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Discussion Starter · #1 ·
Hello, Car went in due to uneven tire wear in rear. tires worn to steel belts at 32k. We purchase new tires, pointed out a rolling item noise in a part of the car we can not access. They performed the front brake TSB, and changed a shock (passenger). The noise like something bangs ir crushes is definitely on the front drivers side- know that now.And they decided the rolling thing was too much for them and left it.

The problem is all four rims were damaged when they replaced the tires. The service person said," I'm not spending thousands of dollars on something that you can only see from two inches away". He then walked away. The problem is that I spent a lot of money on this rims and now these small spots will corrode and destroy the rim.

The dealership manager offered to switch the tires and rims together from another car, but he refuses to change the tires saying we may damage the other set of rims also. The problem is I just purchased better, more expensive tires. He said thats his only solution. Any Ideas?
 

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They should at least offer to send your wheels to a wheel rash repair specialist. It'll cost them a lot less and a good repair will be undetectable.
 

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BTW, if they damaged your wheels when they changed your tires, they either need to fix their Coats machine or their tech needs to be trained in how to use it. Modern Coats machines don't touch the "pretty parts" at all.
 

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The dealership manager offered to switch the tires and rims together from another car, but he refuses to change the tires saying we may damage the other set of rims also
First off, find another dealer for all other work!

If it were me, I would accept the swap with the understanding that they're not getting a dime for the tire work.
 

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Hello, Car went in due to uneven tire wear in rear. tires worn to steel belts at 32k. We purchase new tires, pointed out a rolling item noise in a part of the car we can not access. They performed the front brake TSB, and changed a shock (passenger). The noise like something bangs ir crushes is definitely on the front drivers side- know that now.And they decided the rolling thing was too much for them and left it.

The problem is all four rims were damaged when they replaced the tires. The service person said," I'm not spending thousands of dollars on something that you can only see from two inches away". He then walked away. The problem is that I spent a lot of money on this rims and now these small spots will corrode and destroy the rim.

The dealership manager offered to switch the tires and rims together from another car, but he refuses to change the tires saying we may damage the other set of rims also. The problem is I just purchased better, more expensive tires. He said thats his only solution. Any Ideas?
document everything in writing and leverage small claims court. Just make certain you have all your ducks in a row for the judge and be certain you follow the court process for serving and timing.
 

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Hello, Car went in due to uneven tire wear in rear. tires worn to steel belts at 32k. We purchase new tires, pointed out a rolling item noise in a part of the car we can not access. They performed the front brake TSB, and changed a shock (passenger). The noise like something bangs ir crushes is definitely on the front drivers side- know that now.And they decided the rolling thing was too much for them and left it.

The problem is all four rims were damaged when they replaced the tires. The service person said," I'm not spending thousands of dollars on something that you can only see from two inches away". He then walked away. The problem is that I spent a lot of money on this rims and now these small spots will corrode and destroy the rim.

The dealership manager offered to switch the tires and rims together from another car, but he refuses to change the tires saying we may damage the other set of rims also. The problem is I just purchased better, more expensive tires. He said thats his only solution. Any Ideas?
as a starting point you will need documentation of the following (not just your verbal statements):
  1. proof of purchase, ownership and costs of the rims
  2. Proof these rims were installed at the time the dealer worked on vehicle
  3. proof of damage to the rims
  4. Proof dealer damaged rims
  5. Diminished value of rims due to damage (not future damage but actual damage). This might include written testimony from other rim dealers as to the loss of value. Make certain rules of evidence are followed. some courts want personal live testimony. Provide from multiple specialists.
  6. Written documentation of the cost to replace the rims or correct damage (quotes from multiple service provider specialists).
*Note the dealer owes you the value of the rims at the time the damage occurred, not the cost of new rims (assuming they have been on for some time). If newly installed at the time then that difference is not relevant. This is of course in addition to installing the new tires on the new rims. If SOA gets involved then they should assure your out of pocket is zero and throw in some sweetness on top of it all. That dealership is going to regret they started down this path. There really was no excuse.
 

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I'd probably start with Subaru of America and see if they'll help advocate for you with the dealership. They may offer to reimburse your cost to have the rims corrected.
 

