CWP hit while at the shop

4598 Views 23 Replies 13 Participants Last post by Andy1, Aug 27, 2020

dr0dr0

Discussion Starter · Aug 23, 2020

My Ascent was at the dealership getting some warranty items done and the tech was backing out and hit a parked Outback. They claimed that she did not see the Outback due to the right rear blind spot the Ascent has. They even claim that they have seen plenty of Ascent with right rear damage due to this. Is this true, has anyone else heard of that?? Anyways, they are going to take care of the damages but sucks that I wasn't the first to put damage to my 8 month old car 😰

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RobertD

· #2 · Aug 23, 2020

I don’t know of a right rear blind spot. It has a back up camera and a mirror conveniently located on the right side of the car. My neck also swivels to allow my eyes to see over my shoulder. I can also look before I get in when I am in congested parking lot and see what dangers might be lurking. My Ascent also has rear sensors that let me know if I am near something and rear auto braking. Even without the last two the excuse sound lame at best to me. But it is what it is.

Glad there was not too much damage. I had a dealer total my new Hummer H3 in 2008. They did replace it but it was still a not so good experience.

Reactions: 5

Merope

· #3 · Aug 23, 2020

It's nothing more than a totally lame excuse.

Reactions: 3

hokiefyd

· #4 · Aug 23, 2020

The irony here is pretty thick, isn't it? The sales demonstration probably convinced you of the terrific rear visibility from the rearview camera and the warning given by the backup sensors. I think rearward visibility is pretty good for something with such a large rear end. That rearview camera may not have 180 degrees of vision, but it's pretty close and offers a pretty wide perspective.

There's no excuse in my opinion for a dealership to blame the car because their technician hit something backing up.

Reactions: 4

Robert.Mauro

· #5 · Aug 23, 2020

dr0dr0 said:
My Ascent was at the dealership getting some warranty items done and the tech was backing out and hit a parked Outback. They claimed that she did not see the Outback due to the right rear blind spot the Ascent has. They even claim that they have seen plenty of Ascent with right rear damage due to this. Is this true, has anyone else heard of that?? Anyways, they are going to take care of the damages but sucks that I wasn't the first to put damage to my 8 month old car 😰

Some guy I know, who's name rhymes with Brobert, and might be a Bubaru Bambassador, backed into a tree at very slow speed, that was right behind his D Pillar on his right side. The tree wasn't visible in either mirror due to the proximity, and because of his spare tire carrier, his rear parking sensors aren't happy and aren't helpful. He's got a new lens, so, all's good...

...but that's a tree that's thinner than my arm... errr... than his arm.

Before my hitch mount spare tire, between the backup camera, rear view mirror, and side mirror, I've never remotely come close to missing an entire car in that corner, or anything else, for that matter - especially with the parking sensors not being obstructed by my spare.

A mistake happened. Glad they're taking care of it, even if I am dubious of their explanation.

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packout

· #6 · Aug 23, 2020 (Edited)

dr0dr0 said:
My Ascent was at the dealership getting some warranty items done and the tech was backing out and hit a parked Outback. They claimed that she did not see the Outback due to the right rear blind spot the Ascent has. They even claim that they have seen plenty of Ascent with right rear damage due to this. Is this true, has anyone else heard of that?? Anyways, they are going to take care of the damages but sucks that I wasn't the first to put damage to my 8 month old car 😰

Each vehicle has its own unique "blind spots". No vehicle is designed low enough with all around glass to allow full visibility. The fact is , it is the driver's responsibility to assure they know for certain all obstacles near the vehicle. That Outback was known to be there prior to even moving the Ascent. The driver simply pushed the closing distance too far. I have driven many different vehicles and it always takes some time to get used to the views and clearances. I grew up parking in tight spaces (parallel oarking on both left and right sides of the road as well as standard parking lot angle and 90 degree pull ins). I never had an issue in 45 years of driving. When I first got the Ascent I avoided parking near other cars in the parking lots because I was not used to its size and judging its clearances. After some time of successfully centering into an open spot with no cars around I started pulling into spaces with adjacent cars (this practice also included backing up into parking spots during the day and night).

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Titanrx8

· #7 · Aug 23, 2020

At least the dealer owned up to it.

In 1969 (yes 59 years ago!) I had ordered an AMC AMX fully loaded. I drove past that dealer at least 2x per day for weeks waiting for the car to be delivered. Finally, I saw my car on the carrier but had to get to class and couldn't stick around. Later that afternoon I went back and asked to see my car. They acted all nervous and told me that it wasn't delivered. I knew better and walked the property until I found it under a tarp behind the body shop. Someone had already run it into a tree front dead center. They were going to try to fix it and still sell it to me.

Reactions: 2

packout

· #8 · Aug 23, 2020

Titanrx8 said:
At least the dealer owned up to it.

In 1969 (yes 59 years ago!) I had ordered an AMC AMX fully loaded. I drove past that dealer at least 2x per day for weeks waiting for the car to be delivered. Finally, I saw my car on the carrier but had to get to class and couldn't stick around. Later that afternoon I went back and asked to see my car. They acted all nervous and told me that it wasn't delivered. I knew better and walked the property until I found it under a tarp behind the body shop. Someone had already run it into a tree front dead center. They were going to try to fix it and still sell it to me.

