Subaru Ascent Forum banner
21 - 40 of 72 Posts

·
Registered
Joined
·
2 Posts
We have 2019 Ascent bought with 3k miles, certified preowned. We have had the strut issue and/or bilateral clicking/popping at low speed or even when stopped and just turning the wheels. I have taken the car in 6x with various fixes to include new strut assembly, strut caps, springs, and newer 2 piece suspension on at least 1 side (or this is what I have been told). I have generally been pleased that my dealership has been responsive and not turned me away or taken the issue seriously. Today I rode with the lead foreman bc he couldn't get it to make the noise. I was able to produce it repeatedly and easily. He was very nice and apologetic for the issues I have had. He basically said he feels very confident it is related to the struts but he is uncertain of the exact issue. As such he said he is ordering every front end strut and suspension part available and is going to rebuild the entire front end of the car. On the one hand I am happy for a large intervention but on the other I am unsure if doing that will correct the issue since we still don't really seem to know what the issue actually is and some of those parts have already been replaced. He seemed to think it is likely bushings, bearings, gaskets or some related component. I will keep you posted, it is discouraging to have these issues with a car that has 9k miles and is the most expensive car we have purchased. We love the brand and had a 2009 Forester base model that we loved and had zero issues out of while we owned it (about 3 yrs). I think Subaru is still a great brand, however their growth has surged in the last few years and with entire new lines released over these last few years I think their quality control has suffered. We will see if this fixes the issue, otherwise we love the car, it is very comfortable to drive, deceptively quick and fun, I have done some light off roading and it was a champ!
 

·
Registered
2019 Ascent Limited, 2015 WRX, 2022 OB Onyx
Joined
·
4,645 Posts
We have 2019 Ascent bought with 3k miles, certified preowned. We have had the strut issue and/or bilateral clicking/popping at low speed or even when stopped and just turning the wheels. I have taken the car in 6x with various fixes to include new strut assembly, strut caps, springs, and newer 2 piece suspension on at least 1 side (or this is what I have been told). I have generally been pleased that my dealership has been responsive and not turned me away or taken the issue seriously. Today I rode with the lead foreman bc he couldn't get it to make the noise. I was able to produce it repeatedly and easily. He was very nice and apologetic for the issues I have had. He basically said he feels very confident it is related to the struts but he is uncertain of the exact issue. As such he said he is ordering every front end strut and suspension part available and is going to rebuild the entire front end of the car. On the one hand I am happy for a large intervention but on the other I am unsure if doing that will correct the issue since we still don't really seem to know what the issue actually is and some of those parts have already been replaced. He seemed to think it is likely bushings, bearings, gaskets or some related component. I will keep you posted, it is discouraging to have these issues with a car that has 9k miles and is the most expensive car we have purchased. We love the brand and had a 2009 Forester base model that we loved and had zero issues out of while we owned it (about 3 yrs). I think Subaru is still a great brand, however their growth has surged in the last few years and with entire new lines released over these last few years I think their quality control has suffered. We will see if this fixes the issue, otherwise we love the car, it is very comfortable to drive, deceptively quick and fun, I have done some light off roading and it was a champ!
Their QC is great. The challenge for all manufacturers is their suppliers. Subaru can require a max failure rate but you never know when you will win the prize.
 

·
Registered
2019 Limited>>2022 Limited
Joined
·
36 Posts
We have 2019 Ascent bought with 3k miles, certified preowned. We have had the strut issue and/or bilateral clicking/popping at low speed or even when stopped and just turning the wheels. I have taken the car in 6x with various fixes to include new strut assembly, strut caps, springs, and newer 2 piece suspension on at least 1 side (or this is what I have been told). I have generally been pleased that my dealership has been responsive and not turned me away or taken the issue seriously. Today I rode with the lead foreman bc he couldn't get it to make the noise. I was able to produce it repeatedly and easily. He was very nice and apologetic for the issues I have had. He basically said he feels very confident it is related to the struts but he is uncertain of the exact issue. As such he said he is ordering every front end strut and suspension part available and is going to rebuild the entire front end of the car. On the one hand I am happy for a large intervention but on the other I am unsure if doing that will correct the issue since we still don't really seem to know what the issue actually is and some of those parts have already been replaced. He seemed to think it is likely bushings, bearings, gaskets or some related component. I will keep you posted, it is discouraging to have these issues with a car that has 9k miles and is the most expensive car we have purchased. We love the brand and had a 2009 Forester base model that we loved and had zero issues out of while we owned it (about 3 yrs). I think Subaru is still a great brand, however their growth has surged in the last few years and with entire new lines released over these last few years I think their quality control has suffered. We will see if this fixes the issue, otherwise we love the car, it is very comfortable to drive, deceptively quick and fun, I have done some light off roading and it was a champ!
I have had front end clunking at low speeds on uneven road surfaces, turning left through a drive-thru, driving over the concrete lip into my garage, and when one wheel is higher than the other, like coming off an incline (my driveway) into flatness (my street), for many miles now (I'm at 22k). The first time I brought it up, they determined it was the front left axle shaft and replaced that. That did not fix it. I pulled up the coil spring TSB and took it to them today where it currently is. It does not bother me too much because it only really happens under 30mph, but it really shouldn't be making this noise, and I'm trying to get as much stuff fixed as a I can before I hit 36k. Wondering what they will find.
 

·
Registered
2020 Subaru Ascent Touring
Joined
·
2 Posts
Interesting. Had to replace 2 front struts on my BRZ before 20k miles. Struts seem to be a weak point for Subaru. Has me hesitant on getting a lift for the Ascent since the dealer can blame it on that.
 

