[patpecz]

Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 😩

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 😳

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!

Note I just paid them 50k for this car.

 

[8gv]

HFS that is BAD!!!
Sales manager Monday at open.
If that guy is dumb enough to do that he doesn't deserve your trust.
Get a commitment in writing from the sales manager.
If there is any resistance speak to the owner.

 

[TheRaven]

Wow! That is super crappy! Hope the manager takes care of that for you FAST. Keep us posted.

 

[packout]

Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 😩

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 😳

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!


View attachment 15175

View attachment 15176
Note I just paid them 50k for this car.

No, you are not out of line. I would have had them put in writingthat they will replace panel. It should be okay assuming you took your time stamped photo in case the manager is a moron.

 

[Jim_in_PA]

The sad thing here is that it could have easily been removed with a blade and no visible marking. Press your point with the sales manager. If you don't get satisfaction, hit up the general manager.

 

[smart_alec]

Anyone who thinks that that was the place for pliers is an idiot. You are not out of line asking the dealership to fix that. That’s really bad…

 

[Luis Padilla]

Totally unprofessional and unacceptable.Hope this gets resolved quickly so you can enjoy the ride and get on with life.

 

[Graves]

I would not live with that, get it taken care of for peace of mind.

 

[Packard8]

Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 😩

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 😳

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!


View attachment 15175

View attachment 15176
Note I just paid them 50k for this car.

Disappointing 😕 When you spend $50K on a new vehicle, you don't expect it to be butchered. I would demand it be made right. Let us know how it turns out.

 

[Scoobydoo]

I probably would not have left the dealer without getting some re-assurances that they were doing to make it right. No way you should have to live with some elses incompetent mistake like that. I know my OCD(ness) would look at that spot and get pissed off every time I got into the car... haha