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Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 馃槱

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 馃槼

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!


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Note I just paid them 50k for this car.
 

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HFS that is BAD!!!
Sales manager Monday at open.
If that guy is dumb enough to do that he doesn't deserve your trust.
Get a commitment in writing from the sales manager.
If there is any resistance speak to the owner.
 

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2019 Ascent Limited, 2015 WRX, 2022 OB Onyx
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Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 馃槱

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 馃槼

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!


View attachment 15175

View attachment 15176
Note I just paid them 50k for this car.
No, you are not out of line. I would have had them put in writingthat they will replace panel. It should be okay assuming you took your time stamped photo in case the manager is a moron.
 

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2019 Ascent Touring (CWP)
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5,265 Posts
The sad thing here is that it could have easily been removed with a blade and no visible marking. Press your point with the sales manager. If you don't get satisfaction, hit up the general manager.
 

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2022 Ascent Onyx, Ice Silver
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400 Posts
Hey all - need your advice.

Just picked up a new Ascent Touring today and during the inspection, next to the shift stick was some protective plastic that was not fully removed. I pointed it out to the sales guy and he tried to remove it by hand, and said that he would have it taken care off. Fast forward 2 hours later and during the final hand off we hoop into the car to have him show me some more features... and I notice again the plastic is still there! 馃槱

I point this out to him and he calls someone that looks like an intern to look at it. They get a pair of pliers and that is when the sales guy scratches the faux wood panel and side silver (see pictures below). They are not successful removing the plastic either !

I pointed this out to the sales guy, and asked him if he could take care of it. I get a "yea probably" answer. 馃槼

I don't 100% trust this sales guy can resolve this for me. When handing over 50K for a car, am I in the right to expect this sort of armature hour stuff doesn't happen? It just kills me that a new car is handed over like this, with a scratch.

I am planning on calling the manager on Monday, explain the situation and request they replace the panels if they can't make it look like new. Am I out of line here? Your advice please!


View attachment 15175

View attachment 15176
Note I just paid them 50k for this car.
Disappointing 馃槙 When you spend $50K on a new vehicle, you don't expect it to be butchered. I would demand it be made right. Let us know how it turns out.
 

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I probably would not have left the dealer without getting some re-assurances that they were doing to make it right. No way you should have to live with some elses incompetent mistake like that. I know my OCD(ness) would look at that spot and get pissed off every time I got into the car... haha
 
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