Hey all - need your advice.
Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 😩
I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !
I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 😳
I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.
I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!
Note I just paid them 50k for this car.
Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 😩
I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !
I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 😳
I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.
I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!
Note I just paid them 50k for this car.