[TDawgGCat]

So, we had 500 miles on our 2021 Touring, and the sound died from the head unit. Nada, zip, zilch. Took it in, they said it was the AMP, it's happened before, kind of common, etc... They had to order one. Replaced it.

The next day, I was running errands. It was fine, next trip fine, next trip fine, then, no sound, I looked at the screen, and the top right icon had FM, and a speaker symbol and an X, for about a minute. RDS data was there (showing station, song/artist/etc...), I changed stations, no sound, then about 30 seconds later, sound. It's been functioning fine for the past few days. (Other than the crap related to Carplay, etc...)

I've scoured the manual, but can't find anything related to that symbol. Any ideas?

 

[Robert.Mauro]

Mute

 

[TDawgGCat]

Mute

Right, that's what we see when we Mute. But, we didn't mute, and I just kept driving, and it came on after 30s-1m...

 

[Robert.Mauro]

The closest I've seen to that (could be exactly similar) is when a bluetooth stream takes over briefly. Interesting thing is, it may interrupt music in such fashion but not play anything due to a radio or phone setting, or due to the bluetooth source not being active, or due to the bluetooth volume being turned down. There are a number of different volume settings in the head unit, under "Sound" - try making sure none are on zero or really low, and see if it happens again. The expected result is you will get the "mute" symbol, but, at the same time, something else will play (eg: bluetooth ringtone).

 

[TDawgGCat]

The closest I've seen to that (could be exactly similar) is when a bluetooth stream takes over briefly. Interesting thing is, it may interrupt music in such fashion but not play anything due to a radio or phone setting, or due to the bluetooth source not being active, or due to the bluetooth volume being turned down. There are a number of different volume settings in the head unit, under "Sound" - try making sure none are on zero or really low, and see if it happens again. The expected result is you will get the "mute" symbol, but, at the same time, something else will play (eg: bluetooth ringtone).

Normally I'd agree, but, we haven't paired anything with the car yet. We just do plug in CarPlay.

 

[Robert.Mauro]

Normally I'd agree, but, we haven't paired anything with the car yet. We just do plug in CarPlay.

Plug in Carplay also manages Bluetooth. 😉

 

[TDawgGCat]

Plug in Carplay also manages Bluetooth. 😉

I don't quite understand that. Plugging in CarPlay doesn't auto-pair phones to the car...? We've got no devices listed in the head unit, nor listed on our phones.

 

[travelon]

Plug in Carplay also manages Bluetooth. 😉

what causes the AMP to go bad. we have a 2021 Ascent with 220 miles and our AMP also went bad.

 

[Robert.Mauro]

Alas, it happens, same as the occasional bad TV from the store.

 

[travelon]

what causes the AMP to go bad. we have a 2021 Ascent with 220 miles and our AMP also went bad.

plug and play will cause the AMP to stop working?

 

[TDawgGCat]

plug and play will cause the AMP to stop working?

I don't think so. I think they just have a manufacturing defect.