·
Registered
Joined
·
2 Posts
I have had front end clunking at low speeds on uneven road surfaces, turning left through a drive-thru, driving over the concrete lip into my garage, and when one wheel is higher than the other, like coming off an incline (my driveway) into flatness (my street), for many miles now (I'm at 22k). The first time I brought it up, they determined it was the front left axle shaft and replaced that. That did not fix it. I pulled up the coil spring TSB and took it to them today where it currently is. It does not bother me too much because it only really happens under 30mph, but it really shouldn't be making this noise, and I'm trying to get as much stuff fixed as a I can before I hit 36k. Wondering what they will find.
I'm right there with you, I have some time left on the warranty but I want this issue fixed long before it runs out. The other things that bothers me is they keep saying it isn't a safety issue to drive the car. I pointed out though that you haven't actually fixed the issue b/c you haven't figured out the issue which is fine; however, you can't say it is safe if you don't actually know what "it" is? That wouldn't bother me so much if it was my car but this is our family vehicle which is mainly driven by my wife and has my kids in it so I want to be extra cautious.
 

·
Registered
2019 Limited>>2022 Limited
Joined
·
36 Posts
For the second attempt, they are replacing the left front spring and bushing. As well as a new turn signal part because mine just started making a clicking noise when I turn the wheel with the blinker on.
 

·
Registered
2019 Limited>>2022 Limited
Joined
·
36 Posts
Strike 2. After the left front spring replacement, I'm still having the same noise, even worse now. I'm so disappointed. I love this car, but it shouldn't sound like this. Has anyone with this noise found a permanent fix? I think the next step would be steering rack or sway bar inspection. I'm going to try to get a video of it for our service department since I don't think they really believe in the "sorry, can't replicate issue" stance; they just fix whatever I think it might be (which is nice, but also not).
 

·
Administrator
Joined
·
12,434 Posts
Strike 2. After the left front spring replacement, I'm still having the same noise, even worse now. I'm so disappointed. I love this car, but it shouldn't sound like this. Has anyone with this noise found a permanent fix? I think the next step would be steering rack or sway bar inspection. I'm going to try to get a video of it for our service department since I don't think they really believe in the "sorry, can't replicate issue" stance; they just fix whatever I think it might be (which is nice, but also not).
Steering rack (on some very early Ascents) and strut bearing in the top hat can also be causes of the clicking/clunking. A failed or improperly greased (too little) sway bar bushing may also cause such things.
 

·
Registered
Joined
·
60 Posts
I purchased a 2020 Ascent at the end of July, fewer than 1,500 miles and also experienced a knocking, grinding noise that seemed to come from the right front area -- though at differing times, usually at low speed. My service advisor said that it took 3 master techs riding in the vehicle to diagnose and they landed on it being the strut and bearing. Not in stock so on order and I have the car back while I wait.
 

·
Registered
Joined
·
4 Posts
Just wanted to chime in here. Bought our 2019 Subaru in Dec 2018. Loud “pop” sound from the front left started right away (slow left turns, bumps, while stopping). Had them look at it at 6000 miles. We now have 40,000 miles and have had the struts replaced twice. Issue is still apparent and had never gone away. We will have to leave it with them again to see if there is anything else they can do, but it’s obvious that just replacing struts will not resolve this issue. Mine is not AC as we don’t use it in this colder climate.
 

·
Registered
2019 Ascent Limited, 2015 WRX, 2022 OB Onyx
Joined
·
4,645 Posts
Just wanted to chime in here. Bought our 2019 Subaru in Dec 2018. Loud “pop” sound from the front left started right away (slow left turns, bumps, while stopping). Had them look at it at 6000 miles. We now have 40,000 miles and have had the struts replaced twice. Issue is still apparent and had never gone away. We will have to leave it with them again to see if there is anything else they can do, but it’s obvious that just replacing struts will not resolve this issue. Mine is not AC as we don’t use it in this colder climate.
what has the SOA regional engineer said is the problem when they were consulted by the dealer? I have assumed by now SOA and the engineer is involved since this has been an ongoing unresolved issue.
 

·
Registered
Joined
·
4 Posts
what has the SOA regional engineer said is the problem when they were consulted by the dealer? I have assumed by now SOA and the engineer is involved since this has been an ongoing unresolved issue.
I don't think they've been informed or that it has been elevated to, them that I know of. How can I make sure it's on their radar. I just called my friend that also bought an Ascent Touring model and he noticed the same issue when parking the other day.
 

·
Registered
2019 Ascent Limited, 2015 WRX, 2022 OB Onyx
Joined
·
4,645 Posts
I don't think they've been informed or that it has been elevated to, them that I know of. How can I make sure it's on their radar. I just called my friend that also bought an Ascent Touring model and he noticed the same issue when parking the other day.
Call them yourself and ask to open a case. Request the case number, name of rep at SOA . They will take your contact info, description of concerns. Within a few days SOA will call you back with some sort of update. If necessary SOA will work with the dealer to bring in an SOA engineer to look at the vehicle or at least discuss it with the dealer over the phone and email. If you need a loaner through all of this, the dealer should be providing one.
 

·
Administrator
Joined
·
12,434 Posts
What about the top hat bearing and/or mount. Has that been looked at?
 

·
Registered
2020 Ascent Limited
Joined
·
43 Posts
I have a 2020 Limited that is making the front right clunk as well when turning left and going over bumps in a left turn. Dropping it off Monday so hopefully they can pinpoint it. I immediately thought strut or mount when I heard it. My 05 STi had tons of strut issues as well.
 

·
Registered
Joined
·
4 Posts
They originally diagnosed mine as a strut issue. They replaced the whole assembly and I drove off the lot and took one turn, hit a little bump and the clunk was still there. When you drop it off I'd have them contact SOA to see if they can talk with a specialist before they spend the time replacing the strut. Let us know if the issue gets resolved!
 
21 - 40 of 72 Posts
Top