
I have the details in an email and a photo of the offer, albeit lacking descriptive details on what was being offered, which was in the email trail.
What recourse, if any, do I have?
Thanks in advance for your consideration.