So Just a quick update on this situation. Subaru had the vehicle held up at the body shop because they wouldn't release any parts until they did an investigation. We just got notified from the bodyshop that they released the first round of parts so that they can actually take the vehicle apart to see the damage that is underneath the "hood". As of now, the estimate is just shy of 10K before they even get started. We don't know if there was any frame damage yet. The traffic light camera, we were told by police, doesn't record, it's only monitored. So there is no video of the accident. The police report came in and stated that the pickup truck pulling a landscaping trailer that struck our Ascent was going approx 50mph. Our collision rep from insurance said he has never seen a vehicle held up for parts like this and for a car company to take so long to get a report done and that they didn't share this report with insurance at all. Insurance did tell us we will get a parts list and the error codes that went off from the independent analyzer from the bodyshop.
Since we didn't hear back from Subaru about our case or why it was being held up or that their report was finished, and after emailing our case rep from Subaru for a week now we called in and had to talk to someone completely different. He told us the results of their findings and that they could mail us a letter stating those findings. We asked for a copy of the report from them and he said that could be obtained by "retaining a lawyer". He also told us that this type of accident, according to the report, "no abnormalities in the airbag system" and that "the vehicle was impacted in such a way that the airbags were not likely to deploy". We asked if any of the airbag sensors were triggered and he could not tell us that. He was basically telling us to Lawyer up if we wanted to know anything from the report other than the cover letter they are going to send.
We are shocked and disappointed. I hope nobody else goes through this or has a false sense of security. Im so glad our kids were not in the vehicle.
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