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I currently have an 11 pro max. I have tried 3 different 8s and an X. They all do the same thing.
 

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Google is working on two major bugs, including one that entirely kills audio in 5-7 minutes.

Ah well. They both have their work cut out for them.
 

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I have an iPhone 6s with ios 13.3.1 and I have not had any connectivity issues with CarPlay. It has been widely reported that connectivity issues were introduced with ios 13. The issue I have is that you cannot customize the widgets on the CarPlay dashboard.
 

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I have an iPhone 6s with ios 13.3.1 .... The issue I have is that you cannot customize the widgets on the CarPlay dashboard.
Mines an 11pro in same iOS. No issues either. I wonder if it had to do with the carrier?
good news on the widgets. Rumors point to iOS 13.4 at least supporting different maps on the widget screen. If not 13.4 then maybe soon anyway. Im looking forward to using waze and music at the same time
 

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I have just received word back from Apple. They were able to confirm through the diagnostics that it is indeed a bug in IOS. They said they are aware of it, but at this time, do not have any ideas on how to fix it. They have asked me to keep trying different tests and to let them know if I have any luck. I have discovered that if you re-boot the phone 2 times, it will connect and stay connected until you shut off the car. Not ideal, but will work for long trips.
Thanks for the update. I tried what you mentioned but my phone still disconnects. We tried my husband's Samsung phone and it turns out his phone does the same thing (disconnects after 5 or so minutes). So maybe it's an issue with both Apple/Samsung softwares and the car software.
 

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Thanks for the update. I tried what you mentioned but my phone still disconnects. We tried my husband's Samsung phone and it turns out his phone does the same thing (disconnects after 5 or so minutes). So maybe it's an issue with both Apple/Samsung softwares and the car software.
If you have disconnect problems with both apple and android it sounds like it could be the cable between the USB port that you plug into and the radio head unit.
 

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I have a 2019 and running into Carplay issues. Carplay will connect and hold a connection for a few minutes and then disconnects. I am unable to get another connection until the next time I start the car. Here is what I have tried:
  • Multiple cables both Apple and third party
  • Multiple (4) different iPhones. All 4 work in our other car (Hyundai Elantra), all 4 run into the issue in the Ascent
  • Full factory reset of the head unit
  • Have tried all above in both USB ports
  • Removed car from Carplay and let it recreate it
  • Set Allow Access When Locked to USB Accessories
I have opened the maintenance screen (pressing home and scroll 6 times). I noticed the USB ports always show as 1 - NG and 2 - On, regardless of whether or not I have the phone plugged into either port. I have tried researching more about the maintenance screen, but cannot find much.

I have taken the car into the dealership and was greeted with "Well Subaru infotainment centers suck and there is not much they can do about it until Subaru fixes the issue". They claim they did some tests, but since it connects for a bit, they do not deem it an issue. I also reached out to Subaru through their website, but have not been able to get a response.

My question is, has anyone else run into this issue? Any suggestions on next steps?
I have a 2019 Premier in Canada (Touring trim in the USA), which I bought in January 2019 and had the same and identical issues. We tried exactly the same measures, which included:

  • tried different phones. My iPhone XS at the time, the wife’s iPhone X at the time and two brand new iPhones 11 Pros lately.
  • tried different cables, including Apple OEM cables straight out of the box
  • tried setting up the phone as new without restoring any old data, to try to eliminate the software issue on the phone side
  • during the last year the dealership tried multiple times Reprogram the car unit, update the car unit software and even something they called a ”hard software reset” (whatever that means)
the disconnecting issue never changed

So in January it was the first time I actually visited the dealership exclusively to deal with this and upon their suggestion they replaced the radio unit For a brand new one. No success.

then todayI went back and they replaced the USB Hub. That square piece with the 2 USB sockets on the dash. IT FINALLY WORKED!!!!

I drove the whole day without a single disconnection. Apparently that small piece of hardware that was replaced in a matter of minutes was the culprit.

Kudos to Downtown Subaru here in Toronto.
I hope this info can help
 
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