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CarPlay is mostly based on your phone. If you update your phone, CarPlay updates too. Are you on 12.1.2 and did the problem start after your last update? Besides resetting things, checking volume settings and checking microphone permissions I don’t have a definitive answer other than wait for the next update.
Mine has been working mostly. The only issue I have is that it doesn’t tell me there’s an incoming text when it’s already reading a message. To fix that I just press the voice button on the steering wheel and tell Siri to read messages.
 
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