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Apple CarPlay Issues - 2022 Subaru Ascent Limited

13953 Views 65 Replies 20 Participants Last post by  TSiWRX
Is anyone having issues with Apple CarPlay going out? I have a brand new 2022 Ascent Limited and have had this issue in every Subaru I've had (in both my other Ascent and my Forester). I just traded in my 2020 Ascent Limited for a 2022 Ascent Limited only one week ago, and Apple CarPlay continues to be an issue no matter what Subaru I have. One day it works fine and the next day not at all. Or it will work when I get in the car in the morning, but when I run in the store for an errand and turn the car on later in the day, it won't work. Only had my 2022 for one week and this should not be happening. I should note that I also have two brand new iPhones (iPhone 12), and my USB cables are brand new and right from the Apple store itself. When CarPlay goes out, I try it on both my iPhones AND my daughter's iPhone 11, and when it's out it doesn't work on any of our phones. I try the trick of turning off the engine, opening the door so the car completely shuts off, waiting a few minutes, and starting the car back up, and still nothing.

This was a problem in my 2020 Ascent and my 2019 Forester as well, and I ended up at the Service Center on 4 separate occasions for this, having to get the head unit replaced and the USB hub replaced.

Does anyone else have the 2022 Ascent yet, or have any fixes for this CarPlay issue in general since it seems to happen in many Subaru vehicles? Sucks that it's happening in my 2022 as well.
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I'll have to chuckle a little about that as wireless CarPlay and AndroidAuto appear to be even more challenging than the "good cable dance" with wired. And that's across many brands and devices. My opinion is that it's so complicated because of the initial BT setup and then handoff to private WiFi (which kills any other WiFi connection as some have been surprised to find out), etc., just to support the required bandwidth. Mr Murphy really loves it! I think that wireless is going to take a next generation connection methodology/standard to get there.
I've never actually used wireless CarPlay. Other than the brief time I'm in my driveway I can't imagine I'd miss a wifi connection while connected to the car. Is that how it works in vehicles with OEM wireless carplay, or just with the aftermarket dongles/adapters?

I'd agree wireless is the future but we just might not be there yet with the tech.
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I'd agree wireless is the future but we just might not be there yet with the tech.
^ Bingo. ;)
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OEM and dongles both over WIFI ,bluetooth provides handshake to wifi connection
(also conecting car CarPlay over WIFI adapter to your phone and phone hotspot still works too )

i been using wireless CarPlay(adapter) in both of my cars Ascent and Forester for over a year
only pain if you have 2 drivers in the car with Iphones ... it's hard to switch from one to another


also post your radio SW version , some one telling you it's a last one or been updated , may still be not ...
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I've never actually used wireless CarPlay. Other than the brief time I'm in my driveway I can't imagine I'd miss a wifi connection while connected to the car. Is that how it works in vehicles with OEM wireless carplay, or just with the aftermarket dongles/adapters?
That's how wireless CarPlay and AndroidAuto works regardless. The (generally few) folks with the WiFi surprise that's I've encountered were using their devices to provide hotspot to passengers and suddenly found it was, um...not there. (Using a vehicle based WiFi hotspot may still work) but not for the phone connected to the head unit) Mobile devices can only attach to one WiFi network at a time, so the wireless CarPlay and AndroidAuto takes over as primary when using that feature, dropping any other connection. The wireless CarPlay/AndroidAuto WiFi is a very low power setup, too, as it doesn't need to go very far and only accepts one connection.
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it was bit surprising to
as if I connect Iphone to WIFI for internet , I can not have hotspot share on the phone
also can not connect to car hotspot (WIFI) and to carplay(WiFI) at same time

but if I connect Iphone to WIFI (CarPlay) and stil have hotspot share(from same phone) to kids tablets ..
Denissh, unless you're using a dongle for wireless CarPlay, WiFi isn't involved in the wired connection that the Ascent supports. With wired CarPlay, networking should work normally. The one thing you cannot have is more than one WiFi network connected at the same time with the phone.
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Denissh, unless you're using a dongle for wireless CarPlay, WiFi isn't involved in the wired connection that the Ascent supports. With wired CarPlay, networking should work normally. The one thing you cannot have is more than one WiFi network connected at the same time with the phone.
>yes, it is dongle for wireless CarPlay
and yes it is "involved " with ascent wired connection as dongle still plugged in it and provides data to the radior over same usb port

