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We recently have experienced this odd bluetooth issue. When a call is either made or received (directly on cellphone or from an App like Whatsapp), at times the voice would be distorted (choppy and distortion). This can be heard on both ends of the call, not only heard from the Ascent side. The person on the other end of the call can hear the distortion as well.

Any idea what is going on? Thanks!
 

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What is the device and OS version using Bluetooth to connect to the Ascent? Need those details because Bluetooth is definitely an interaction between two devices and unlikely just an Ascent issue.
 

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We had something like this in our other car, (Impreza Sport Tech). The call from the car sounded like the voice was though a blizzard - all distorted.

It was fixed by fiddling with the microphone’s sensitivity in the settings menu. Now the voice emerges from a silent background, crystal clear. Good luck!
 

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We had something like this in our other car, (Impreza Sport Tech). The call from the car sounded like the voice was though a blizzard - all distorted.

It was fixed by fiddling with the microphone’s sensitivity in the settings menu. Now the voice emerges from a silent background, crystal clear. Good luck!
Ugh, I totally forgot about this.

Folks, the Ascent has this too. In Settings->Sound, you will find microphone settings. Turn it down and try again. Or, if they can't hear you, turn it up. You may need someone on a phone on the other end to help you. Generally, it seems to work "out of the box" (I've used three phones so far without having to adjust), but, sometimes, not so much.
 

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This is correct, the trick is to turn the mic sensitivity down, then raise it slowly so that you stop it just short of hearing background noise. We were about to go to the dealer then...Eureka!
 
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