I’m sorry, it’s a bummer. If it’s any consolation, my 2018 Toyota Tacoma, which I traded for the Ascent, was awful (a transmission that thrashed me around), squeaky leaf springs that made everyone in parking lots stare at me, one recall and two TSBs, steering that floated all over the road, and a seated position that killed my back and knees. Third production year and a solid reputation, it was a sour experience. People love those trucks, and it’s almost heresy to criticize them. We all have different expectations and tolerances, I guess.Hmm.. Well this is the first Subaru I've owned and to be honest it hasn't been off to a good start. We had to bring it in for the suspension issue 3 days after owning and they kept it for two weeks! They weren't able to give us a loaner until 3 days after we dropped it off. If the transmission ends up needing to be replaced I sure hope it's within the warranty time since I don't want to spend 8k on a new tranny...
Cars are just that way... I’ve found faults in every one I’ve owned except the 2002 Civic, because it was nothing more than 4 wheels and a seat... nothing more promised or expected, and my 2013 Impreza that, apart from two recalls, has been pure satisfaction. Subaru even stepped up by preemptively extending the CVT warranty to 100k for peace of mind. They are also replacing the entire engine on my cousin’s 8 year old out of warranty Forester due to oil consumption. Bank on Subaru standing by their sometimes faulty products (of course, people will tell you otherwise).
I think you’re 100% justified in your frustration with the dealer. I’m prepared to tell them tomorrow that they will not be keeping the car for more than a day — they can call me when they’re serious about diagnosing and repairing with part in hand.
As others have stated, this repair takes under an hour. The first occurrence was a day after I bought it and they just took a part off another Ascent and did it on the spot, so as to avoid a customer service debacle