depending on how you count number of network?
WIFI iPhone to Carplay dongle x1 network
and WIFI hotspot from iPhone to 2 kids laptops x1 (at same time)
making it 2 networks and 3 devices connections to the same iphone

point is, before it happen i was thinking iphone WIFI was only capable to act as hub(router) or receiver , but not both at the same time..
If your phone was plugged in via the USB cable to the other port in the center stack, if I"m not mistaken, that overrides the wireless CarPlay dongle...the iPhone itself can only have one WiFI connection active.
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If your phone was plugged in via the USB cable to the other port in the center stack, if I"m not mistaken, that overrides the wireless CarPlay dongle...the iPhone itself can only have one WiFI connection active.
phone is not plugged at all
WIFI iPhone to Carplay dongle x1 network
and WIFI hotspot from iPhone to 2 kids laptops x1 (at same time)

makes it 2 separate wifi networks works fine with i8 and i11

P.S. last time i plugged my phone in the car was somtime Jan 2021

phone not plugged , kids tablet connected to CELL to HOTSPOT WIFI

Musical instrument Guitar accessory Automotive lighting Musical instrument accessory Musical keyboard

print grub from phone
you can see it
its NOT plugged in, it got CarPlay and hotspot connections
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^^ I haven’t tried it in your situation but back in whatever year iPhone 4 was out I had a sweet jailbreak tweak that rebroadcasted whatever Wi-Fi network the phone was connected to as a hotspot (so if I was connected but didn’t have the passkey I could allow others to share via by hotspot). The capability is definitely there.
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Interesting because Apple says only one WiFi network at a time...
Interesting because Apple says only one WiFi network at a time...
Apple doesn’t have a say when your phone is jailbroken.
but you may be very well correct for the average everyday user
^^ I haven’t tried it in your situation but back in whatever year iPhone 4 was out I had a sweet jailbreak tweak that rebroadcasted whatever Wi-Fi network the phone was connected to as a hotspot (so if I was connected but didn’t have the passkey I could allow others to share via by hotspot). The capability is definitely there.
it explains a lot , software limitation not hardware
.
Apple doesn’t have a say when your phone is jailbroken.
but you may be very well correct for the average everyday user
Jailbreaking certainly can open up some things. Tough to do these days, however...
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Is anyone having issues with Apple CarPlay going out? I have a brand new 2022 Ascent Limited and have had this issue in every Subaru I've had (in both my other Ascent and my Forester). I just traded in my 2020 Ascent Limited for a 2022 Ascent Limited only one week ago, and Apple CarPlay continues to be an issue no matter what Subaru I have. One day it works fine and the next day not at all. Or it will work when I get in the car in the morning, but when I run in the store for an errand and turn the car on later in the day, it won't work. Only had my 2022 for one week and this should not be happening. I should note that I also have two brand new iPhones (iPhone 12), and my USB cables are brand new and right from the Apple store itself. When CarPlay goes out, I try it on both my iPhones AND my daughter's iPhone 11, and when it's out it doesn't work on any of our phones. I try the trick of turning off the engine, opening the door so the car completely shuts off, waiting a few minutes, and starting the car back up, and still nothing.

This was a problem in my 2020 Ascent and my 2019 Forester as well, and I ended up at the Service Center on 4 separate occasions for this, having to get the head unit replaced and the USB hub replaced.

Does anyone else have the 2022 Ascent yet, or have any fixes for this CarPlay issue in general since it seems to happen in many Subaru vehicles? Sucks that it's happening in my 2022 as well.
I had the same issues with CarPlay with my 2022 Touring until I figured out that I needed to wait to plug the phone in to the USB port until after the green "I Agree" button had cleared. No more issues since.
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I had the same issues with CarPlay with my 2022 Touring until I figured out that I needed to wait to plug the phone in to the USB port until after the green "I Agree" button had cleared. No more issues since.
Interesting, because I only get that "I Agree" button when I first turn the car on in the morning. My CarPlay goes out at random times and there is no rhyme or reason to it. It will be working for hours as I'm out and about, then all of a sudden cut out while driving, or I'll run errands and start the car again after errands and it doesn't connect like it did in the morning. Over the past 4 years with all my Subaru vehicles, there has been no rhyme or reason to when it does or doesn't work. Very frustrating. My local Subaru sales person told me there was talk at Subaru that in the near future they might implement a feature where the driver can do software updates over the air/remotely without having to go to service for that. That would be great.
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^ I find your observation interesting as well. @SIPoppa. I typically use the StarLink remote start feature for both my AM and PM work commutes -so the "I Agree" never shows for me- and I still observe the glitches.

