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1 Posts
To the Subaru Ambassadors. I bought a new 2020, Dec. 2019. Since new, I’ve had this problem as I accelerate from a bit of a “coast” or no load usually headed uphill. Transmission shudders momentarily then smooths out. Unfortunately it doesn’t happen all the time so when test driven, they can’t replicate. No lights come on, etc. I’ve read of a number of similar cases since the Ascent was introduced. My dealer denied knowing anything about these issues in the past. Just 2 days ago, they received a related service bulletin, but I guess it didn’t apply to my situation. Unfortunately I wasn’t present at the dealership to go for a test drive with the technician, will do next time.
When the satisfaction survey came out shortly after my purchase, (4th Suby) I did add a statement relative to the impression I got that there were no problems with this model. Never got a response which I thought was quite poor. At least acknowledge the problem. I just find it extremely frustrating, hard to understand why an upstanding company can bury people’s concerns. So.... is there a problem and hopefully a solution?
When the satisfaction survey came out shortly after my purchase, (4th Suby) I did add a statement relative to the impression I got that there were no problems with this model. Never got a response which I thought was quite poor. At least acknowledge the problem. I just find it extremely frustrating, hard to understand why an upstanding company can bury people’s concerns. So.... is there a problem and hopefully a solution?