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Discussion Starter · #1 ·
Just bought a 2020 Ascent in September, used the A/C for the first time about a month ago and it was blowing hot air. Took it in for repair and now same issue. Dealership is saying the condenser core has a punctured in it from a rock that hit it... not covered under warranty!! Been driving for over 30 years and never had this issue. Watch out for Subaru’s Mother Nature clause for warranty .. covers nothing! BS!
 

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I know it is upsetting. They did not cover my broken windshield either when rocks hit it. But then again I did not ask them to do so. Road hazard I accept as my problem.

Did you look at the puncture? Did It look like something hit it? Any pictures? Your options are to convince them that it is not a rock puncture or appeal to their and/or SOA’s generosity to help you out or pay full price to have it fixed.
 

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Just bought a 2020 Ascent in September, used the A/C for the first time about a month ago and it was blowing hot air. Took it in for repair and now same issue. Dealership is saying the condenser core has a punctured in it from a rock that hit it... not covered under warranty!! Been driving for over 30 years and never had this issue. Watch out for Subaru’s Mother Nature clause for warranty .. covers nothing! BS!
So let me understand the intellectual position you are taking.

A Subaru manufacturer warranty provides free repairs / replacement for parts and labor for any items in the first 3 years or 36,000 miles, whichever comes first for any manufacturer defects. That focus on manufactured defect is important to understand. It DOES NOT cover anything that goes wrong with the vehicle during the first 3 yr / 36,000 miles. The precise easy to read and understand wording is written in all the literature that is readily available to any prospective buyer. It does not substantially differ from any other auto manufacturer. Not only does it cover defects but as anyone would expect, the product (in this case an auto) should do what it is advertised and expected to do by any reasonable standard. This is the "contract" that you signed under your free will.

In your situation you did not experience a defect, you experienced a road hazard that unfortunately early in your new car experience damaged the condenser core. If you had ANY evidence to the contrary I suspect you would have noted that in your post and brought it up to Subaru so I assume you do not. In fact you characterized the damage as caused by Mother Nature.

So now you want readers of your post be warned and to agree with you that big bad Subaru should cover ALL cost for ALL items that stop working, no matter what the cause. If you have hail damage, you want Subaru to cover the cost. If you have a flood, you would want Subaru to cover the costs. If you have a bear eat your car parts, you want Subaru to cover the repair costs.

I completely understand you hate that this happened. This is life and not everything goes as expected or hoped for.

I do not know what trim level you purchased so I do not know what you paid for your new vehicle, but the Ascent is not inexpensive. You work hard for your income and presumably have the skill sets necessary and intellect to earn enough income to afford this vehicle.

There is a difference between writing about your frustrations of a life event and hitting "post " for the world to read.
 

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Just bought a 2020 Ascent in September, used the A/C for the first time about a month ago and it was blowing hot air. Took it in for repair and now same issue. Dealership is saying the condenser core has a punctured in it from a rock that hit it... not covered under warranty!! Been driving for over 30 years and never had this issue. Watch out for Subaru’s Mother Nature clause for warranty .. covers nothing! BS!
Wby should the dealership cover an act of nature? Do you think Subaru should cover the body repair costs should your car be the unfortunate target of a couple hundred golf ball sized hailstones? However, if you think that the issue is caused by something other than a hit from a rock, and rather was from some type of manufacturing defect, than I'd find another dealer or contact SOA.
 

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Discussion Starter · #5 ·
I know it is upsetting. They did not cover my broken windshield either when rocks hit it. But then again I did not ask them to do so. Road hazard I accept as my problem.

Did you look at the puncture? Did It look like something hit it? Any pictures? Your options are to convince them that it is not a rock puncture or appeal to their and/or SOA’s generosity to help you out or pay full price to have it fixed.
A rock to the Windshield is a very common Issue with all vehicles. A rock from driving on a paved road that will hit the underneath of a car and puncture a major component is hard to believe. I would think that Subaru would want to make a cover for that for protection.
 

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A rock to the Windshield is a very common Issue with all vehicles. A rock from driving on a paved road that will hit the underneath of a car and puncture a major component is hard to believe. I would think that Subaru would want to make a cover for that for protection.
It is not as unusual as you might thinkhttps://www.gm-volt.com/threads/rock-hit-my-radiator.124970/
 

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I agree that an act of nature should not be covered, however, my expectation would be that if the company is going to promote and highlight off-highway adventuring and dirt road driving in many of their advertisements, then the vehicle would be engineered to withstand some of the basic hazards that would be normally encountered. Perhaps there is a missing plastic cover that should be in the location in which the stone was thrown into the A/C. It still comes down to a chaotic event that was not anticipated, so technically an act of nature, but disappointing.
 

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I agree that an act of nature should not be covered, however, my expectation would be that if the company is going to promote and highlight off-highway adventuring and dirt road driving in many of their advertisements, then the vehicle would be engineered to withstand some of the basic hazards that would be normally encountered. Perhaps there is a missing plastic cover that should be in the location in which the stone was thrown into the A/C. It still comes down to a chaotic event that was not anticipated, so technically an act of nature, but disappointing.
Consider something like this to protect that lower radiator... I see your point, but in the mean time.
Automotive parking light Tire Automotive tail & brake light Vehicle registration plate Automotive tire
 

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And the saga continues....I finally got Scarlett into the shop to check out the A/C not blowing cold on the driver's side in HOT weather. Tech comes back and states I had a rock puncture the condenser for the driver's side. So same as OP. Best part...to repair they need to replace the coolant (freon) in the system, flush and bleed, as part of the fix. I have been quoted $1148 parts and labor to fix. I will have pictures coming soon of the damage.....to the condenser, not my wallet, of course. I will be researching a highflow screen to try and prevent this from happening again.
 

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I will be researching a highflow screen to try and prevent this from happening again.
There are threads about using a simple screen to protect from this...I've been running one for over a year now, give or take.
 

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There are enough reports of this, IMO Subaru should have put screens in the lower bumper from the start.

This reminds me, I should order mine now so I have them when the car arrives.
 
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