As with @Jim_in_PA 's WiFi suggestion, this is something that I'll play with in the coming days.

Thanks for the tip!
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Interesting, because I only get that "I Agree" button when I first turn the car on in the morning. My CarPlay goes out at random times and there is no rhyme or reason to it. It will be working for hours as I'm out and about, then all of a sudden cut out while driving, or I'll run errands and start the car again after errands and it doesn't connect like it did in the morning. Over the past 4 years with all my Subaru vehicles, there has been no rhyme or reason to when it does or doesn't work. Very frustrating. My local Subaru sales person told me there was talk at Subaru that in the near future they might implement a feature where the driver can do software updates over the air/remotely without having to go to service for that. That would be great.
please post your software version you have
you can do updates over the air/remotely for ~2 years now(often not the latest)
and you can do updates online /USB on Nav units for over 3 years > subaru-maps.com (it includes latest software update )
without having to go to service for that.

also you must create driver profile , you can have many bugs if you just running default profile...
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^ Good point. I'll nab my software version when I go out to the car to pick up the little one from Robotics build. (y)
Is anyone having issues with Apple CarPlay going out? I have a brand new 2022 Ascent Limited and have had this issue in every Subaru I've had (in both my other Ascent and my Forester). I just traded in my 2020 Ascent Limited for a 2022 Ascent Limited only one week ago, and Apple CarPlay continues to be an issue no matter what Subaru I have. One day it works fine and the next day not at all. Or it will work when I get in the car in the morning, but when I run in the store for an errand and turn the car on later in the day, it won't work. Only had my 2022 for one week and this should not be happening. I should note that I also have two brand new iPhones (iPhone 12), and my USB cables are brand new and right from the Apple store itself. When CarPlay goes out, I try it on both my iPhones AND my daughter's iPhone 11, and when it's out it doesn't work on any of our phones. I try the trick of turning off the engine, opening the door so the car completely shuts off, waiting a few minutes, and starting the car back up, and still nothing.

This was a problem in my 2020 Ascent and my 2019 Forester as well, and I ended up at the Service Center on 4 separate occasions for this, having to get the head unit replaced and the USB hub replaced.

Does anyone else have the 2022 Ascent yet, or have any fixes for this CarPlay issue in general since it seems to happen in many Subaru vehicles? Sucks that it's happening in my 2022 as well.
I wouldn’t even know where to start but I’m glad to see I’m not alone, although I’m very sorry you’re having similar issues! I bought a 2019 Subaru Forester Touring and had all of these issues plus some Eyesight-related safety issues, swapped that one for a 2020, and all of the problems have continued, some in different flavors. Tons and tons of CarPlay problems that would be too lengthy of a list to detail here easily. There was a recent “big“ update according to Subaru (at least for my model and year) but my car apparently already had it after wasting another day at the dealership. My phone is an iPhone 12 Pro and is also up-to-date. Subaru continues to the deny knowledge about these things, but I read the other day in a recently filed federal class action suit that they have known above some of this as far back as 2012. They settled one of the safety issue class action suits not that far back for $3.25 million. Many other infotainment deck issues started in 2018 when Samsung took over the HK. Overall, the vast majority of owners of all Subaru models seem to be incredibly happy and not have these issues, and then there are the rest of us. If you haven’t, I would strongly encourage you at least open a case ID and report it to SOA so they have your documentation. Do the best you can to take photos or video clips and keep good records, although at least in my experience even their highest corporate techs said they didn’t know what to suggest. After countless hours of research on how to fix the problem myself, I found the suggestion on an overseas YouTube channel to try a shorter cable, between 12 and 24 inches (24” still will allow you to handle the phone when needed)– – since even replacing the OEM Apple cable made no difference. The thinking here and from my consults with a few engineers outside of Subaru is that there may be some noise in some of the lines (also related to the BUS) or something not well-connected, where the shorter cable seemed to make some difference, although it didn’t fix everything. There are a whole bunch of phone/car/other resets in a particular order you can try, but for me this hasn’t solved much. I am considering getting rid of this car through Carmax/Edmunds because they are offering so much for used cars, and just trying something else altogether, although I had really hoped to stay with Subaru. Sure do wish you the best of luck and empathize greatly with your frustration!
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