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We've had our ascent for about 6 months, car has 20k kms (bought new), just noticed a rust colored spot on the tailgate last weekend near the license plate, to my surprise upon closer inspection there is a 5-6mm rust bubble at that location.....the area lumpy and clearly by the color of it appears to be corrosion

Car hasn't been in an accident or been resprayed. Area hasn't been buffed, scuffed or scratched either.

Anybody here have something similar happen, its beyond me how rust can appear so quickly on a new vehicle...this isn't necessarily reassuring given the car is brand new. There are many areas on the tail gate around the rear window that seems to accumulate dirt and debris that I notice when i wash the vehicle....the area where the lump is right beside the license plate is not one of those spots.
 

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It's likely a spot that had some contamination on it when the vehicle was sprayed prior to assembly...it doesn't happen often, but it does happen. Take it in to the dealer so they can work with SOA on getting it fixed.
 

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I got an anomalous 3x6mm rust spot on the tailgate of my RX350 about a year after getting it. It was still there when it was totaled 10 years later.
 

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I hate to ask this but is the liftgate steel or aluminum? I won’t be home to check until later this evening.
Behind the license plate is where a lot of road grime accumulates no matter how hard you try. If you’re somewhere that uses road salt it’ll accelerate any corrosion too. If the liftgate is aluminum it could be that the rust color is from the license plate screws. Either way though, with the paint is bubbling it has a paint defect and should be fixed before the problem spreads.
We’d love to see pictures
 

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Yes all my previous subies had rusting license plate screws... you can by plastic plate screws usually from a jobber or autoparts store to avoid this.
 

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Were you able to get this repaired by Subaru? We have a 2020 Ascent with 12,000 miles with the same issue. Noticed the first spot - raised/bubbled and then the paint peeled/flaked off. The dealer and Subaru do not want to take responsibility. We now have many spots. An independent body shop believes it is contamination under the paint.
 

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Were you able to get this repaired by Subaru? We have a 2020 Ascent with 12,000 miles with the same issue. Noticed the first spot - raised/bubbled and then the paint peeled/flaked off. The dealer and Subaru do not want to take responsibility. We now have many spots. An independent body shop believes it is contamination under the paint.
Did SOA send someone out to evaluate it or simply take the word of the dealer? Without knowing, I suspect SOA is simply taking the word of the dealer. I suggest you escalate it with SOA for another person to evaluate the claim, but prior to this step have two or three professional auto paint shops (not the cheap ones) evaluate it and provide a written statement as to what they believe the cause is and the price to repair it. Assuming they all agree and put it in writing you can then take it to SOA. If SOA does not play nice there are multiple legal remedies but with that type of evidence I suspect they will take care of it.
 

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Did SOA send someone out to evaluate it or simply take the word of the dealer? Without knowing, I suspect SOA is simply taking the word of the dealer. I suggest you escalate it with SOA for another person to evaluate the claim, but prior to this step have two or three professional auto paint shops (not the cheap ones) evaluate it and provide a written statement as to what they believe the cause is and the price to repair it. Assuming they all agree and put it in writing you can then take it to SOA. If SOA does not play nice there are multiple legal remedies but with that type of evidence I suspect they will take care of it.
Thanks for the advice. I do have a statement from one good body shop. I will try to get at least one more. We are dealing with a Subaru of America Warranty Specialist who has told us there is no one else to appeal to. Does not seem likely.
 

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Thanks for the advice. I do have a statement from one good body shop. I will try to get at least one more. We are dealing with a Subaru of America Warranty Specialist who has told us there is no one else to appeal to. Does not seem likely.
I had that line handed to me once as well. Outright lie. Get the evidence (three shops are better - always be prepared to win) and you will get your results. Once you get your evidence you will have to call into SOA again (NOT to that specific specialists) and demand another specialist. Then provide the evidence and they will act. In addition, after they take care of you I would write SOA headquarters complaining about that first specialist (and let Robert Mauro from this forum know who it is).
 

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Thanks for the advice. I do have a statement from one good body shop. I will try to get at least one more. We are dealing with a Subaru of America Warranty Specialist who has told us there is no one else to appeal to. Does not seem likely.
I have a few questions:
  1. Where did you find this Subaru of America Warranty Specialist?
  2. Did you contact Subaru of America directly (and receive a case number)?
  3. Can you share pics here?
 

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I have a few questions:
  1. Where did you find this Subaru of America Warranty Specialist?
  2. Did you contact Subaru of America directly (and receive a case number)?
  3. Can you share pics here?
I looked Subaru of America up on Instagram. There was a link to call an 800 number and I was then connected to the Warranty Specialist.
I don't believe we have a case number. I do have a name. The dealer has been in contact with the Specialist.
Photos attached. Not sure how well you can see.
 

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I looked Subaru of America up on Instagram. There was a link to call an 800 number and I was then connected to the Warranty Specialist.
I don't believe we have a case number. I do have a name. The dealer has been in contact with the Specialist.
Photos attached. Not sure how well you can see.
Sounds familiar and concerning.

I now have two statements from independent body shops stating they believe the problem to be contaminant under the paint. I contacted a new Resolution Specialist and described the situation and provided the statements from the independent body shops. That was Monday 2/1/21. I was told they would review and look in to it. Today (2/5/21) I received a call from the original SOA representative telling me they reviewed what I submitted but stand behind their findings. Their new offer is that we pay $500 and they will pay the remainder to paint over the panels that currently have paint flaking/peeling. I asked who the Subaru specialist is that inspected my car. After much back and forth, I was told they reviewed pictures. My dealership does not even have a body shop. I demanded to meet with a Subaru paint specialist to inspect my car in person. He said he would submit the request but they have done all they need to do and have followed the correct procedures. Their offer is based on good will.
Per the independent shops that inspected my car, simply painting over the areas will not solve the problem. The problem is under the paint and it will continue to come through to the top even if it is painted over. Not to mention new spots that may appear on other panels of the car.
They have confirmed my car is under warranty. I do have a case number.
Any suggestions?
 

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I would no longer be talking with that original specialist and demand to talk with the replacement. I would also suggest you message Robert Mauro on this forum. He can probably assist with SOA. I think you are on the correct track with demanding a in person inspection. You could always get the estimate from the paint shops (request the highest quality process and paint) and then sue them in small claims court. You would most likely win based on what you have already shared. Lets hope it does not come to this.
 
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