A bit more than minor shipping damage.

dr0dr0

Discussion Starter · #9 · Aug 23, 2020

I'm glad they fessed up to it. The advisor told me the he tried to use a towel to wipe it but looked just as bad. My heart sank when I heard that my CWP was hit and I still don't feel good about it. I'm going on a road trip so I won't be able to drop it off for another week so they can work on it. I'll let you guys know how it goes. Hope they can fix this and give me some assurance in bringing my car back to them to work on. Haven't got the survey asking how my service went, but I will definitely let them know what happened and how I feel about it. Thanks for everyone's comments, especially from Brobert. Glad it was only the lens you had to replace

Reactions: 1

Robert.Mauro

· #10 · Aug 23, 2020

LOL, that Brobert guy is ok... sometimes...

On a serious note, I'd email or call Subaru of America, regardless of how things go, and just let them know what happened and how you feel about it.

dr0dr0 said:
I'm glad they fessed up to it. The advisor told me the he tried to use a towel to wipe it but looked just as bad. My heart sank when I heard that my CWP was hit and I still don't feel good about it. I'm going on a road trip so I won't be able to drop it off for another week so they can work on it. I'll let you guys know how it goes. Hope they can fix this and give me some assurance in bringing my car back to them to work on. Haven't got the survey asking how my service went, but I will definitely let them know what happened and how I feel about it. Thanks for everyone's comments, especially from Brobert. Glad it was only the lens you had to replace

Reactions: 1

dr0dr0

Discussion Starter · #11 · Aug 24, 2020

Robert.Mauro said:
LOL, that Brobert guy is ok... sometimes...

On a serious note, I'd email or call Subaru of America, regardless of how things go, and just let them know what happened and how you feel about it.

Will do. Should I wait after they have fixed it or do it soon?

packout

· #12 · Aug 24, 2020

dr0dr0 said:
Will do. Should I wait after they have fixed it or do it soon?

I suggest communicating now so that SOA can reach out to the dealership and monitor their repair and response.

Reactions: 3

Robert.Mauro

· #13 · Aug 24, 2020

dr0dr0 said:
Will do. Should I wait after they have fixed it or do it soon?

packout said:
I suggest communicating now so that SOA can reach out to the dealership and monitor their repair and response.

Seconded.

Reactions: 1

burgessms

· #14 · Aug 24, 2020

A crashed and repaired car, even with 12 miles, just lost $5k in value to me. i'd insist on a steep discount or a fresh vehicle

RobertD

· #15 · Aug 24, 2020

Burgessms brings up a good point, that is you are entitled to be compensated for the diminished value of you car. You may want to look into it and know your rights.

Sparkland

· #16 · Aug 24, 2020 (Edited)

Sorry to hear about the shop putting the first bruise on your beautiful Ascent. Carelessness by the employee, but at least it can be repaired.

On another note - I frequent Honda, Toyota, and Subaru forums because that is what we own/have owned. It seems strange to me that the first call made by consumers who own a Subaru is to the dealer, followed by a call to corporate. Perhaps that says more about the Subaru dealer network than anything about the brand. I have never received warranty work on my Subaru that went smoothly without some type of a glitch.

I must admit, I have called corporate twice about my 2018 Subaru Outback regarding radio/nav issues, because I wanted to be certain it would be addressed properly by the dealer. It just seems to be the accepted protocol for a Subaru.

The only time I read of consumers calling Toyota or Honda is when they have significant issues with their vehicles and the dealer is not responding to the issues they are having.l

My son, a WRX owner, says it is because Subaru owners are too sensitive and eccentric.

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Jim_in_PA

· #17 · Aug 24, 2020

OTOH, I've never had any issues with warranty/recall/TSB service from the Subaru dealer nor ever had to call SOA other than for loyalty rebates.

Reactions: 1

Sparkland

· #18 · Aug 24, 2020 (Edited)

Jim_in_PA said:
OTOH, I've never had any issues with warranty/recall/TSB service from the Subaru dealer nor ever had to call SOA other than for loyalty rebates.

You are truly fortunate. The service department where I take my car, takes too many days to start service, after I take it in; they cause damage to my vehicle when doing repairs; and they never provide me with a printout of the vehicle inspection they supposedly perform.

IndySubieFan

· #19 · Aug 24, 2020

Sparkland said:
Sorry to hear about the shop putting the first bruise on your beautiful Ascent. Carelessness by the employee, but at least it can be repaired.

On another note - I frequent Honda, Toyota, and Subaru forums because that is what we own/have owned. It seems strange to me that the first call made by consumers who own a Subaru is to the dealer, followed by a call to corporate. Perhaps that says more about the Subaru dealer network than anything about the brand. I have never received warranty work on my Subaru that went smoothly without some type of a glitch.

I must admit, I have called corporate twice about my 2018 Subaru Outback regarding radio/nav issues, because I wanted to be certain it would be addressed properly by the dealer. It just seems to be the accepted protocol for a Subaru.

The only time I read of consumers calling Toyota or Honda is when they have significant issues with their vehicles and the dealer is not responding to the issues they are having.l

My son, a WRX owner, says it is because Subaru owners are too sensitive and eccentric.

Our 2019 Ascent is our eighth Subaru (first one was purchased in 1985 and we've owned Outbacks, Forester, WRX, SVX, etc.). We've driven well over 600,000 miles in our Subarus and never had to get SOA involved for any warranty or repair issue.

Reactions: 1

dr0dr0

Discussion Starter · #20 · Aug 24, 2020

My service dept is separate from the main sales building. You have to check in first and then drive to the service dept. People are always backing out of bays and there are multiple blind corners so you have to be really careful when driving around there. I usually try to drop off my car early in the morning so it can be in first thing but I have seen it sit out there after an hour when I had to come back to pick up some parts. Really hoping they update the layout of the dealership and make it easier to maneuver around there.

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