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I'd probably start with Subaru of America and see if they'll help advocate for you with the dealership. They may offer to reimburse your cost to have the rims corrected.
I can see how that approach might be a starting point. In this case, the narrative is one in which the dealership not only refused to take care of the issue they caused but gave the customer attitude. It is for this reason, I would file in court and send a copy to SOA (not include them in the suit, just to send them a copy). At that point the dealership will certainly be put on notice and they would also be responsible for filing fees. If they are not responsive and found responsible, depending on the state jurisdiction they could be held for treble damages.
 

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If it were me, I would accept the swap with the understanding that they're not getting a dime for the tire work.
If she just bought a new set of more expensive, higher expectation tires, no way would a swap for OEM tires be copacetic, IMHO. The dealer needs to make good on damaging her property. If they refuse, then I'd be launching a call to SOA for assistance with the dealer situation. after I first tried working things out with the "top person" in the dealership that has responsibility for both sales and service. Top of the food chain, in other words.
 
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If she just bought a new set of more expensive, higher expectation tires, no way would a swap for OEM tires be copacetic, IMHO
100% agree. Maybe I wasn't clear. If it was me, I would accept the OEM swap (new OEM that is) for $0 out of pocket. Meaning, I didn't pay for the tires I was originally supposed to get. Just receive a new OEM set on new rims for my trouble and poor handling of the situation.
 

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Yes, if she got her money back on the tires she paid for, a swap would work for me, but I believe she's already spent the money on the new tires.
 
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Assuming the tires were bought from the dealer, they still have the ability to make it right with a refund.

Interested to hear how this will be settled for the OP.
 

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Yes, if she got her money back on the tires she paid for, a swap would work for me, but I believe she's already spent the money on the new tires.
Only other way it would be "fair" is if the wheels/tires being swapped are brand new and they refund her the difference in the tire prices. Assuming the tires she purchased are worth more, of course.
 

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Did you buy the tires from the dealership as part of the same visit? If yes, I would have them swap with new wheels and tires, not pay for the new tires on your old wheels. So no nothing out of your pocket and you have new wheels and tires.

I would then document the banging issues and find another dealership to have that work done. Since you are at 32k only have the 3yr 36k warranty, I would take care of this issue ASAP.

I would also contact SOA and report what happened so that way there is a record of it.
 

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The OP appears to have moved on.

I'm going to assume that everything has been resolved to her satisfaction and move on as well. 😃
 

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It has been less than 24 hours since this thread was created...

Sometimes Life > Forums, Y'know...? ;)


The OP appears to have moved on.

I'm going to assume that everything has been resolved to her satisfaction and move on as well. 😃
 

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Discussion Starter · #18 ·
no I didn’t move on just busy for a few. Reached out to Subaru of America and now rims will come off a new car- of the two I picked a particular one because the other one had defective paint on rims- and put on my car with my tires.
im just hoping they get it done correctly and without damage. when they replaces the tires they left on all the old weights and just added about one ton more to other areas- yes plural.
The problem. Brought the car in for is still not fixed- kind of sounds like squishing a can or something over bumps. I have an old car with almost 100k miles- no such noise.

There is no way that any free tires are involved or are going to be involved. I’m fed up because the car was never fixed, buy if I have replaced rims with unmanaged ones, and with properly balanced tires that I purchased from them, and I re torque myself, then I’ll accept that as best it gets.

but I still need to get car fixed and I’ll discuss it with Subaru Of America.
 

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but I still need to get car fixed and I’ll discuss it with Subaru Of America.
Glad you're on the way to a (hopeful) resolution to the side problem. Sounds like they had an untrained person mounting and balancing your tires.

What area do you live in? Maybe someone can recommend a dealer with a good service department in your neck of the woods.
 

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im just hoping they get it done correctly and without damage. when they replaces the tires they left on all the old weights and just added about one ton more to other areas- yes plural.
That proves the tire guys have NO CLUE what they are doing!

When I was in younger I had a flat tire and I went in to a Firestone dealer to get it plugged. The dude knocked off one of the wheel weights and looked at it funny and threw it in the trash. Needless to say my tire vibrated horribly. Guy was clueless. Luckily my car was newish and my dealer rebalanced the wheel for free.

If you want new tires, go to Discount Tire.
 
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